GATEWAY
CHASE PAYMENTECH MASTER ERROR CODES/MESSAGE GUIDE
REVISED APRIL 2008
MASTER ERROR MESSAGE GUIDE
MESSAGE # MESSAGE DESCRIPTION
Chase Paymentech Product Support Services Page 2 of 11 Revised_April 2008
CONFIDENTIAL
076 BAD AD_STATUS
Transmission error during download.
101 BAD TERMINAL #
Invalid Merchant or terminal number.
102 BAD DEP REQUEST
Invalid upload action code, Upload request unknown.
103 DUPLICATE BATCH
Duplicate - Batch number, transaction counts, and amounts are equal to the last batch
uploaded.
104A DUPLICATE BATCH
Duplicate - Batch number and amounts are equal to the last batch uploaded, but count is
different.
104B DUPLICATE BATCH
Duplicate - Different batch number, transaction counts and amounts are equal to the last
batch uploaded, and the transaction count is greater than 2.
105 DUPLICATE BATCH
Duplicate - Batch number and counts are equal to the last batch uploaded, but dollar
amounts are not equal.
105 INVALID TERM ID
The merchant number programmed for Batch Inquiry or Release is invalid.
106 DUPLICATE BATCH
Duplicate - Batch number is the same as the last batch uploaded, but the dollar amount and
count are not equal to the last batch uploaded.
107 NO TRANSACTIONS
A Batch Inquiry or Release was attempted but no open batch exists.
107 RETRY – HOST ERROR
A Host System Error has occurred.
108 BAT ALREADY RELS
A second batch release was attempted on a batch that was already released.
108 RETRY – HOST ERROR
Host Rewrite of the terminal record failed.
109 BATCH NOT FOUND
The requested batch does not exist.
109 RETRY – HOST ERROR
Internal Host message transfer error occurred.
110 INACTIVE TERMINAL
Terminal is marked as inactive on host system.
111 RETRY – HOST ERROR
Host system read of the terminal record timed out.
112 QUERY NOT ALLWD
Query batches are not allowed for merchants that do not have the suspense feature
activated on the host.
113 BAD HEADER DATA
Invalid batch template number or not numeric.
114 INVALID AMEX SE #
Invalid Service Establishment Subscriber number.
115 BAD TRAN COUNT
Batch header transaction count is invalid or not numeric.
116 RETRY – NOT ETX
Missing end-of-text character (ETX).
117 BAD HEADER DATA
System information is invalid. (Application name and release date.)
118 BAD BATCH AMOUNT
Invalid batch header net amount, wrong length, or amount too large or not numeric.
119 BAD RETURNS AMT
Invalid batch header returns amount, wrong length, or amount too large, or not numeric.
120 BAD SALES AMOUNT
Invalid batch header sales amount, wrong length, or amount too large, or not numeric.
121 BAD DEP REQUEST
Invalid batch upload action code.
122 BAD HEADER DATA
Invalid Transaction Class (Message Indicator).
123 RETRY – NO STX
First character is not a start of text character (STX).
124 BAD MERCHANT #
Invalid merchant number.
125 BAD TERMINAL #
Invalid terminal number.
126 BAD BATCH DATE
Invalid batch date or batch date not numeric.
127 BAD BATCH NUMBER
Invalid batch number or batch number not numeric.
MASTER ERROR MESSAGE GUIDE
MESSAGE # MESSAGE DESCRIPTION
Chase Paymentech Product Support Services Page 3 of 11 Revised_April 2008
CONFIDENTIAL
128 BAD BATCH TIME
Invalid batch time or batch time is not numeric.
129 BAD HEADER DATA
Field separator missing after upload action code.
145 LINE IN USE
Line already in use.
146 NO DIAL TONE
No dial tone detected.
147 BAD DIAL CHAR
Dial string invalid.
149 NO ANSWER
No host contact.
150 NO SIGNAL
No PSK signal after answer.
160 LINE IN USE
Line already in use.
161 NO DIAL TONE
No dial tone detected.
162 BAD DIAL CHAR
Dial string invalid.
164 NO ANSWER
No host contact.
164 TONE DETECTED
No response.
165 NO ANSWER
No answer; continues to ring.
165 NOT ANSWERING
No host contact.
166 BUSY DETECTED
No host contact.
