Tech Tips

I I I I I

Important notes

about

the iOS 13,

13.1

and

13.1.2

The ReSound Smart 3D and Smart app platforms, and all compatible hearing aids, are now verified compatible with iOS

13.1.2. But there are still some iOS and iPhone related defects as well as changes to iOS behavior which may impact our

users:

1.

iOS 13 was released with several defects, which caused issues for ReSound apps and hearing aids (including

connectivity issues):

Make sure

iOS users are upgraded to iOS 13.1.2 to minimize issues with hearing devices

2.

iOS 13 and later have moved the accessibility menu, where you pair MFi hearing aids:

from

Settings I

General/

Accessibility I MFi Hearing Devices

to Settings I Accessibility I Hearing Devices

The pairing flow and MFi settings are the same as

on

iOS 12, find more info here:

https://support.apple.comiHT201466

3.

iOS 13 and later will ask users for permission to find and connect to Bluetooth Devices

on

first launch

of

the app

after upgrading iOS version. The app can only connect to the hearing instruments

if

the user selects "OK".

If

the

user selects

"Don't Allow", the app will not connect but show a red exclamation mark with the text "Please turn

on

Bluetooth":

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rt

30

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to

Use Bluetooth

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Bluetooth permission

on

first launch:

User must select

OK

0

Pl

ease

turn

on Bluetooth

Message

in

app

if

'Don't

Allow' is selected

Follow these steps to allow the app to use Bluetooth again:

a.

Go to Settings I [name

of

the app]

b.

Tum

on

Bluetooth

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:.:.

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30

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Go to Settings I [app name] to allow the app to use Bluetooth again

4.

All iPhone system sounds are now streamed to hearing aids. This includes general notification sounds, system

sounds and Keyboard Clicks.

If

Keyboard Clicks are activated

on

hearing aids prior to ReSound LiNX Quattro, the

user

will

be

prevented from naming and saving favorites. To successfully name and save favorites, the user must

do one

of

two things:

a.

Mute the iPhone while naming and saving the favorite, OR

b.

Go to Settings I Sounds & Haptics and turn off Keyboard Clicks (recommended)

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Turn off keyboard clicks to name and save Favorites

in

the app

5.

iPhone

11

(also running iOS 13.1.2) fails to complete the getting connected flow

in

the app for ReSound LiNX

Quattro (FW version 1

0043.4300). This

is

a general problem affecting multiple hearing aid manufacturers and

both Apple and ReSound are looking into

it.

Known workaround:

a.

Delete the app from the iPhone

b.

Set Silent mode

on

(the switch at top left corner)

c.

Forget the hearing aid from the iPhone

d.

Airplane mode

on

e.

Airplane mode off

f.

Repair the hearing

aid

to the iPhone

g.

Install ReSound Smart

30

from App Store

h.

Launch ReSound Smart

30

and complete the connection flow

Manuf

acturer

according

t-o

I=DA

:

GN

ReSound

North

America

8001 E

Bl

oomington

Freeway

Bloomington,

MN

55420

USA

1-800-248-4327

resoundpro.com

ReSound Governm

ent

Services

8001 E

Bloomington

!=

reeway

Bl

oomington,

MN

55420

USA

1-80

0-392-9932

gs.resound.com

Manufacturer

according

to

Health

Canada:

ReSound

Canada

303 Supertest Road

Toronto

,

ON

M3

J 2M4

Canada

1-888-7 37-6863

resoundpro.com

Tech

tips

continued

...

Streaming

Sounds

and

Notifications

All

system

sounds

are

now

streamed

to

hearing

aids,

including

notification

alerts

for

text

messages,

emails,

lock

sounds,

and

keyboard

clicks.

There

are

three

options

to

disable

streaming

of

notifications:

1.

Mute

the

iPhone,

using

the

volume

controls

on

the

sides

of

the

device

2.

Turn

off

notification

sounds

for

the

specific

notifications

you

don't

want

to

hear

3.

Set

Media

Audio

Routing

to

Never

Hearing

Aids

Update

to

Smart

app

and

Smart

3D

app

This

update

is

required

to

ensure

compatibility

with

iOS

13.

Please

encourage

patients

to

download

the

latest

app

to

ensure

a

more

seamless

experience.

•

Uninstall

current

app

by

deleting

app.

Then

reinstall

app.

Use

WiFi

when

installing

if

possible

Troubleshooting

iOS

13:

For

almost

all

issues,

this

process

resolves

the

problem.

A

Forget

Hearing

Devices

from

Phone

a.

Turn

aids

off

(or

in

charger)

and

leave

them

off

until

C

below.

B.

Turn

on

Airplane

Mode

a.

Keep

hearing

aids

turned

off

.

b.

wait

a

minute,

then

turn

off

airplane

mode.

c.

Go

back

to

find

aids.

d.

Check

to

see

if

it

is

searching.

If

it

isn't

and

it

still

shows

aids,

forget

the

devices

again.

c.

Re-Pair

the

Hearing

Devices

a.

Once

the

phone

is

searching

for

the

hear

i

ng

devices

,

turn

the

devices

back

on

and

pair,

wait

2

minutes

in

this

screen

D.

On

Hearing

Devices

screen,

turn

off

everything

on

this

screen

except

Contro

l

on

lock

screen

E.

In

Audio

Routing

change

Media

routing

to

NEVER

or

the

hearing

aids

will

be

streaming

all

iPhone

notifications

and

the

app

will

be

showing

iPhone

Streaming

Reactivating

Streamed

Media

when

wanted

1.

Open

Control

Center:

*

On

iPhone

X

or

later

or

iPad

with

i

OS

12

or

later:

Swipe

down

from

the

upper-right

comer

of

the

screen.

*

On

iPhone

8

or

earlier

or

iOS

11

or

earl

i

er:

Swipe

up

from

the

bottom

edge

of

any

screen.

2.

Pr

ess

and

hold

th

e

audio

card

in

the

upper

-

right

corne

r,

then

tap

Airplay

'·

~

.

3.

Tap

on

Hearing

aid

s,

Phon

e,

or

Speaker

-

whichever

option

the

patient

desires

to

hear

the

audio

through.

Connectivity

issues

with

Smart

or

Smart

30

app

Uninstall

and

re-install

the

Smart

and

Smart

3D

app

(there

are

updates

for

both)

Smart

App

and

Smart

30

app

not

working

with

iPhone

7+

This

is

being

worked

on

with

Apple

engineers.

Until

an

update

is

available,

if

this

happens,

it

does

seem

that

the

Native

App

is

working.

Patients

can

use

this

to

adjust

programs,

volume

or

activate

streaming.

Apps are requesting Bluetooth

to

be turned on but it's already on.

•

iOS

13

is

now

asking

for

Bluetooth

permission

for

all

sorts

of

apps.

If

this

is

not

granted,

that

app

will

not

function.

The

Smart

app

and

Smart

3D

app

do

require

this.

•

Bluetooth

can

quickly

be

re-enabled/turned

on

by

going

to

Settings-

scrolling

to

the

bottom

of

the

page-

apps

will

be

in

alphabetical

order-

tap

on

the

app

in

question-

turn

on

Bluetooth

for

that

app.

ReSound

GN

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