4.4 Device Non-Return Fee (Like Mobile Device) – If you are supplied a defective Like
Mobile Device pursuant to a Swap and you are sent a second Like Mobile Device
as a substitute, you must return the first Like Mobile Device to Samsung within
14 days of its receipt, using the reply-paid envelope. If you do not, you will be
charged a Device Non-Return Fee. You will be advised of the amount of the
Device Non-Return Fee when we agree to issue a second Like Mobile Device.
You authorise Samsung to charge your Credit Card for the Device Non-Return
Fee.
4.5 Incorrect Device – If the Device you return pursuant to a Swap does not
correspond to the Registered Device (model & IMEI), then you must return the
correct Registered Device (at your own cost) within 7 days of receipt of a notice
from Samsung to do so. If you fail to do so, Samsung will charge you a Device
Non-Return Fee. The notice from Samsung will specify the amount of the
applicable Device Non-Return Fee. You authorise Samsung to charge your Credit
Card for the Device Non-Return Fee. You may request Samsung to return the
incorrect Device to you at your cost.
4.6 Inoperable Device – If you return a Registered Device as part of a Swap and it is:
4.6.1 disabled or locked (including IMEI blocked) and Samsung is not able to
remedy this; and/or
4.6.2 has missing, customised or non-original parts,
(either, an Inoperable Device), your Swap Request will be cancelled. If a Like
Mobile Device has already been dispatched to you, Samsung will take reasonable
steps to contact you and request that you, within 14 days:
4.6.3 unlock or enable the Inoperable Device or take other steps to make the
Inoperable Device operable; or
4.6.4 return the Like Mobile Device.
4.7 If you do not comply with either clause 4.6.3 or 4.6.4 (as the case may be),
Samsung will charge you an Inoperable Device Fee. You authorise Samsung to
charge your Credit Card for the Inoperable Device Fee. Samsung will return the
Inoperable Device to you and charge you for the delivery fees. You authorise
Samsung to charge your Credit Card for the delivery fees.
4.8 Modified Devices – If the Device you return pursuant to a Swap has been subject
to Modification, then Samsung will:
4.8.1 reject the Swap Request at the time the Registered Device is received
and your Swap Request will be considered cancelled. Samsung will refund
the Swap Fee by the original method of payment;
4.8.2 upon your request, return the Registered Device to you at your cost. You
authorise Samsung to charge your Credit Card for the delivery fees.
4.9 GST – All fees set out in this clause 4 and throughout these Terms are inclusive of
GST. In the event of a change to the rate of GST, Samsung reserves its right to
adjust the Fees and prices accordingly.
5. SWAP REQUEST
5.1 You may file up to two Swap Requests in the 24-month period from the Start
Date (Limit).
5.2 You may make a Swap Request by using the Samsung Care+ Portal.