166
NO ANSWER
(BUSY SIGNAL)
Time out occurred in download.
167
NO ANSWER
(VOICE DETECTED – SOMEONE ANSWERED THE PHONE)
No answer; voice detected (person picked up phone).
167 VOICE DETECTED
No host contact.
168
NO ANSWER
(SILENCE)
No answer; stopped ringing.
168 SILENCE DETECTED
No host contact.
169
NO ANSWER
(NOISE, STATIC)
No answer; noise on line.
169 NOISE DETECTED
No host contact.
170 NO ANSWER
The dial access is wrong.
171
NO ANSWER
(SOME GOOD TONE, THEN STOPPED)
No host contact.
171 NO V25 SILENCE
No host contact.
172
NO ANSWER
(MORE GOOD TONE, THEN STOPPED)
No answer from host.
172 NO ANSWER RESPOND
No answer from host.
173
NO ANSWER
(EVEN MORE GOOD TONE, THEN STOPPED)
No answer from host.
173 NO SIGNAL
No PSK signal after answer.
174 LOGON STRING BAD
Logon string greater than 256 characters.
200 AUTH DECLINED
The issuer has declined the card and will not provide authorization.
#200 REQUEST DENIED
The debit card was declined.
201 CALL VOICE OPER
The authorizer required additional information before responding to the request.
MASTER ERROR MESSAGE GUIDE
MESSAGE # MESSAGE DESCRIPTION
Chase Paymentech Product Support Services Page 4 of 11 Revised_April 2008
CONFIDENTIAL
202 HOLD – CALL
The issuer has flagged the cardholder's account, which contains limitations.
203 CALL VOICE OPER
The authorizer did not respond within the allotted time.
204 INVALID CARD NO
The information on the magnetic stripe is formatted incorrectly or is invalid, and cannot be
read by the card reader.
205 INVALID EXP DATE
The expiration date is either in an incorrect format or is prior to the current date.
206 INVALID ICA NO
The International Control Account number is invalid.
207 INVALID ABA NO
The American Banking Association number is invalid.
208 INVALID PIN
The personal identification number entered was incorrect.
209 INVALID BANK MID
The bank merchant identification number is incorrect.
210 INVALID TERM ID
Invalid terminal ID number.
210 INVALID TERM NO
The merchant identification number is invalid or inactive.
211 INV AMT
The transaction amount is one of a number of things: equal to 0; has no decimal; has a
decimal in the wrong place; has multiple decimals.
211 INVALID AMOUNT
The amount is either equal to zero, has no decimal, has the decimal in the wrong place or has
multiple decimals.
213 INVALID TRAN FMT
The transaction format is invalid.
213 INVALID TRAN FRMT
Indicates an invalid SIC code or call voice authorization.
213 INVALID TRANS CLASS
Indicates an invalid SIC code or call voice authorization.
214 CALL VOICE OPER
The authorization center cannot be reached temporarily.
215 LOST / STOLEN CARD
The card was reported lost or stolen by the cardholder.
216 INVALID PIN
The personal identification number entered was incorrect.
217 OVR CREDIT FLR
Amount requested exceeds credit limit.
218 REQUEST DENIED
The transaction was not approved by the authorization center.
220 NOT ONLINE TO XX
A fatal communication error has occurred.
221 AUTH DOWN PLEASE RETRY
On debit transactions, this indicates EDS/MAC cannot make contact with card issuing bank to
get authorization on the debit transaction.
222 AUTH DECLINED
The vehicle is not found within the positive file.
223 INVALID PIN
The driver number was not found within the positive file.
224 AUTH DECLINED
The card is found on the private label negative file.
225 CARD NOT ALLOWED
The merchant is not set up to accept this card.
226 PL SETUP REQD
The merchant is not set up to accept Private Label.
227 BIN NOT ALLOWED
Merchant is not allowed to accept this private label BIN range.
228 CARD NOT ALLOWED
The merchant is not set up to accept this card.
229 INV MERC RSTRCT CODE
The restriction code field contains invalid data.
230 PROD RESTRICTED
The merchant attempted a product code not permitted by this merchant.
231 PROD NOT ON FILE
The merchant attempted a product code that does not exist on the Host.
232 AUTH DECLINED
An invalid card type was used for this Prior Auth Sale.
