PayPal Australia Pty Ltd - Combined Financial Services Guide and Product Disclosure Statement
This Version: 18-4
20.2 We may confirm information when you use our services. This may include when
you open a PayPal account, as part of a periodic account review process, and/or when
your PayPal account balance reaches a certain level of funds.
How does this impact you?
20.3 We may be required to collect and confirm information about your identity. In
doing this, we may ask you to provide documentation and information.
20.4 To enable us to confirm your identify, we may disclose personal information such
as your name, date of birth and address to a credit reporting agency (CRA) or identity
verification service to obtain an assessment of whether that personal information
matches information held by the CRA or identity verification service. The CRA or identity
verification service may use personal information about you and other individuals in
their files to report to us on that assessment. If we are unable to confirm your identity
using information held by a CRA or identity verification service we may do so using an
alternative method acceptable to us.
20.5 While your identity is being confirmed, or if we are unable to confirm your identity,
we may be unable to provide some or all of our services to you in accordance with our
obligations under AML laws. This may mean one or more of the following:
• You cannot send or withdraw funds from your account;
• You cannot receive funds into your account;
• Access to your account and the funds in it is limited for an extensive period or
indefinitely;
• Funds in your account are returned to the sender; and
• Funds are subject to the applicable laws regarding unclaimed monies.
21. Verifying your payment method and transaction limits
Maximum amount per transaction
21.1 To help protect the integrity of our payment system, limit the risk of money
laundering and terrorism financing and to prevent fraud, most customers are subject to
a limit on the amount they can send or receive in a single transaction. This limit may be
raised or lowered at our sole discretion to address transaction risks or if you provide
additional documentation.