4. My school is not on the list. What do I do?
To ensure that you are not missing your school in the list, type out the full name of your school.
If your school is not on the list, then you are not eligible for student verification on our website
at this point in time. You may wish to submit a request through the school request form.
Online verification is only available for tertiary institutions, i.e. post-secondary colleges,
universities. Non-tertiary institutions such as secondary schools and boarding schools will not
be verifiable through our online portal.
If you are unable to be verified through our website, you can still purchase student fares via
your local Singapore Airlines office if you have the necessary documentary proof of your
student status.
5. What proof of enrolment do I need to provide for student verification?
You can provide up to three school-issued documents that clearly show the following details:
• Your first name
• Your last name
• Name of your educational institution
• A date that shows you are enrolled for the current term, or an issue date that’s
no older than 3 months.
Examples of some acceptable documents include student ID card, offer letter, enrolment letter,
tuition receipt, or transcript. Do redact any sensitive information on the documents before
uploading them.
6. Why can’t I upload my supporting documents for student verification?
If you are having trouble uploading, please make sure that the total file size of all your
documents is less than 10MB, and you have attached a maximum of 3 documents.
7. How will I be notified of my verification status?
An email notification will be sent to you when your student status is successfully verified. You
may also receive notification emails requesting you to upload supporting documents for further
verification. It may take up to 48 hours to receive this email notification. During this time,
please refrain from re-verifying yourself as this may result in verification errors.
8. I have just uploaded my supporting documents for student verification. When
will I hear back with results of my request?
Documents are reviewed in the order received. You will be contacted via email within the next
48 hours with additional details regarding your verification request.
9. Why did my student verification fail?
Verification may have failed because the document submitted does not meet our requirements.
Do ensure that your document was issued less than three months ago, clearly states your first
name, last name, name of your educational institution—and matches what you’ve entered in
the student verification form.
If the uploaded document meets the requirements above but you are unable to get verified,
please contact SheerID Help Centre.