Host Reference Guide
Table of Contents
Introduction
System Requirements
Definitions
Audio Conferencing
How to Invite
Online Invitation or Email
Google Calendar
Outlook
How to Host
Phone Keypad Commands
Recording Instructions
Playback Instructions
Online Meetings
How to Host
How to Screen Share
How to Video Conference
How to Chat
How to Record
Meeting Wall
Wall Customization
Host Information
Logo
Wall Preferences
Wall Features
Meeting Resources
Invite
Chat
Radio
History & Recordings
Web Controls
Audio Controls
Broadcaster
Account Management
Account Information
Additional Features
Toll-free Audio
Custom Hold Music
Custom Greeting
One Number
Technical Support
Introduction
StartMeeting® is an intuitive and agile collaboration tool packed with features to allow hosts
to conduct audio conference calls and online meetings. All accounts include HD audio for up
to 1,000 participants, screen sharing and video conferencing.
During a conference, use phone keypad commands or web controls to record, lock, mute
and more. Each account has a customizable Meeting Wall to showcase important
information and resources for a meeting.
At the end of a meeting, access History & Recordings from your online account for playback,
download, sharing and comprehensive reporting. If you have any questions or need
technical assistance, go to www.startmeeting.com/support or contact our award-winning
System Requirements
StartMeeting audio conferencing can be accessed at any time by calling from a landline,
mobile phone, VoIP call (through the internet using a computer, tablet or mobile device) or a
third-party VoIP call. In order to access the StartMeeting website and use online meetings
with screen sharing and video conferencing, the following system requirements must be met:
Browsers:
● Chrome™ 29 or newer (for Web Viewer)
● Firefox® 22 or newer
● Safari® 6.0 or newer (Mac only)
● Internet Explorer® 10 or newer (Windows only) (Javascript)
Operating Systems:
● Windows 7 and up
● Mac OS X 10.7 and up
● Bandwidth 100Kb/s (HD Audio), 400Kb/s (screen sharing), 500 Kb/s (video)
● Video camera supported by OS, integrated or external
Definitions
In order to use the StartMeeting reference guide effectively, the following list of terminology
has been provided:
● Dial-in number
- A phone number that is dialed to join a meeting.
● Access code - A number code used to join a conference call after dialing the dial-in
number.
● Host - The most privileged role in a meeting. Hosts have additional commands
available to record, mute/unmute participants, secure the conference and much
more.
● Host PIN - A numeric PIN that allows a user to be authorized as a host and receive
additional privileges.
● Conference - An audio meeting hosted on a bridge and consisting of PSTN and/or
VoIP participants.
● Online meeting - An audio meeting (conference) that includes screen sharing and/or
video conferencing.
● Online meeting ID - A unique meeting identifier that is used by host and participants
to join online meetings with screen sharing and video conferencing.
● Participant - A person in the conference who can actively participate in a meeting by
both talking and listening.
● Playback number - A phone number that is dialed to listen to a recorded
conference. The host must provide participants with the playback number which is
different from the conference dial-in number.
● PSTN - Public Switched Telephone Network, the traditional phone system.
● VoIP - Voice over Internet Protocol, a term that refers to calling through the internet.
Audio Conferencing
A conference call is the easiest way to connect with a group.
How to Invite
There are a few ways to invite participants to a meeting.
Online Invitation or Email
To send an online invitation or email:
1. Log in to your StartMeeting account.
2. Click Invite below your meeting credentials.
3. Click Copy to Clipboard or Invite by Email to distribute the meeting information on
your own. Or, expand your view to complete the meeting details, add participant
email addresses and click Invite.
Google Calendar
To invite using Google Calendar:
1. Get the StartMeeting Google Calendar™ extension and follow the instructions. In
Google Calendar, create an event or edit an existing appointment.
2. The StartMeeting extension will be displayed under EVENT DETAILS. If you are not
logged in, click Log In to sign in to your StartMeeting account. You’ll need to allow
access to your StartMeeting profile (first time only) by clicking Approve.
