037397 (07-01-2021) An independent licensee of the Blue Cross Blue Shield Association
Discrimination is Against the Law
Premera Blue Cross (Premera) complies with applicable Federal and Washington state civil rights laws and does not discriminate on the
basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation. Premera does not exclude people or treat
them differently because of race, color, national origin, age, disability, sex, gender identity, or sexual orientation. Premera provides free
aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written
information in other formats (large print, audio, accessible electronic formats, other formats). Premera provides free language services to
people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these
services, contact the Civil Rights Coordinator. If you believe that Premera has failed to provide these services or discriminated in another
way on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation, you can file a grievance with:
Civil Rights Coordinator ─ Complaints and Appeals, PO Box 91102, Seattle, WA 98111, Toll free: 855-332-4535, Fax: 425-918-5592,
TTY: 711, Email AppealsDepartmentInquiries@Premera.com. You can file a grievance in person or by mail, fax, or email. If you need help
filing a grievance, the Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department
of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence
Ave SW, Room 509F, HHH Building, Washington, D.C. 20201, 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at
http://www.hhs.gov/ocr/office/file/index.html. You can also file a civil rights complaint with the Washington State Office of the Insurance
Commissioner, electronically through the Office of the Insurance Commissioner Complaint Portal available at
https://www.insurance.wa.gov/file-complaint-or-check-your-complaint-status, or by phone at 800-562-6900, 360-586-0241 (TDD).
Complaint forms are available at https://fortress.wa.gov/oic/onlineservices/cc/pub/complaintinformation.aspx.
Language Assistance
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 800-722-1471 (TTY: 711).
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電
800-722-1471
(
TTY
:
711
)。
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800-722-1471 (TTY: 711).
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.
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번으로 전화해 주십시오.
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УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки.
Телефонуйте за номером 800-722-1471 (телетайп: 711).
,
800-722-1471 (TTY: 711)
注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。
800-722-1471
(
TTY:711
)まで、お電話にてご連絡ください。
ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል ወደ ሚከተለው ቁጥር ይደውሉ
800-722-1471
(መስማት ለተሳናቸው:
711
).
XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 800-722-1471 (TTY: 711).
1471
722
800
711
800-722-1471
(TTY:
711
)
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 800-722-1471 (TTY: 711).
:
, ,
, .
800-722-1471 (TTY: 711)
.
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 800-722-1471 (TTY: 711).
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 800-722-1471 (ATS : 711).
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 800-722-1471 (TTY: 711).
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 800-722-1471 (TTY: 711).
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 800-722-1471 (TTY: 711).
هجوت
1471 (TTY: 711)-722-800