Customer Satisfaction
Your complete satisfaction with
your Honda automobile is our
main goal. All personnel at Honda
automobile dealerships are thor-
oughly trained to provide the best
service for your car. If you are not
satisfied with any maintenance or
repair work done by the dealer-
ship, follow these three steps:
Step 1 - Talk over your concerns
with the dealership's
management, such as the Service
Manager or General Manager. In
most cases, a satisfactory
solution is found at this step.
Step 2 - We recognize that, on
some occasions, a customer will
not be totally satisfied with a
dealer's decision or actions in
Step 1. If this is the case, you
should call or write the Honda
Customer Relations Zone Office.
The address and telephone
number are on the inside front
Introduction
cover. Please provide the
following information:
Year, model, and Vehicle
Identification Number of your
car, and its current mileage.
The name of the dealer who
sold you the car.
The name of the dealer who
services your car.
Date, mileage, and reason for
each visit to a Honda
dealership.
Any non-Honda dealership
repair service for the
problem(s).
Your daytime and evening
telephone numbers.
The staff of the Customer
Relations Zone Office is
interested in working with you
and the dealership to find a
satisfactory solution.
Step 3
- If you disagree with the
decision reached by the staff of
the Honda Customer Relations
Zone Office, you may request to
have your case reviewed in an
independent forum run by the
Council of Better Business
Bureaus (BBB). This program is
called "BBB AUTO LINE." You
may file a claim at any time by
calling the Better Business
Bureau, toll-free, at 1-800-955-5100.
Your call will be automatically
directed to the BBB in your area.
You may also write to:
BBB AUTO LINE
Council of Better Business
Bureaus
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1804
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Customer Satisfaction
BBB AUTO LINE'S purpose is to
resolve disputes between
vehicle manufacturers and their
customers. BBB AUTO LINE'S
decision makers are impartial
third parties who will listen to
both the customer and the
manufacturer and decide what
can be done to resolve the
disagreement.
The BBB AUTO LINE'S decision is
not binding on you unless you
agree to accept it. If you accept
the decision, Honda will abide
by it. Generally, disputes
submitted to BBB AUTO LINE are
resolved within 40 days (47 days
if you have not first contacted
Honda about your complaint).
Honda offers you the opportunity
to mediate and arbitrate a
disagreement through BBB AUTO
LINE because we want you to feel
that you have been treated fairly.
Eligibility is limited by your
vehicle's age, mileage, and other
factors. In order to file a claim,
you need to provide your name
and address, the Vehicle
Identification Number of your car,
and a brief statement outlining
the disagreement. Initially, BBB
may try to resolve the
disagreement through mediation.
If this is not successful, your
complaint will be reviewed by an
impartial, volunteer arbitrator.
You may present the facts of your
case to the arbitrator at an
informal meeting.
We encourage you to use this
program before, or instead of,
going to court. It is informal, free
of charge to you, and generally
resolves problems much faster
than the court system. Lawyers
are usually not involved in the
resolution of claims through the
BBB, although you may obtain
one at your own expense if you
choose.
If you want to go to court, we do
not require you to first file a claim
with BBB AUTO LINE. Please note
that laws in some states may
require that you file a claim with
BBB AUTO LINE before you can
proceed to a state-operated
dispute resolution process or the
court system. If you do not
accept the decision of BBB AUTO
LINE, you can still go to court.
Introduction
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Customer Satisfaction
Lemon Laws
Many states have enacted what
are commonly referred to as
"Lemon Laws." Although the
details of these laws vary from
state to state, their main
purpose is to assure you certain
rights if you have problems with
your new car. In general terms,
these laws usually say that if
your car has a problem that
cannot be repaired in several
attempts, or has a series of
problems that keep it out of
service for an extended period,
you may qualify for relief under
the lemon law in your state.
Some states require you to
notify the manufacturer about
the problem(s), and some states
give the manufacturer, or its
representative, a chance to
correct the problem(s). A state
may require you to submit your
complaint to a dispute
resolution program, such as BBB
AUTO LINE, before proceeding to
other forums.
Lemon Laws have many
provisions. If you feel your new
Honda qualifies for consideration
under the lemon law in your
area, we suggest you check the
laws in your state.
We want you to be satisfied with
your Honda automobile. If you
have any questions, please
contact your Honda dealer or
the Customer Relations Zone
Office.
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Some Repairs May Be Covered Beyond the Limited Warranty
Honda may cover, under a
special adjustment program,
some or all of the cost to repair
a problem that is not covered by
your car's limited warranties.
If your car develops a problem
you feel should be repaired by
Honda at no cost, discuss it with
your dealer.
If you are not satisfied with your
Honda dealer's decision, call or
write the Honda Customer
Relations Zone Office (the
address and telephone number
are on the inside front cover).
Please provide this information
about your car: year, model,
Vehicle Identification Number
(VIN), mileage, maintenance
history, a detailed explanation of
the problem, and why you think
Honda should be responsible for
the repair. Your request will be
investigated, and you will be
informed of Honda's decision.
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A Quick Reference to Warranty Coverages
This is a brief summary of the warranties covering your 1995 Honda. Please refer to the listed page for a full
description of each warranty's coverage and limitations.
Coverage On Your New Car
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A Quick Reference to Warranty Coverages
New Car Limited Warranty ........................................................ 13
Every new Honda is covered, except for tires, for 3 years or 36,000 miles. The tires are
warranted separately.
Federal Emissions Warranties ...................................................... 14
The Emissions-related Defects and Performance Warranties cover the components that
make up your Honda's emissions control systems for a minimum of 3 years or 36,000 miles.
California Emissions Warranties ................................................... 21
The Emissions Control Systems Defects and Performance Warranties cover the emissions
components of California-registered Hondas for a minimum of 3 years or 50,000 miles.
Original Equipment Battery Limited Warranty ...................................... 30
The original battery in your new Honda is fully covered for the first 2 years. For the next
year you receive a credit toward the purchase of a new battery.
Tires ............................................................................. 31
The original tires are warranted by their manufacturer. Your Honda dealer will be glad to
assist you in contacting a local representative of the tire's manufacturer, if needed.
Seat Belt Limited Warranty ........................................................ 32
Seat belts that fail to function properly are covered for the useful life of the car.
Rust Perforation Limited Warranty ................................................. 33
Honda will repair or replace any body panel on your car that rusts from the inside out. This
coverage extends for 5 years with no mileage limit.
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A Quick Reference to Warranty Coverages
Coverage of Accessories and Replacement Items
Accessory Limited Warranty ....................................................... 34
All accessories are covered up to 3 years or 36,000 miles, depending on time of installation.
Replacement Parts Limited Warranty ............................................... 36
Genuine Honda parts, when installed by your Honda dealer, are covered for 1 year or
12,000 miles. Parts purchased from, but not installed by, a Honda dealer are covered for 1
year.
Replacement Battery Limited Warranty ............................................. 37
A replacement battery purchased from your Honda dealer is fully covered for the first year,
with the coverage prorated for the remaining 2 years.
Replacement Muffler Lifetime Limited Warranty .................................... 38
A replacement muffler purchased from your Honda dealer is covered for as long as you
own the car. Installation is included if the covered muffler was originally installed by your
Honda dealer.
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