3. On the event, select Add to automatically populate the location and description fields
with your meeting credentials.
4. Invite participants by adding their email addresses in the Add guest field. Click Save
when finished and Send to distribute the invitation.
Outlook
To invite using Outlook:
1. Download the Outlook® plug-in and follow the instructions.
2. Create a new appointment for the date and time of your meeting.
3. Click Add StartMeeting.com to automatically insert your meeting information into
the appointment.
4. Invite participants.
5. Click Send.
How to Host
To host an audio conference call:
1. Dial the dial-in number.
2. When prompted, enter the access code, followed by pound or hash (#).
3. Press star (*) to enter the host PIN, followed by pound or hash (#).
Phone Keypad Commands
Host Keypad Commands
Control all aspects of the conference from the telephone with the following commands:
Command
Description
Details
*1
Manage Q&A
Enter the following commands after *1:
● 1 - Start Q&A session.
● 2 - Move to the next questioner.
● 3 - End Q&A session.
● 4 - Mute or unmute current
questioner.
● 5 - Clear Q&A queue.
● 6 - Self mute.
● * - Return to the conference.
*2
Caller Count
Hear a count of how many callers joined
the conference.
*3
Breakout Rooms
Leave the main conference to join a
sub-conference:
● Press *3 followed by the number of
the sub-conference, from 1 to 9.
● Press *3* to return to the main
conference room at any time.
*4
Instructions
Hear the list of available keypad
commands.
*5
Mute
Control whether or not participants are
heard in the conference.
● Press *5 to hear the menu options
for muting participants.
● Press *51 to mute conference
participants. Participants can
unmute themselves by pressing
*6.
● Press *52 to mute conference
participants in lecture mode.
Participants will not be able to
unmute themselves.
● Press *53 to unmute conference
participants.
Please Note: By default, all lines are
unmuted, allowing all participants to talk.
*6
Self Mute
Mute your individual line. Press *6 again
to unmute the line.
*7
Conference Lock
Lock the conference and block all other
participants from entering. Press *7 again
to unlock the conference and allow
participants to join.
*8
Entry/Exit tones
By default, the entry and exit tones are
turned on.
● Press *8 to turn off entry and exit
tones.
● Press *8 again to turn off entry
tones and turn on exit tones.
● Press *8 again to turn on entry
tones and turn off exit tones.
● Press *8 again to reset both entry
and exit tones to the default.
*9
Record
Press *9, then 1 to confirm you want to
start the conference recording. Press *9
again to stop recording and 1 to confirm.
94
Reactions
Raise your hand and share your reactions
digitally in meeting.
● Press 94 to hear the list of
reactions available in meeting.
● Press 941 to raise your hand.
● Press 942 to show a thumbs up.
● Press 943 to show a thumbs
down.
● Press * to remove your reaction.
#PIN# Audio Sync
Integrate your audio
with the online meeting
Integrate your audio with the online
meeting. Press #, enter the PIN listed on
the Meeting Dashboard and press #
again.
Note: This command is used only for
online meetings.
*# Job Cost Code
Enter a job cost code
Enter a job cost code to track conferences
back to a project or client. Press *, then #
and enter the numeric code.
Participant Keypad Commands
Control certain aspects of the conference from the telephone with the following commands:
Command
Description
Details
*3
Breakout Rooms
Leave the main conference to join a
sub-conference:
● Press *3 followed by the
number of the
sub-conference, from 1 to 9.
● Press *3* to return to the
main conference room at any
time.
*4
Instructions
Hear the list of available keypad
commands.
*6
Self Mute
Mute your individual line. Press *6
again to unmute the line.
94
Reactions
Raise your hand and share your
reactions digitally in meetings.
● Press 94 to hear the list of
reactions available in
meeting.
● Press 941 to raise your hand.
● Press 942 to show a thumbs
up.
