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BOOKING AND SALE TERMS AND CONDITIONS

VIKING RIVER CRUISES, INC.

IMPORTANT NOTICE: THE FOLLOWING TERMS AND CONDITIONS GOVERN THE BOOKING AND SALE OF YOUR

CRUISE TOUR THROUGH VIKING RIVER CRUISES, INC., D/B/A VIKING CRUISES, VIKING OCEAN CRUISES AND

VIKING EXPEDITIONS (“VRC”). ALSO REFER TO THE PASSENGER TICKET CONTRACT (“PASSENGER TICKET

CONTRACT”) WITH THE CARRIER FOR THE TERMS AND CONDITIONS GOVERNING THE CRUISE TOUR ITSELF.

THE PASSENGER TICKET CONTRACT IS AVAILABLE AT www.vikingcruises.com/passengerticketcontract

AND IS ALSO DELIVERED AT THE TIME OF BOOKING. PLEASE CAREFULLY READ ALL OF THESE LEGALLY

General Conditions: These are terms and conditions (“Terms”) forwww.vikingcruises.comand all other websites,

mobile applications, onboard media, blogs, phone, in person, social media and other places, and other online

or wireless oerings, whether accessed via computer, mobile device or other technology, owned or operated by

VRC or on our behalf (collectively, our “Access Points”). If you do not agree to these Terms, please refrain from

accessing the Access Points which oer information on cruises, tours and other products and oerings, including

transportation of passengers and baggage on all cruise vessels and other transportation and arrangements

(collectively, the “Services”) specically and solely provided by the vessel owner, operator, charterer and/or

managers (collectively the “Carrier”). Users of these Access Points agree to be bound by these Terms and the

VikingCruises Privacy Policy (the “Privacy Policy”) available at www.vikingcruises.com/privacy-policy/index.html.

These Terms and the Privacy Policy apply to all visitors, users, and others who use the Access Points to access the

Excursions (as dened in your Passenger Ticket Contract).

DISCLAIMERS: VRC ACTS SOLELY AS A U.S. SALES AND MARKETING AGENT FOR THE CARRIER OF THE SHIPS

DESCRIBED IN THE VIKING BROCHURES, WEBSITE OR ANY OTHER PROMOTIONAL MATERIAL AND FOR ALL

RELATED TRAVEL SERVICES. ALL RELATED SERVICES, INCLUDING LAND, AIR AND WATER TRANSPORTATION,

ACCOMMODATIONS AND EXCURSIONS WHICH COMPRISE YOUR CRUISE TOUR, ARE PURCHASED FROM

THIRD-PARTY PROVIDERS. VRC NEITHER OWNS NOR OPERATES ANY VESSEL OR OTHER MEANS OF

TRANSPORTATION, ACCOMMODATIONS OR OTHER TRAVEL OR LEISURE FACILITIES. THE CARRIER, AND NOT

VRC, EMPLOYS THE CREW, OPERATES AND MAINTAINS THE VESSEL, AND CONDUCTS THE CRUISE TOUR.

UNDER NO CIRCUMSTANCES SHALL VRC BE CONSTRUED AS A CARRIER OR AS A PROVIDER OF TRAVEL

SERVICES OR ACCOMMODATIONS OF ANY NATURE.

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FOR LOSS OR DAMAGE TO BAGGAGE OR PROPERTY AND FOR INJURY, ILLNESS OR DEATH, AND FROM ALL

OTHER CLAIMS AND ANY LOSS OR DELAY, ARISING OUT OF THE ACTS, OMISSIONS OR NEGLIGENCE OF THE

CARRIER OR OTHER INDEPENDENT CONTRACTORS, SUCH AS AIR CARRIERS, HOTELS, SHORE EXCURSION

OPERATORS, RESTAURATEURS, TRANSPORTATION PROVIDERS, SPA PROFESSIONALS, MEDICAL PERSONNEL

OR OTHER PROVIDERS OF SERVICES OR FACILITIES.