MASTER ERROR MESSAGE GUIDE
MESSAGE # MESSAGE DESCRIPTION
Chase Paymentech Product Support Services Page 5 of 11 Revised_April 2008
CONFIDENTIAL
233 AUTH DECLINED
The terminal type is not supported.
234 AUTH DECLINED
A T&E card was used for a Sale when the merchant allows Auth Only or the merchant is setup
for Auth Only on the Host system, in error.
235 REQUEST DENIED
Prior Auth Sale selected with no auth code provided.
240 CARD NOT ON FILE
GECC account number does not exist.
292 AUTH DOWN – RETRY
Authorizer is not responding.
293 AUTH DOWN – RETRY
Authorizer is not available at the time of the auth request.
294 AUTH DOWN – RETRY
Authorizer is not available at the time of the auth request.
297 AUTH DOWN – RETRY
Authorizer is not available at the time of the auth request.
298 ERR PLEASE RETRY
The debit authorizer detected an error.
299 ERR PLEASE RETRY
The debit authorizer detected an error.
300 INVALID TERM ID
The merchant number programmed in the terminal does not have enough characters or does
not contain the correct routing number (i.e. K.A or L.A).
301 INVALID EXP DATE
The two digit month is not between 01 and 12.
301 INVALID FUNCTION
The tran code is incorrect or is the incorrect length.
301 INVALID TERM ID
The merchant number contains non-numeric data.
302 CARD HAS EXPIRED
The card’s expiration date is prior to the system date.
302 INVALID CARD
The mag stripe contains invalid data or the account number is greater than nineteen digits.
302 INVALID FUNCTION
Transaction code was invalid.
303 AMT ENTRY ERROR
The amount entered was not between 3 and 8 digits.
303 INVALID CARD
The information on the magnetic stripe is formatted incorrectly and cannot be read by the
card reader.
303 INVALID EXP DATE
The card has expired, or the month or year was not valid (i.e. 13th month).
304 AMT ENTRY ERROR
The amount either has no decimal, more than one decimal, or is positioned incorrectly.
304 INVALID ACT CODE
The action code is longer than one digit.
304 INVALID CARD
The cardholder account number encoded on the magnetic stripe contains too many digits.
305 AMT ENTRY ERROR
The amount entered was less than $.01, was greater than $999,999.99 or contained non-
numeric data.
305 INVALID TRANS AMOUNT
Invalid transaction amount is received on a host capture terminal.
306 INVALID CARD
The cardholder account number was not all numeric.
306 INVALID PIN
Incorrect PIN block length.
307 CARD HAS EXPIRED
The card is expired.
307 INVALID CARD
Card type or account number is invalid.
307 INVALID CARD
The account number or magnetic stripe encoded on the card contains too many or too few
characters.
308 INVALID CARD
The MOD-10 check digit verification indicates an invalid account was entered.
309 INV DOWN PAY IND
Progressive Insurance - Down payment indicatory is invalid
309 INVALID TERM ID
The merchant file is flagged as inactive on the Host system.
MASTER ERROR MESSAGE GUIDE
MESSAGE # MESSAGE DESCRIPTION
Chase Paymentech Product Support Services Page 6 of 11 Revised_April 2008
CONFIDENTIAL
310 INVALID CARD
The card number is the incorrect length.
310 POLICY # WRONG LENGTH
Progressive Insurance - Policy number is wrong length
311 CALL CENTER
The Host could not read the terminal file within the specified time.
311 INVALID IND CODE
The terminal industry type must be RE (Retail) or DM (Direct Marketing).
312 INVALID CARD
The card range was not found in the BIN tables.
312 INVALID FUNCTION
The tran code is invalid or contains invalid data.
313 ENTRY MODE INVALID
The POS entry mode is less than 01 or greater than 04.
313 INVALID STORE
The 12 digit merchant ID or store number could not be found.
314 CALL CENTER
The Host could not read the store file within the specified time.
314 INVALID INDUSTRY DATA
The Industry Specific field contains invalid data.
315 INV FLEET DATA
The Fleet Card contains invalid data.
315 INV TRAN CODE
The transaction code is not supported for the card type.
316 INVALID SYS INFO
The System Information field contains invalid data.
317 INVALID CARD
The merchant is not set up to accept Discover.
317 INVALID FORMAT
The Payment Service indicator or Trans ID is invalid.