● Press 943 to show a thumbs
down.
● Press * to remove your
reaction.
#PIN# Audio Sync
Integrate your audio with
the online meeting
Integrate your audio with the online
meeting. Press #, enter the PIN
listed on the Meeting Dashboard and
press # again.
Note: This command is used only for
online meetings.
Recording Instructions
During the conference call, the host can start recording at any time by pressing *9 and 1 to
confirm. Participants will be notified that the recording has been started. To stop recording,
press *9 again and 1 to confirm. To access recordings, go to your Account Info page, click
Profile then select History & Recordings.
Playback Instructions
There are two options for playing back a recorded conference.
1. Provide participants with the playback number and access code. Note: The playback
number is different from the conference dial-in number. When participants call in to
the recording playback number, they will be prompted to enter the access code and
then enter the reference number for a specific recording. The reference number of
each recording is provided on your Call Detail Report after the conference call is
complete and on the History & Recordings page. Once confirmed, the system will
play back the recorded conference. During playback, the user can scroll forward or
backwards through the recorded conference using phone keypad commands:
4
Rewind one minute
5
Pause/Resume
6
Fast forward one minute
2. Access the recording from the History & Recordings page. The recording can be
downloaded and shared or shared via a link that is pasted into an email, to social
media or on a website.
Online Meetings
Use online meetings to host a web conference to screen share and show video using a
webcam.
Go to www.startmeeting.com and click Get desktop app on the bottom of the page. Or, log
in to your account, click Online Meetings in the top navigation then Host Meeting to be
taken to your Meeting Wall. Click Host Online Meeting to download the desktop app if you
haven’t already or follow the prompts to start the meeting.
At this time, Google Chromebook users can also host meetings without downloads using
Web Viewer. Chromebook with Web Viewer gives hosts all the functionality of the desktop
application without a download, including: VoIP audio, video and screen sharing with chat
and meeting management.
Participants can also join online meetings using Web Viewer (Chrome is recommended web
browser) by clicking on the host’s online meeting link. No participant download is necessary.
Participants using Chromebook have full online meeting functionality.
Note: At this time, Chrome browser supports optimal functionality on Web Viewer.
How to Host
To host an online meeting with the desktop app:
1. Provide participants with the date and time of the meeting, including your dial-in
number, access code, online meeting link and online meeting ID. These credentials
can be located on the Account Info page after you log in.
2. Launch the StartMeeting desktop application from your desktop.
3. Click Host and log in with your email address and password.
4. Join the audio portion of the online meeting by first clicking Phone on the Meeting
Dashboard. Then click Telephone and call the dial-in number and enter the access
code followed by pound or hash (#) or Mic & Speakers and Connect Now to
connect through VoIP.
5. Use the online meeting features by following the steps below.
To host an online meeting with Web Viewer:
1. Using Chromebook (only Chromebook supports full host functionality at this time), log
in to your online account and navigate to your Meeting Wall. Click Invite to provide
participants with the date and time of the meeting, including your dial-in number,
access code and online meeting link.
2. Click Host Online Meeting to load Web Viewer. The Meeting Dashboard will open.
3. Start the audio portion by clicking Phone and following the prompts.
4. Use the online meeting features by following the steps below.
How to Screen Share
To share your screen:
1. Click Play on the Meeting Dashboard.
2. Select the items you want to share.
3. Click Start Sharing.
How to Video Conference
To start a video conference:
1. Click Camera on the Meeting Dashboard.
2. Choose to dial in over the telephone or through VoIP on your computer.
3. Video is live once the Camera turns green.
The following video controls are available:
● Start/stop video
● Lock view
○ To lock the primary video feed, click Lock View from the top left toolbar on an
active speaker seen in the main video screen. To unlock, select Lock View
again.
○ To lock any other video feed, click Attendee List on the Meeting Dashboard
to view all participants’ names. Select a participant and right click, then
choose Lock View from the drop-down menu. To unlock, select Lock View
again.