LEGALLY BINDING TERMS: IN MAKING A CRUISE FARE DEPOSIT OR ANY FORM OF APPROVED PAYMENT AS

SHOWN ON THE INVOICE, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL PROVISIONS CONTAINED

IN THE PASSENGER TICKET CONTRACT FOR YOUR CRUISE TOUR. BOTH THESE TERMS AND THE PASSENGER

TICKET CONTRACT GOVERN YOUR RIGHTS AND RESPONSIBILITIES AND ALL DISPUTES, INCLUDING

SPECIFICALLY LIMITATIONS OF LIABILITY AND DAMAGES, TIME LIMITS FOR CLAIMS AND SUITS, CLASS

Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking’s World & Grand

Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. The nal balance is due

based on oer at time of booking. Final payment of the remainder of the Full Fare is due and must be received at

least one hundred and eighty (180) days prior to departure for Viking World & Grand Cruises. Please refer to the

oer and amounts due as specied on your invoice. All reservations are subject to cancellation without notice if

payments are not received by the due date. (See Cancellation Policy below for additional details.)

Payments: Visa, Mastercard, American Express, Discover, checks made payable to “Viking River Cruises, Inc.” and

e-checks (Electronic Funds Transfers) are all acceptable forms of payments. Some credit card companies may

impose a “Foreign Transaction Fee” even though your transaction is denominated in U.S. dollars. This fee accrues

entirely to the credit card-issuing bank. VRC does not control these foreign transaction bank-imposed fees, nor

below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except

as provided by applicable law. Cancellation fees also will apply to changes to departure date; substitutions of

itinerary; substitution of another person for original booked passenger(s); and changes to a promotional fare.

No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of

the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or

except as provided by applicable law. All cancellations must be in writing and sent to VRC’s oce located at

5700CanogaAvenue, Suite 200, Woodland hills, CA 91367. For all air-inclusive packages cancelled after issuance

of an airline ticket, the air portion of the refund, if any, will be subject to a US$350.00 fee per passenger with an

issued airline ticket, in addition to the cancellation fees detailed below in tables A and B.

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scheduled time of departure:

89 to 70 35% of Full Fare

69 to 50 50% of Full Fare

49 to 30 75% of Full Fare

29 or fewer 100% of Full Fare

B. Cancellation Fee Schedule Eective for Cruise Tours more than 35 days (Grand and World Cruise Voyages)

booked on or after August 1, 2018:

Written Notice received Days

Prior to Departure Date

Cancellation fee

Per Passenger

180 or more $1,000.00

Refusal of Passage; Termination by Passenger: You shall not be entitled to a refund of any amount paid if you must

leave the tour prematurely for any reason unless expressly otherwise stated in your PassengerTicketContract, nor

shall VRC or the Carrier be responsible for any lodging, meals, return transportation, medical or other expenses or loss

incurred by any tour participant in these circumstances. Refer to the Passenger Ticket Contract for further details.

Advanced, Cancelled or Delayed; Acts of God; Strikes; Other Changes: VRC and the Carrier reserve the right

to withdraw and/or cancel a tour or to make changes in the itinerary and hotel accommodations whenever, in

their sole judgment, the conditions warrant it. In the event of charters of the vessels, adverse weather or water

conditions, mechanical or other issues with the vessel, docking issues, government or other authority actions,

truces, lockouts, riots, strikes or labor diculties from whatever cause; or explosion, re, collision, standing or

foundering of the vessel, or breakdown or failure of or damage to the vessel or its hull or machinery or ttings

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Travel Agents: Your travel agent acts solely for you as your agent, and not as agent for VRC or the Carrier, in

making the arrangements for the cruise or cruise tour and any related transportation, lodging or activities. Neither

VRC nor the Carrier are responsible for any representation or conduct of your travel agent, including but not

limited to, any failure to remit your deposit or other monies to VRC or the Carrier, for which you shall at all times

remain liable, or any failure to remit a refund from VRC or the Carrier to you. Receipt by your travel agent or other

authorized individual (including any person who books a cruise or cruise tour on your behalf) of these Terms or the

Passenger Ticket Contract or other information from Carrier or its agent shall constitute receipt of such materials

by you. If your travel agent fails to remit any monies paid by you to the travel agent, you remain liable for the

monies due Carrier.

Transfers: Roundtrip airport-to-vessel transfers are only included when air is purchased with a tour package.