318 INVALID CARD LENGTH
The card length does not match the routing table specification.
318 INVALID TRANS CLASS
Transaction class not “F” for financial transaction.
319 INV PIN CAPABILITY
PIN capability code field contains invalid data.
319 INVALID AMOUNT
The amount is equal to zero.
320 INV / MISSING RETR REF
The retrieval reference number is missing or contains alpha data.
320 INVALID FORMAT
A field separator is missing.
321 INV / MISSING AUTH CODE
The authorization is missing or is incorrect on a Prior Sale transaction.
321 INV MSDI
The Market Specific Data field contains invalid data.
321 INVALID CARD
The cardholder account number was not all numeric.
322 INV INDUSTRY DATA
The industry specific data is incorrect.
322 INVALID DURATION
Lodging/Auto duration field is 00.
323 INV PREF CUST IND
Preferred Customer indicator is not “Y” or “N”.
323 INVALID CARD
The card range was not found in the BlN tables.
323 INVALID TRANS CLASS
Transaction class not “F” for financial transaction.
324 INV MO / TO NUMBER
Mail/Phone Order number is invalid.
324 INVALID MSDI
The market specific data indicator value is not “H”, “A”, “P” or “F”.
325 INV / SALE / CHG DES / FOLIO
Hotel Sale Code, Charge Descriptor or Folio contains invalid data.
325 INVALID DURATION
The duration is not between 01 and 99.
MASTER ERROR MESSAGE GUIDE
MESSAGE # MESSAGE DESCRIPTION
Chase Paymentech Product Support Services Page 7 of 11 Revised_April 2008
CONFIDENTIAL
325 INVALID TERM ID
Unable to locate terminal merchant record.
326 INV MULT CLR SEQ NO
Multiple Clearing sequence number is invalid.
326 INV PREF CUST IND
Preferred Customer indicator is not “Y” or “N”.
326 INVALID CARD
The cardholder account number encoded on the magnetic stripe contains too many digits.
327 INV CARD TYPE / REVERS
A partial reversal was attempted for a card other than Visa.
327 INV PURCH CARD DATA
Purchasing card field contains invalid data.
327 INVALID TERM ID
Time out occurred while attempting to read the terminal record.
328 INV INDUSTRY INCRMTL
An incremental authorization was attempted for an industry other than Lodging, Auto Rental,
or MO/PO.
329 INV INDUSTRY REVERSL
A reversal authorization was attempted for an industry other than Lodging, Auto Rental, or
MO/PO.
329 INVALID CARD
The card range was not found in the BlN tables.
#330 FAILED – PLZ CALL
Network on sponsoring bank file is not on Host’s network file.
330 FAILED – PLZ CALL
Network on sponsoring bank file is not on the Host’s network file.
330 PSRV REC NOT FOUND
An incremental or reversal authorization was attempted on a record that did not qualify for PSIRF or the PSIRF
record has expired because the transaction has exceeded the number of days that the Host stores the data.
331 INV FOLIO NO / HOTEL
The Folio number is not a 6 digit numeric field.
331 INVALID ACT CODE
The card entered as a Sale, was not a VISA, MasterCard or card type supported by the
merchant.
332 INV CHARGE DES / HOTEL
Charge descriptor field is not 2 digit numeric.
332 INVAILD TERM ID
The terminal type the merchant is using is not compatible with the system.
333 INV INDUSTRY / NO SHOW
A No Show transaction was attempted for an industry other than Lodging or Auto Rental.
334 INV CARD TYPE / MARKET
Market Specific data is present for a card other than Visa.
335 INVALID VEHICLE NO
Vehicle number is not a five digit numeric field.
336 INVALID ODOMETER NO
Odometer field is not a 6-digit numeric
337 INVALID DRIVER NO
Driver number is not 6 digit numeric or 4 digit with 2 leading spaces.
338 INV / MSSNG MO / TO NO
Order number is invalid or missing.
339 INV COMB SIC / MOT / TO
An invalid Mail/Phone Order indicator for a mail order only SIC code.
340 REVERSAL AUTH EXISTS
A second reversal/void was attempted on a record. Only one attempt is permitted.
341 INV AMOUNT / REVERSAL
The reversal amount is invalid or greater than the original auth amount.
342 INV PIN CAPABILITY
PIN capability field contains invalid data.