● Mute self
● Mute participants
● Mute active speaker
● Hide/expand sidebar
How to Chat
To chat with other hosts or participants:
1. Click Chat on the Meeting Dashboard.
2. Send a message to the group or private message an individual participant.
How to Record
To record a meeting:
1. Launch the desktop application and click Record. Or, click Host and then Record on
the Meeting Dashboard. You can also use this feature to create a Studio
presentation.
2. Select recording options (audio, screen sharing, video) and Continue.
3. Choose your audio preference and/or items to share.
4. Recording will begin immediately. Note: Only one video feed will be recorded based
on the active speaker.
5. To stop recording, click Record. Note: When you exit the meeting and close the
Meeting Dashboard, a pop-up window will appear with a link to your recording.
Access the recording by clicking the link, copy the link to clipboard or go to History &
Recordings from your Meeting Wall.
You can also record an online meeting with your iOS device.
To enable recording on your iOS device:
1. Add Screen Recording to the Control Center on your iOS device by tapping Settings,
selecting Control Center then Customize Controls.
2. In the MORE CONTROLS list, tap + to add Screen Recording.
3. Swipe up to view the Control Center and see the Screen Recording icon.
To record a screen sharing and/or video session during your meeting by using Screen
Recording:
1. Open the StartMeeting app. (If you don’t have it, download it in the App Store.)
2. Tap Host to start a meeting.
3. Begin screen sharing and/or video conferencing.
4. Open the iOS Control Center.
5. Press and hold Screen Recording to show more options and tap SM
ScreenSharing.
6. Tap Start Broadcast.
Note: When you are finished with the meeting, the recording will be available from
the FreeConferenceCall.com app under Recordings or online in the History &
Recording section of your Account Info page.
Meeting Wall
Wall Customization
Include contact information or additional details for your meetings by customizing the
following information on the Meeting Wall.
To access your Meeting Wall:
1. Go to www.startmeeting.com and click Log In.
2. Enter the email and password you used to create your account.
Tip: Check Stay Logged In to go straight to your Account Info page when you come
back to the site.
3. On the Account Info page, click Meeting Wall.
Host Information
Add information about yourself or your company and upload a picture.
1. Click Edit on the Host Information bar.
2. Upload a picture and enter any text in the two available boxes.
3. Click Save to apply the changes or Cancel to disregard.
Logo
Upload your company logo to your Meeting Wall.
1. Hover over the StartMeeting logo on the top left of the Meeting Wall and click Click
to Edit.
2. Click Upload and select the file.
3. Preview the image and adjust the portion of the image that is displayed by dragging
the box that surrounds it. Then choose Apply, Cancel or Reset.
Wall Preferences
Customize the Meeting Wall background colors or images, choose which panels can be
viewed by visitors and enable password protection.
To set background colors and the image:
1. Click your name in the top right corner of the Meeting Wall.
2. Choose Wall Preferences.
3. Customize the Meeting Wall background gradient by selecting top and bottom colors
or uploading an image.
4. Click Change Background to upload a new image or Remove Background to
delete it.
By default, anyone with the Meeting Wall link can view the Wall at any time. To restrict
access to the Meeting Wall:
1. Under Master Password, define a password that visitors must enter before gaining
access to your Wall.
2. Toggle a feature under Feature Panel On or Off to display or hide it on your Wall.
3. Check enable password next to a feature under Feature Panel to require that the
password be entered before it can be viewed.
4. Click Save to save the changes or Reset settings to undo the changes.
Wall Features
The host can post contact information, links, documents, messages or additional details for
the meeting on the Meeting Wall.
Meeting Resources
Upload links, files or pictures on the Meeting Resources panel that may be useful before,
during or after the meeting.
1. To add a file from your computer, click Upload File and select a file to upload.
2. To add a web link, click Add Link, then type the link description and URL.
Invite
Send participants an invitation to an upcoming meeting. The invitation includes the meeting
credentials and instructions.
