DMSS App - User's Manual

User’s Manual

DMSS App

User’s Manual

V1.

3.0

Foreword

General

This manual introduces the functions and operations of DMSS App (hereinafter referred to as "the

App").

Software Version

V1.90.000.

Safety Instructions

The following categorized signal words with defined meaning might appear in the manual.

Signal Words Meaning

DANGER

Indicates a high potential hazard which, if not avoided, will result in

death or serious injury.

WARNING

Indicates a medium or low potential hazard which, if not avoided,

could result in slight or moderate injury.

CAUTION

Indicates a potential risk which, if not avoided, could result in

property damage, data loss, lower performance, or unpredictable

result.

TIPS

Provides methods to help you solve a problem or save you time.

NOTE

Provides additional information as the emphasis and supplement to

the text.

Revision History

Version Revision Content Release Time

V1.3.0

Added illumination settings function.

Upgraded "5 Video Call".

Added function of entrusting device in batches.

Added account upgrading function.

Upgraded "2.3.11.1 Sharing Devices".

Added IPC external alarm in "10.1 Subscribing Alarm Messages".

April 2021

V1.2.0

Updated "1 Overview", "2.3.10 Sharing and Entrusting Devices",

"3 Live View", "5 Video Call", "7 Access", "8 Alarm Control", ,"10.2

Viewing Messages", "11

System Configuration and Account

Management".

Updated images.

Deleted cloud storage, and FAQ.

January 2021

V1.1.0

Reorganized manual structure.

Updated and optimized descriptions for all chapters.

Updated images.

January 2020

V1.0.0 First release. July 2019

Privacy Protection Notice

As the device user or data controller, you might collect personal data of others such as face,

fingerprints, car plate number, email address, phone number, GPS and so on. You need to be in

compliance with the local privacy protection laws and regulations to protect the legitimate rights

and interests of other people by implementing measures include but not limited to: providing clear

and visible identification to inform data subject the existence of surveillance area and providing

related contact.

About the Manual

 The manual is for reference only. If there is inconsistency between the manual and the actual

product, the actual product shall prevail.

 We are not liable for any loss caused by the operations that do not comply with the manual.

 The manual would be updated according to the latest laws and regulations of related regions.

For detailed information, see the paper manual, CD-ROM, QR code or our official website. If

there is inconsistency between paper manual and the electronic version, the electronic version

shall prevail.

 All the designs and software are subject to change without prior written notice. The product

updates might cause some differences between the actual product and the manual. Please

contact the customer service for the latest program and supplementary documentation.

 There still might be deviation in technical data, functions and operations description, or errors

in print. If there is any doubt or dispute, please refer to our final explanation.

 Upgrade the reader software or try other mainstream reader software if the manual (in PDF

format) cannot be opened.

 All trademarks, registered trademarks and the company names in the manual are the properties

III

of their respective owners.

 Please visit our website, contact the supplier or customer service if there is any problem

occurred when using the device.

 If there is any uncertainty or controversy, please refer to our final explanation.

Table of Contents

Foreword ............................................................................................................................................................ I

1 Overview ........................................................................................................................................................ 1

Introduction ................................................................................................................................................................................. 1

Applicable Smartphone .......................................................................................................................................................... 1

2 Basic Operations ............................................................................................................................................ 2

Login ............................................................................................................................................................................................... 2

2.1.1 Logging in to the App ................................................................................................................................................. 2

2.1.2 Upgrading Account ...................................................................................................................................................... 4

Adding Devices ........................................................................................................................................................................... 4

2.2.1 Adding Uninitialized Devices ................................................................................................................................... 4

2.2.2 Adding Initialized Devices ......................................................................................................................................... 6

Managing Devices ..................................................................................................................................................................... 8

2.3.1 Device Configuration .................................................................................................................................................. 8

2.3.2 Alarm Subscription ....................................................................................................................................................... 9

2.3.3 Device Channel .............................................................................................................................................................. 9

2.3.4 Stream Setting ............................................................................................................................................................... 9

2.3.5 Illumination Settings ................................................................................................................................................... 9

2.3.6 Remote Configuration .............................................................................................................................................. 11

2.3.7 Alarm Output ............................................................................................................................................................... 21

2.3.8 Storage Manager......................................................................................................................................................... 22

2.3.9 Time Zone ...................................................................................................................................................................... 22

2.3.10 Custom Audio and Video Encryption................................................................................................................ 23

2.3.11 Device Sharing .......................................................................................................................................................... 23

2.3.12 Cloud Update ............................................................................................................................................................. 27

2.3.13 Other Parameters ..................................................................................................................................................... 27