343 INV AUTH CHAR IND
Auth Characteristics Indicator field contains non-numeric data.
344 TRAN ID NOT NUM
Trans ID field contains non-numeric data.
345 TRANS ID NOT MATCH
The transaction ID does not match the original authorization.
346 INV BANKNET REF NO
Banknet reference number contains invalid data or does not match original authorization.
347 DURATION > 99 DAYS
The duration field is longer than 99 days.
348 MSDI NOT MATCH CPS
The terminal industry type does not match the Host CPS industry code.
MASTER ERROR MESSAGE GUIDE
MESSAGE # MESSAGE DESCRIPTION
Chase Paymentech Product Support Services Page 8 of 11 Revised_April 2008
CONFIDENTIAL
349 IND CD NOT MATCH CPS
The industry code does not match the Custom Payment Services type.
350 INC / REV NOT MANUAL
Incremental or reversal authorizations are not permitted for manual entry.
353 PREM NOT ALLOWED
The SIC code is incorrect to allow a Premier MasterCard to be accepted.
357 CARD / STORE INV
GECC account number not allowed at that store.
358 AMEX NOT ALLOW
Amex capture no C, A, or P; or SE# missing.
400 INVALID TERM ID
The merchant record cannot be found on the Host.
401 INVALID TERM ID
Unable to locate terminal merchant record.
401 INVALID TERM ID
The merchant record is set up on the Host but the terminal record cannot be located.
402 TERM NOT ACTIVE
The merchant file is flagged as inactive on the Host system.
403 INVALID ACT CODE
The Cash Advance function was initialized but is not supported by the merchant.
405 REF NUM NOT FOUND
The transaction requested for reversal is not in the current batch.
406 PROC ERROR 7
The Host cannot clear all transaction records for the requested batch release.
407 TOO MANY BATCHES
There are 999 open batches for a merchant.
408 RELEASE BATCH
Current batch has 999 records and the batch must be released before continuing.
409 INVALID FUNCTION
The “Debit Allowed” field is flagged “N” and a debit transaction is being attempted.
410 INVALID TERM ID
Invalid terminal ID number.
410 INVALID TERM ID
The terminal ID portion of the merchant number is invalid.
411 INVALID TERM ID
Maximum retries exhausted for this terminal.
412 PROC ERROR 13
Unable to read reference number file.
413 PROC ERROR 14
Unable to update reference number file.
414 PROC ERROR 15
Unable to update terminal file.
415 INVALID FUNCTION
A capture transaction was attempted on an Authorization Only terminal.
416 INVALID FUNCTION
Merchant is Authorization Only and a Debit record was sent.
417 INVALID FUNCTION
A Private Label transaction was attempted on a terminal not set up to accept a Private Label
card.
418 PLEASE TRY AGAIN
The debit working key is incorrect.
419 INVALID FUNCTION
A manual entry transaction was attempted on the terminal but the terminal is not
programmed to accept manually entered transactions.
420 AMOUNT TOO LARGE
The sale or return dollar amount has exceeded the maximum allowable Sale HALO or Return
HALO amount.
421 AMOUNT TOO LARGE
The sale or return dollar amount has exceeded the maximum allowable Sale HALO or Return
HALO amount.
422 INVALID TERM ID
The Host could not read the terminal file within the specified time.
423 PROC ERROR 24
The Host could not read the reference number within the specified time.
424 INVALID TERM ID
The transaction open flag has been set to “Y” within the last 3 minutes.
425 INVALID FUNCTION
A Cash Management transaction has been attempted on a terminal not set up to accept a
Cash Management transaction.
426 REV NOT ALLOWED
The Host found no batch number matching the one sent.
MASTER ERROR MESSAGE GUIDE
MESSAGE # MESSAGE DESCRIPTION
Chase Paymentech Product Support Services Page 9 of 11 Revised_April 2008
CONFIDENTIAL
427 REV NOT ALLOWED
The Host found no transactions meeting the specifications for the requested reversal.
428 DSCV NOT ALLOWED
Merchant/terminal not set up for Discover.
429 REV NOT ALLOWED
The batch containing the transaction to void has been released.
431 DC NOT ALLOWED
The merchant is not set up to accept Diners Club.
432 CB NOT ALLOWED
The merchant is not set up to accept Carte Blanche.