Transfers are only valid on tour departure and arrival dates. If you should choose to make your own air

arrangements, transfers may be purchased through VRC for an additional cost or you may choose to make your

a valid government-issued photograph identication instead of a passport. You are advised to check with your

travel agent or consulate service to determine what documents are required for your travel. It is your responsibility

to ensure that you have all necessary documents to participate in the cruise or tour(s) purchased and neither

VRC nor the Carrier accepts responsibility for obtaining required visas or for advising passengers of visa or other

immigration requirements. If incorrect travel documentation is obtained, passengers may be unable to participate

in particular shore excursions and/or may be denied boarding and/or entry into certain countries. Entry into other

countries may be refused even if the required information and travel documents are complete. Visa kits from an

independent third party are provided upon request as a service to passengers selecting destinations in Russia,

China, Egypt, Jordan or Southeast Asia. Please note that, due to airline security measures, if the name on your

SUITS; DESIGNATED FORUM FOR SUITS (INCLUDING EXCLUSIVE JURISDICTION IN BASEL, SWITZERLAND FOR

CLAIMS ARISING ON ALL CRUISE TOURS THAT DO NOT INCLUDE U.S. PORTS); CHOICE OF LAW AND CLASS ACTION

WAIVER; AS WELL AS TERMS AND CONDITIONS RELATING TO COVID-19 POLICIES AND PROCEDURES. VRC IS

ENTITLED TO RELY UPON AND BENEFIT FROM ALL THE CARRIER’S RIGHTS, LIMITATIONS OF AND EXEMPTIONS

FROM LIABILITY, DEFENSES AND IMMUNITIES SET FORTH IN THE PASSENGER TICKET CONTRACT.

PERSONS OR ENTITIES PROVIDING TRAVEL SERVICES AND/OR ACCOMMODATIONS FOR YOUR CRUISE TOUR ARE

INDEPENDENT CONTRACTORS AND ARE NEITHER AGENTS NOR EMPLOYEES OF VRC. ALL ARRANGEMENTS MADE

FOR YOU ARE WITH INDEPENDENT CONTRACTORS OTHERWISE REFERRED TO AS THIRD-PARTY PROVIDERS AND

ARE MADE SOLELY FOR YOUR CONVENIENCE AND AT YOUR SOLE RESPONSIBILITY AND COST. ALL SUCH SERVICES

AND ACCOMMODATIONS SHALL BE GOVERNED BY THE PASSENGER TICKET CONTRACT OR OTHER AGREEMENTS

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MISSED CONNECTIONS OR OTHER DELAY OR IRREGULARITY, OR MECHANICAL DEFECT, FAILURE OR NEGLIGENCE

OF ANY NATURE WHATEVER CAUSED IN CONNECTION WITH ANY ACCOMMODATIONS, TRANSPORTATION,

SERVICES OR FACILITIES, SUBSTITUTION OF HOTELS, COMMON CARRIERS OR EQUIPMENT, WITH OR WITHOUT

NOTICE, OR FOR ANY ADDITIONAL EXPENSES OCCASIONED THEREBY; OR WHICH MAY BE OCCASIONED EITHER

BY REASON OR DEFECT, THROUGH THE ACTS OR DEFAULTS OF ANY COMPANY OR PERSON, OR IN CARRYING OUT

THE ARRANGEMENTS OF THE TOUR, OR AS A RESULT OF ANY CAUSE BEYOND THE CONTROL OF VRC. VRC SHALL

NOT BE LIABLE FOR THE INABILITY OF ANY THIRD-PARTY PROVIDER/INDEPENDENT CONTRACTOR TO PERFORM

ANY TRAVEL SERVICE OR ACCOMMODATION REFERRED TO IN THE VRC ADVERTISING OR ANY PART THEREOF,

OR RESULTING FROM RESTRICTIONS IMPOSED BY COVID-19 POLICIES AND PROCEDURES, INCLUDING THOSE

RESTRICTIONS AFFECTING PARTICIPATION, LOCATION, TIME, ELIGIBLE VENUE, AND PERSONS WITH WHOM YOU

MAY COME INTO CONTACT, AS WELL AS RESTRICTIONS ON THE NUMBER OF GUESTS GOING ASHORE IN ANY PORT

THEIR OWN SEPARATE CONTRACTUAL ARRANGEMENTS WITH YOU, AND REGARDLESS, YOU ASSUME THE RISK

OF UTILIZING THE SERVICES AND FACILITIES OF THOSE INDEPENDENT CONTRACTORS. NEITHER VRC NOR THE

CARRIER ARE RESPONSIBLE FOR ANY CONDUCT OF INDEPENDENT CONTRACTORS, INCLUDING THOSE WHO MAY

ASSIST IN OR OPERATE SHORE EXCURSIONS.

NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY

FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF

OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR

SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE

HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING.

APPLY TO ALL CLAIMS AND SUITS AGAINST THE CARRIER OR VRC AND CANNOT BE WAIVED EXCEPT BY EXPRESS

WRITTEN AGREEMENT OF ONE OF OUR AUTHORIZED CORPORATE DIRECTORS.

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advertising. VRC neither owns nor operates any of the vessels described herein and thus assumes no responsibility

or liability for acts or omissions of any Carrier regarding the cruises described. The Carriers operate vessels

worldwide and are neither domiciled nor based in the United States or Canada.

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with its vessel operating oce in Basel, Switzerland.

The Viking Mississippi is registered in the United States and the carrier is Viking USA LLC, a Delaware

Corporation with an operating oce in Woodland Hills, California.

Expedition Cruise Ships

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nal and binding.

c. Agreement To Comply With COVID-19 Policies and Procedures. In developing COVID-19 Policies and

Procedures, Carrier observes the guidance and directives of cognizant health authorities. You acknowledge

that these directives may change from time to time and that Carrier’s COVID-19 Policies and Procedures

may therefore change. YOU EXPRESSLY AGREE TO COMPLY NOT ONLY WITH THE COVID-19 POLICIES AND

PROCEDURES AS THEY ARE DESCRIBED HEREIN, BUT ALSO AS THEY ARE SET FORTH AT http://viking.com/

healthandsafetyprogram, OR EXPRESSED IN ANY COMMUNICATION (SUCH AS AN ENVOGRAM MESSAGE OR

INSTRUCTIONS DELIVERED IN WRITING OR ORALLY BY CARRIER PERSONNEL) AT ALL TIMES INCLUDING PRE-

EMBARKATION, DURING EMBARKATION PROCEDURES, WHILE ON BOARD, DURING PORT CALLS AND SHORE

EXCURSIONS AND/OR FINAL DISEMBARKATION. In case of any conict between the COVID-19 Policies and

from cognizant government or health authorities or medical experts for each passenger prior to leaving home

(which will be made available at www.myvikingjourney.com), prior to boarding during pre-embarkation

procedures, and daily (or otherwise periodically) onboard during the cruise; (2) pre-embarkation COVID-19 testing

(such as but not limited to polymerase chain reaction (“PCR”) testing) which may be followed by a period of

isolation until test results are available; (3) COVID-19 testing (such as but not limited to PCR testing) periodically, at

the discretion of Viking, during the cruise; (4) temperature checks of each passenger prior to boarding (including

at hotels and during embarkation procedures) and daily (or otherwise periodically) during the cruise (which may

include the use of facial recognition technology); (5) modied capacity rules for activities (including but not limited

to restaurants, lounges, gyms, and entertainment events onboard and for shore excursions) which may limit or

eliminate the ability of passenger to participate in particular activities or use particular facilities; (6) mandatory

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carry out its COVID-19 Policies and Procedures; (13) cooperation by Passenger during any initial or follow-up

medical evaluations (including by telephone, in-person, or in writing and including prior to travel, any time prior

to embarkation and during the cruise) of any passenger whose responses to questionnaires, test results, or other

information leads Carrier to believe a passenger may have or have been exposed to COVID-19; (14) the timely

submission by passenger of contact-tracing information; (15) vaccination of guests with documentary proof

satisfactory to Viking, according to the criteria set forth in the COVID-19 Policies and Procedures in eect at the

time of sailing; and (16) other policies and procedures deemed by Viking in its sole discretion to be necessary to

reduce the risk of spread of COVID-19.