To send an invitation:
1. Click Invite on the Audio Information box.
2. Click Copy to Clipboard or Invite by Email to distribute the meeting information on
your own. Or, expand your view to complete the meeting details, add participant
email addresses and click Send Invites.
Chat
Communicate with participants who join the meeting only by audio.
To enable Chat:
1. Start the conference call and/or online meeting.
2. On your Meeting Wall, lick the chat bubble, type a message and click Send.
3. When participants go to your Meeting Wall, Chat displays any messages that have
been sent. They can send messages for others to see.
Radio
Allow participants to listen to a live stream of the conference from the Meeting Wall.
To enable Radio:
1. Make sure to toggle Radio On under your Wall Preferences.
2. At the time of the call, turn Radio On on the Meeting Wall. The status changes to “on
air”. Hold music plays until the call begins.
3. Start the conference call and/or online meeting.
4. When participants go to your Meeting Wall, Radio automatically starts so they hear
the conference call through their computer speakers.
History & Recordings
View meeting history and conference archives from the History & Recordings tab at the top
of your Meeting Wall. A Call Detail Report is sent to the host after every meeting and
includes the call information.
The conference history can be sorted, filtered and searched at any time.
● Filter conferences by a date range, description or conference type, then click Search.
● Click a column header to sort the information in a particular order. Click it again to
reverse the order.
The History & Recordings page includes the following:
● Info – View the Call Detail Report and download as a PDF or CSV file.
● Description – Enter a name for your meeting. If you entered a job code, it will
appear in this field.
● Start Date/Time – The date and time the conference started based on the first caller.
● End Time – Time the conference ended based on the last caller.
● Callers – Number of callers that joined the conference, including hosts and
participants.
● Reference Number – Identifies a recording when it is accessed on the Playback
Number. This is only available if the meeting was recorded.
● Recording Options – Additional features available when a conference has been
recorded. Hover over each icon for more information.
○ Recording Playback – Listen to the recorded audio conference and view the
recorded screen sharing session. If only audio was recorded, the pop-up
displays a blank window and caller information. If audio, video and screen
sharing were recorded, the video and/or screen sharing displays in the
pop-up window and caller information is available by clicking the avatars. You
can also choose to share the recording through social media, copy the link to
the recording or download the recording file.
○ Download – Download the audio recording as a .mp3 file. If you recorded a
meeting with screen sharing, the file will begin converting and then download
as a .mp4 file.
○ Lock/Unlock – Protect the recording with a numeric password.
■ Click Lock to password protect the recording. Enter a numeric code
(up to six digits) and click Save. In order to play the recording, the
host and participants need to enter the password.
■ Click Lock again to update or remove the password. To unprotect the
recording, delete the password and click Save.
○ Delete – Permanently delete the file. “Deleted” appears in the Recording
Options column.
○ Share – Share the conference recording on social media or copy the
recording link and paste it to an email, website, etc.
○ Size – Shows the size of the recorded file. By default, accounts come with
1GB of free storage.
Web Controls
Once a conference call begins, manage it with Web Controls located at the top of the
Meeting Wall.
Audio Controls
Recording
Record your meetings for later playback. Click Record to begin recording. Click Record
again to stop recording. If you have already started the online meeting, this will also record
video and screen sharing.
Lock
Secure the meeting so no other participants can join. Click Lock to prevent participants from
joining the conference. Click Lock again to open the conference again.
Note: A host can still join a locked meeting by entering the host PIN.
Hold
Place all participants on hold so all hosts can have a private discussion. Click Hold to place
the meeting on hold and participants hear hold music. Click Hold again to join the
participants back to the conference.
Mute Modes
The following mute modes are available to the host:
● Mute – All participants are muted, but they can unmute themselves by dialing *6 on
their phones. Hosts are not muted.
● Unmute – All callers can talk and mute/unmute their lines.