2.3.14 Creating Device Card .............................................................................................................................................. 28

2.3.15 Deleting Device ......................................................................................................................................................... 28

3 Live View ...................................................................................................................................................... 30

4 Video Playback ............................................................................................................................................ 34

5 Video Call ..................................................................................................................................................... 37

6 Favorites ....................................................................................................................................................... 40

7 Access ........................................................................................................................................................... 41

8 Alarm Control .............................................................................................................................................. 44

Configuring Alarm Devices .................................................................................................................................................. 44

Arming and Disarming ........................................................................................................................................................... 52

8.2.2 Manual Arming and Disarming ............................................................................................................................. 52

8.2.3 Scheduled Arming and Disarming ....................................................................................................................... 54

9 File ................................................................................................................................................................ 55

10 Message ..................................................................................................................................................... 57

Subscribing Alarm Messages ............................................................................................................................................ 57

Viewing Messages ................................................................................................................................................................. 59

Marking Alarm Messages ................................................................................................................................................... 61

Deleting Alarm Messages ................................................................................................................................................... 61

11 System Configuration and Account Management .................................................................................. 62

Cybersecurity Recommendations ............................................................................................. 64

1 Overview

Introduction

DMSS App is a mobile monitoring software that is designed for professional security surveillance. It

has functions such as live view, video playback, alarm notification push, and alarm control. Various

devices can be added and used with cellular data or Wi-Fi, such as cameras, video recorders, video

intercoms, doorbells, access control devices, and alarm devices.

Applicable Smartphone

 Android 9.0 or later.

 iOS 5.0 or later.

2 Basic Operations

You can do the operations such as live view, video playback, remote configuration, push notifications,

video talk, and more.

You can use the App after logging in or use it without logging in, and the functions and types of

added devices (divided as account devices and local devices) might vary. For example, cloud storage

and cloud upgrade are available only after login. This manual takes operations after login as an

example.

Interfaces might vary with different added devices.

Account Device

Account devices have following features:

 Added after login.

 Have "From ***" below the device name.

Account device

 Bound to the account, cannot be used after logout, and cannot be added by other accounts, but

can be shared with other users.

Local Devices

Local devices have following features:

 Added without login, or added after login but does not have "From ***" below the device name.

 Can only be used on the current mobile phone, cannot be shared, but can be added on multiple

mobile phones.

2.1.1 Logging in to the App

Search for DMSS in Google play or Apple store, download, and then install the App.

On your mobile phone, tap .

Select your region, and then tap Done.

You can change your region in Me > Change Region.

Read User Service Agreement and Privacy Policy.

Tap Sign up, enter email address and password, select I have read and agree to, and then

tap Get verification code.

Support Thailand phone number registration.

Enter verification code and then tap Log in.

Tap Home.

Home

Table 2-1 Home interface descriptions

No. Function Description

1 Display mode

Tap to switch between displaying devices in list mode or picture

mode.

2 Search

Tap to search devices or channels with keywords.

3 Add devices

Tap to add devices.

4 Function modules Display the main function modules. Tap and drag the icon to change

No. Function Description

its place.

5 Devices

Display the added devices.

Tap a thumbnail under the device name to play a single channel. If a

device has several channels, slide thumbnails

to the left to view

more.

Tap to play all channels under this device.

Tap to view device details and top the device or move down.

6 Navigation bar

Three tabs: Home, Message, and Me.

2.1.2 Upgrading Account

When the system prompts a note on the Home interface for account upgrading after you logging in

to the App, you need to upgrade the account; otherwise you cannot enjoy all functions.

After upgrading the account, the original device sharing link will become invalid. If you want to enjoy

this service again, establish the sharing again.

Click To Upgrade to go to the upgrading interface.

Click Upgrade on the upgrading interface.

Enter the password to start upgrading.

Adding Devices

Before operating on the App, you need to add devices such as cameras, video recorders, video

intercoms, alarm devices, and access control devices.

Before adding devices, make sure that the device is connected to power and network.

 Wi-Fi connection: Connect the device to the same Wi-Fi as the mobile phone.

 Wired connection: Connect the device to the same network as the mobile phone.

 AP configuration: Turn on device hotspot, and connect the mobile phone to the hotspot.

2.2.1 Adding Uninitialized Devices

You need to initialize the device for the first-time use or after it is reset.

 Uninitialized devices can only be added through scanning device QR code, or manually entering

device SN.

 The on-screen instructions might vary depending on the device that you add, and might differ

from the actual interface.

2.2.1.1 Adding through Wi-Fi

You can add uninitialized wireless camera through Wi-Fi.