435 FAILED – PLZ CALL
The debit transaction is being sent to an authorizer not set up on the host file.
436 FAILED – PLZ CALL
The debit security key does not exist on the security management file.
437 FAILED – PLZ CALL
There was a failure during the encryption/decryption process.
437 FAILED – PLZ CALL
There was a failure during the encryption/decryption process.
438 FAILED – PLZ CALL
An error occurred while generating the working key.
439 FAILED – PLZ CALL
The debit sponsoring institution set up on the merchant file is not set up on the Host’s sponsoring
bank file.
440 FAILED – PLZ CALL
The merchant is attempting to run a debit card that they are not setup to accept.
441 FAILED – PLZ CALL
The Host is unable to communicate with the encrypt box.
441 FAILED – PLZ CALL
The Host is unable to communicate with the encrypt box.
442 JCB NOT ALLOWED
The merchant is not set up to accept JCB.
443 JCB NOT ALLOWED
The merchant is not set up to accept JCB.
444 BANK NOT ON FILE
Debit BIN is not set for this merchant routing table.
445 NO SPONSOR INST
No valid sponsorship was found on the merchant record.
447 WX NOT ALLOWED
A Wright Express transaction was attempted and the merchant is not set up to accept Wright
Express.
448 AMT TOO LARGE
Amount greater then 99,999.99.
449 REENTER ODOMETER
The odometer was 000000 or contained non-numeric data.
450 DUPLICATE TRAN
A “No Ack” reversal was followed by a duplicate request.
451 TRAN NOT ALLOWED
The requested transaction is not allowed for this card or merchant.
452 BAT ALREADY RELS
The batch has already been released.
453 INVALID RTNG IND
The Routing Indicator is invalid.
454 AX NOT ALLOWED
American Express is not allowed.
501 OUT OF BALANCE
One of the following values does not match batch totals uploaded from the terminal.
(Transaction count, sales, returns, or net amount.)
502 BAD INDUSTRY DATA
Invalid industry data. (This is for devices using the VISA II formats.)
503 BAD CARD NUMBER
Account number length is invalid, contains non-numeric characters, or failed MOD 10 check.
504 BAD CARD TYPE
Card type is invalid. (Does not match one that the merchant is allowed to process.)
505 BAD TRANS TYPE
Invalid transaction code or Translated transaction type contains non-numeric character(s).
506 BAD TRANS TYPE
Invalid authorization source. (Incorrect value or value not numeric.) (This is for devices using the
VISA II formats.)
507 INVALID AMOUNT
Invalid transaction amount. (Not numeric or > 99999.99.)
MASTER ERROR MESSAGE GUIDE
MESSAGE # MESSAGE DESCRIPTION
Chase Paymentech Product Support Services Page 10 of 11 Revised_April 2008
CONFIDENTIAL
508 BAD VOID DATA
Void indicator is invalid. (This is for devices using the VISA II formats.)
509 DEMO AUTH NUMBER
"DEMO" detected in authorization number field.
510 BAD AUTH NUMBER
Invalid characters in authorization number.
511 BAD ENTRY SOURCE
Entry source is invalid.
512 BAD TRANS DATE
Invalid transaction date. (Not numeric or not a valid date.)
513 BAD TRANS TIME
Invalid transaction time. (Not numeric or not a valid time.)
514 DEBIT NOT ALLWD
Debit transaction received and the terminal is not set up to accept debit on the host.
515 BATCH TOO LARGE
Transaction count exceeds maximum batch size.
516 RETRY – HOST ERROR
A host error occurred while processing the batch upload.
517 BAD AUTH AMOUNT
Authorized amount not numeric.
518 BAD MESSAGE DATA
Batch Upload Message length is invalid.
519 BAD PSIRF DATA
Authorization Characteristic Indicator is invalid.
520 BAD TRANS DATA
Field separator not found while verifying debit trace number.
521 BAD CASHBACK AMT
Invalid cash back amount or amount > 99999.99.
522 BAD INDSTRY DATA
Field separator not found while verifying Industry/Optional data.
523 BAD INDSTRY DATA
Invalid Industry data length.
524 BAD TRACE NUMBER
Invalid trace number.
525 BAD TRANS STATUS
Invalid transaction status code.