e. Consequences of Noncompliance With COVID-19 Policies and Procedures. Notwithstanding any other

provision contained herein, any noncompliance by you or members of your travelling party with Carrier’s

departure from or arrival to the U.S. or your country of residence. Under no circumstances shall Carrier or VRC be

liable for any damages or expenses whatsoever incurred by any passenger as a result of such denial of boarding,

refusal to re-board, quarantine, disembarkation, or other steps taken by Carrier or VRC.

f. Conrmed Or Suspected COVID-19 Case Before Embarkation. You agree that if, at any time within 14 days

prior to scheduled embarkation or during embarkation procedures, you test positive for COVID-19, you exhibit

signs or symptoms of COVID-19, or Carrier otherwise determines in its sole discretion that you are unt to

embark due to COVID-19 or any other communicable disease, Carrier will deny you embarkation. You further

agree that if, within 14 days prior to scheduled embarkation, you and/or any persons travelling with you have

had contact with or helped care for anyone suspected or diagnosed as having or anyone subject to health

monitoring for possible exposure to COVID-19 or other communicable disease, you may be subject to medical

If you are denied embarkation because of an infection, conrmed by a medical test, with COVID-19 or other

communicable disease, unless Carrier determines that you have failed to comply with its COVID-19 Policies

and Procedures or your Passenger Ticket Contract, you will be entitled to a refund of the amount you paid

as Cruise Fare or, at your election, a future cruise credit equal in value to the amount you paid as Cruise Fare,

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California Travel Consumer Restitution Fund: This transaction is covered by the California Travel Consumer

Restitution Fund (“TCRF”) if the seller of travel was registered and participating in the TCRF at the time of sale and

if the passenger is located in California at the time of payment. Eligible passengers may le a claim with TCRF if

the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel

failed to forward to a proper provider or such money was not refunded to you when required. The maximum

amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger

to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within six months after

the scheduled completion date of the travel. A claim must include sucient documentation to prove your claim

and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered

participating seller of travel for matters arising out of a sale for which you le a TCRF claim. You may request a

property of VRC or its aliates, please contact VRC at 1-877-668-4546. VRC and its aliates vigilantly enforce

their intellectual property rights and will actively seek the recovery of any costs and/or damages they may incur in

stopping the misuse or misappropriation of their intellectual property.

Trademarks of VRC and its aliates and related companies include but are not limited to AQUAVIT TERRACE; DARE

TO COMPARE; EXPLORING THE WORLD IN COMFORT; LONGSHIPS; THE WORLD’S LEADING RIVER CRUISE LINE…

BY FAR; VIKING; VIKING and Ship Design; VIKING COASTAL CRUISES; VIKING COASTAL VOYAGES; VIKING CRUISES;

VIKING EXPEDITIONS; VIKING EXPEDITIONS CRUISES; VIKING EXPLORING THE WORLD IN COMFORT and Ship Design;

VIKING INCLUSIVE CRUISING; VIKING OCEAN CRUISES; VIKING OCEANS; VIKING RIVER CRUISES; VIKING RIVER

CRUISES and Ship Design; VIKING RIVER CRUISES EXPLORING THE WORLD IN COMFORT and Ship Design; VIKING

RIVERS; VIKING SEA; VIKING SKY; VIKING STAR; VIKING SUN; VIKING ORION; VIKING JUPITER; AND VIKING VOYAGES.

of using your photo on any website maintained by VRC or the Carrier or their aliates, or in any promotional

materials distributed by them or in connection with a Viking cruise or travel Services. Further, you waive all moral

rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to

use the photo. You hereby irrevocably assign to VRC, the Carrier and their aliates all right, title and interest in and

to any such photos. They reserve the right not to use your photo for any reason.

You also grant to VRC, the Carrier and their aliates the unlimited right and permission to use, store, reproduce,

distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture,

likeness, voice and biographical information and any statements made by or concerning you as provided by you

to Viking in connection with your submission of your photo (“Your Personal Information”) or any material based

thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now

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terms do not in any way conict with any existing commitment on your part. If the photos you submit include

images of other travel companions, you agree and represent that you have obtained their permission to submit

these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that

you have also obtained their agreement to these terms.

for injury, compensation or negligence (including their own negligence) resulting or arising from any activities

authorized by these terms.