● Lecture – All participants are muted and they CANNOT unmute themselves. In this
mode, only the host can unmute a participant from the Web Controls or the Meeting
Dashboard. Hosts are not muted.
● Q&A – All participants are muted, but they can dial *6 to ask a question.
○ Click Q&A to enable a question and answer session. The Q&A Session block
appears on the lower right portion of your screen.
○ Hover over the phone that appears in the Q&A Session block for the
participant who wants to ask a question.
○ Click Pick to open the line and allow the participant to ask a question.
○ Once the question has been asked, click the Mic to mute the participant or
click Next to close the line and allow the next participant to ask a question. To
remove everyone from the Q&A queue, click Clear.
○ Click End Session to disable Q&A. All participants’ lines are unmuted.
Note: Mute modes can also be managed with phone keypad commands (see Phone Keypad
Commands under Audio Conferencing).
Attendee List
View your meeting in progress and manage all callers on the conference. Change the order
of the list by clicking the title of the column you want to sort by. Click it again to reverse the
sort order.
There are several columns of information available during the call:
● Caller – The incoming phone number or caller ID displays for each participant. To
add a name to the phone number displayed, click Edit.
● Number – The incoming phone number or caller ID displays for each participant.
● Type – Indicates how the participants joined the conference:
○ Call made using traditional PSTN fixed or mobile phones.
○ Call made using VoIP clients (i.e., StartMeeting desktop app).
● Call Duration – Indicates how long a caller has been connected to the meeting.
● Controls
○ Hold – Place an individual participant on hold. Click Hold next to each caller.
Click Hold again to join the participant back to the conference.
○ Mute – Mute/unmute an individual caller using the icons in this column. When
participants are muted, they can still hear the conversation.
■ To mute a participant, click Speaker under the Mute column.
■ To unmute a participant, click Speaker again.
○ Drop – Disconnect a caller from the conference at any time. Click X in the
same row as the caller you want to drop from the meeting, then Yes to
confirm or No to cancel.
Active Speakers
View the callers who most recently spoke. Volume indicators appear next to the names of
the callers currently speaking. Place active speakers on hold, mute their lines or drop them
from the call.
Meeting Settings
Click Meeting Settings on your Account Info page or Host Profile in the Preferences
section of the Meeting Dashboard to manage the conference settings that will apply to all
future conferences. Your settings are saved automatically.
● Mute – Off (default) allows everyone to speak in the conference. On mutes
participants and they can unmute themselves with *6. Lecture mutes all participants
with no ability to unmute themselves.
● Screen Sharing – Allow Hosts Only (default) to share anything on their screen. On
lets everyone screen share. Off disables it completely.
● Video – Choose to allow Hosts Only to start and show their video using a webcam.
On (default) permits anyone to start and show video. Off disables it completely.
● Chat – Send messages during online meetings using Chat. On (default) enables
hosts and participants to chat. Host Only allows participants to only chat with hosts.
Off disables it completely.
● Recording – On (default) allows the host to start a recording using phone keypad
commands, web controls or the Meeting Dashboard. Off prevents the host from
recording. Auto will start audio, screen sharing and video recording as soon as the
first participant connects.
● Entry and Exit Tones – Tones signify when participants connect to or disconnect
from the audio portion of the conference. Turn tones On (default) or Off.
● Announce Caller Count – Announces how many callers are on the audio portion of
the conference. Choose to notify Hosts Only (default) or All participants. Off
disables it completely.
● Display Attendee List – Allow All (default) participants or Hosts only to view
participants on the Meeting Dashboard of the desktop application or Web Viewer.
● Wait for Host – Set conference to start with or without a host. Off (default) allows
conference to start when the first participant arrives. On - x minute(s) places
participants on hold for selected time. If the host does not join within that time,
participants will be disconnected.
● Continue Without Host – Set conference to continue or terminate without host. On
(default) allows conference to continue after host disconnects. On - x minute(s)
allows conference to continue for selected time after host disconnects.