526 BAD TRANS DATA
Field separator not found while verifying transaction amount.
527 BAD TRANS DATA
Field separator not found while verifying Interchange data.
528 BAD TRANS DATA
Field separator not found while verifying Authorization amount.
529 BAD TRANS DATA
Field separator not found while verifying Cash back amount.
530 BAD TRANS DATA
Field separator not found while verifying Surcharge amount.
531 BAD TRANS DATA
Field separator not found while verifying Market specific data.
532 BAD TRANS DATA
Record separator not found while verifying Industry/Optional data.
533 BAD TRANS DATA
Record separator not found while verifying Purchasing card data.
534 BAD INTERCHANGE
Invalid Visa/MC Interchange data length.
535 BAD MCC / SIC CODE
Invalid Merchant Category Code (MCC)/Service Industry Code (SIC).
536 BAD POS ENTRY
Invalid POS entry mode.
537 BAD AUTH AMOUNT
Total authorized amount is invalid.
538 BAD AUTH AMOUNT
Original authorization amount not present.
539 CALL HELP CENTER
An error occurred on the Host System while processing the batch upload.
540 BAD PREF CUST FL
Invalid Preferred Customer Flag (Market specific data).
MASTER ERROR MESSAGE GUIDE
MESSAGE # MESSAGE DESCRIPTION
Chase Paymentech Product Support Services Page 11 of 11 Revised_April 2008
CONFIDENTIAL
541 BAD INDSTRY DATA
Invalid Market Specific Data Indicator (MSDI).
542 BAD INTERCHANGE
Interchange data received on NON Visa/MasterCard/Debit Transaction.
543 BAD TRAN DATA
PassThru data length is invalid.
544 RETRY – COMM ERROR
Fatal communication error. (Call dropped during batch upload.)
545 RETRY – COMM ERROR
Communication error - Message retry limit was exceeded.
546 RETRY – COMM ERROR
Bad data block encountered during batch upload.
547 RETRY – COMM ERROR
A host error occurred while processing the batch upload.
601 INVALID TRANSACTION
The transaction attempted is not valid.
602 CALL VOICE OPER
The authorization center cannot be reached temporarily.
0621 UPLOAD IN
This error occurs when the merchant is attempting to do a deposit and pressed 2 when
prompted 1=RU 2= TUL 3= INQ.
692 AUTH DOWN PLEASE RETRY
On debit transactions, this indicates EDS/MAC cannot make contact with card issuing bank to
get authorization on the debit transaction.
693 AUTH BUSY – RETRY
The queue for the debit authorizer is busy and the transaction timed out.
693 AUTH DOWN RETRY
The queue for the debit authorizer is busy and the transaction has timed out.
694 AUTH BUSY RETRY
The debit authorizer is not responding in time.
901 DUPLICATE BATCH
Duplicate - Batch number, transaction counts and amounts are equal to the last batch
uploaded.
902 DUPLICATE BATCH
Duplicate - Batch number and amounts are equal to the last batch uploaded, but count is
different.
903 DUPLICATE BATCH
Duplicate - Batch number and transaction counts are equal to the last batch uploaded, but
amounts are not equal.
904 DUPLICATE BATCH
Duplicate - Batch number is equal to the last batch uploaded, but amounts and counts are
not equal to the last batch uploaded.
905 BAD HASH AMOUNT
Hash amount not numeric. (This error applies to VISA II formats only.)
906 BAD NET AMOUNT
Batch net amount not numeric. (This error applies to VISA II formats only.)
907 RETRY – HOST ERROR
A host error occurred while processing the batch upload.
908 OUT OF BALANCE
Actual transaction count does not match trailer record count. (This error applies to VISA II
formats only.)
909 OUT OF BALANCE
Actual hash amount does not match trailer record hash. (This error applies to VISA II formats
only.)
910 OUT OF BALANCE
Batch not in balance - Actual net amount does not match trailer record net. (This error applies
to VISA II formats only.)
912 DUPLICATE BATCH
Duplicate batch - Different batch number, batch transaction counts and amounts are equal but transaction
count is greater than 2. (This error only applies to terminals that use the VISA II message.)
999 CALL HELP CENTER
A Host error occurred during the upload process.
999 CLIENT NOT FOUND
The client identifier used is not on the system.
999 INVALID MERCHANT
The merchant number is not on file.