● Ask Job Code – Set a system prompt Never (default) or On dial-in for the host to
enter a job code (number sequence to help host identify a conference in History &
Recordings).
● Chat – Send messages during online meetings using Chat. On (default) enables
hosts and participants to chat. Off disables it.
Broadcaster
Broadcaster is a feature that allows you to to upload then play previously recorded
high-definition audio, video and screen sharing conferences or show documents and files
during a live meeting. Click Broadcaster at the top of your Meeting Wall to view and upload
files that can be broadcasted.
Previously recorded audio, video and screen sharing sessions or any documents or files are
displayed in the Broadcaster. You will also find many of the same Recording Options that
are available on the History & Recordings tab.
To begin broadcasting:
1. Start your conference call or online meeting.
2. Locate the file you want to broadcast.
3. Click Broadcast in the Broadcaster tab and the broadcast will begin. If you are only
holding a conference call, the audio portion of the file plays over the phone. If you are
holding an online meeting, and the recording includes a video and screen sharing
session, the audio portion plays over the phone and video and screen sharing is
displayed on the screen.
Note: An online meeting is not required to broadcast recorded video and/or screen sharing
sessions or documents and files. To broadcast without an online meeting, click Broadcast
and all participants hear or view whatever you are broadcasting. While broadcasting is in
progress, you can use controls to manage (i.e., advance, zoom, etc.) the documents and
files.
Account Management
After logging in to your StartMeeting account, you are taken to the Account Info page. From
here, you can edit your conference credentials and account options.
Account Information
The following credentials can be edited:
● Access code – Generate a new access code at any time. The number is randomly
created.
● Host PIN – Customize your 4-digit PIN to make it easier to remember. Note: The
host PIN must be numbers only and a maximum of seven characters.
● Online meeting ID – Choose your online meeting ID. Note: The online meeting ID
cannot contain special characters or spaces or exceed 32 characters.
● Email – Update your email address at any time. This address receives all
notifications and Call Detail Reports from StartMeeting.
● Password – Edit the password to log in to your account.
Additional Features
View features of your StartMeeting account on the Account Info page. Additional features
are available for purchase.
Toll-free Audio
This feature provides U.S.-based callers a toll-free dial-in number. The account holder is
responsible for the low toll-free calling rates per caller per minute.
Once you have purchased toll-free audio, this will become the default dial-in number. To
begin conferencing, U.S. participants call the toll-free dial-in number to connect, then enter
the access code followed by pound or hash (#).
Custom Hold Music
Upload the hold music of your choice for callers to listen to while they wait. To change the
hold music from the default, scroll down to the Custom Hold Music block and click the radio
button for Custom Hold Music. Click Upload and choose an audio file from your computer.
Click Play to hear the file you uploaded.
Note: The service supports .mp3 and .wav file formats.
Custom Greeting
Upload or record a custom greeting that will play when callers join. To change the greeting,
scroll down to the Custom Greeting block and click the radio button for Custom Greeting.
Click Upload and choose an audio file from your computer. Click Play to hear the file you
uploaded.
If you want to make a greeting, click Record and allow StartMeeting to use your
microphone. Begin speaking and click Stop when done. Then click Play to hear it and
Cancel to re-record or Save to keep it.
Note: The service supports .mp3 and .wav file formats.
One Number
This feature allows participants to connect without access codes. The host receive a text
notification when the first participant calls in. The host is recognized when dialing in from a
registered mobile number.
Once you have purchased One Number, enter the host phone number and turn on text
notifications. To begin conferencing, U.S. callers dial One Number to instantly connect. The
host can connect by clicking from the text that is sent when the first participant joins the call.
To view more about the notification service, visit our One Number Support page or view our
Terms of Service.
Note: International users can find a local in-country dial-in number and access code listed in
the invitation.
Technical Support
If you have any questions or need technical assistance, go to www.startmeeting.com/support
553-1680.