On the Home interface, tap , and then select SN/Scan.

Scan device QR code, or manually enter device SN, and then the system will identify the

device type automatically.

If the device type cannot be identified by the system, you need to select the device type.

Follow on-screen instructions to connect the device, and then tap Next.

Enter the Wi-Fi password connected by the mobile phone, and then tap Next.

Tap at the upper-right corner to switch network configuration by Wi-Fi, wire, or AP.

Enter Wi-Fi password

Set device username, device password, enter email address as needed, and then tap OK.

On the Cloud Update Configuration interface, read Cloud Access and Auto-check items,

select them as needed, and then tap OK. The device is initialized.

The Cloud Update Configuration only displays when you add uninitialized devices.

Enter device name, and then save settings.

Configure time zone as needed, and then tap Completed.

Time zone configuration is available on account devices.

2.2.1.2 Adding through Wired Network

You can add uninitialized wired camera through wired network.

Connect the Ethernet cables to the appropriate sockets.

Go through step 1 to step 2 in "2.2.1.1 Adding through Wi-Fi ".

Tap at the upper-right corner and select Switch to wired network configuration to

connect to the wired network.

Follow on-screen instructions to initialize and add the device. For details, see step 5 to step 8

in "2.2.1.1 Adding through Wi-Fi ".

2.2.1.3 Adding through AP Configuration

You can add uninitialized wireless device through AP configuration. This section takes a wireless

alarm hub as an example.

Go through step 1 to step 2 in "2.2.1.1 Adding through Wi-Fi ".

Flip the DIP switch of the hub from STA to AP to configure AP.

The indicator flashes blue.

Search for the hub hotspot, tap Join to connect to the hub hotspot.

Set device username, device password, enter email address as needed, and then tap OK.

Go through step 5 to step 6 in "2.2.1.1 Adding through Wi-Fi " to complete initialization.

Search for nearby Wi-Fi available, and then enter Wi-Fi password.

Turn off AP on the hub, and then wait for network configuration.

Follow on-screen instructions to add the device. For details, see step 7 to step 8 in "2.2.1.1

Adding through Wi-Fi ".

2.2.2 Adding Initialized Devices

You can add initialized devices through scanning device QR code, manually enter device SN, entering

IP/domain, or searching online devices. This section takes adding an initialized wireless camera as an

example.

2.2.2.1 Adding by SN/QR Code

You can add device by scanning device QR code or manually entering device SN.

On the Home interface, tap , and then select SN/Scan.

Scan device QR code, or manually enter device SN, and then the system will identify the

device type automatically.

If the device type cannot be automatically identified by the system, you need to select the

device type.

Enter device name, device password, and save settings.

Add initialized device (SN/scan)

2.2.2.2 Adding by IP/Domain

You can add devices by entering IP of the device or specific domain. This section takes entering

device IP as an example.

On the Home interface, tap , and then select IP/Domain.

Select the device type.

Enter information as needed, and then save settings.

Add initialized device (IP/domain)

2.2.2.3 Adding by Search

You can search online devices and add them.

On the Home interface, tap , and then select Search online.

Select device SN

Tap the device SN as needed.

Select the device type.

Add initialized device (search online)

Enter information as needed, and then save settings.

Managing Devices

You can configure devices, subscribe alarm messages, configure devices remotely, set video streams,

configure alarm output, and more.

Configurations of different devices might vary, and the actual interface shall prevail.

2.3.1 Device Configuration

You can view device information such as adding mode and SN, modify device information such as

device name, device password, and username.

On the Home interface, tap , and then tap Device Details.

You can also tap the device or channel, and then tap on the interface to go to device

management interface.

Tap Device Configuration, and then you can view and modify device information.

Tap Save.

2.3.2 Alarm Subscription

You need to subscribe alarm messages, and then the alarm notification can be pushed to App when

an alarm is triggered. For details, see "10.1 Subscribing Alarm Messages."

2.3.3 Device Channel

If a device has more than one channel (such as a network video recorder), you can view the names of

those channels under the device.

2.3.4 Stream Setting

Select video streams from Sub or Main for live view or video playback.

2.3.5 Illumination Settings

Set illumination mode for the devices that support illuminator.

On the Home interface, tap , and then tap Device Details.

Tap Illumination Settings.

Illumination settings

Set the illumination mode.

 Smart illumination: When smart illumination is enabled, the system will switch the

illuminators according to the actual condition. When the ambient light reaches the

threshold of IR illuminator, the IR illuminator is enabled. The white light is enabled

when an alarm (such as motion detection or human detection) is triggered, disabled

when the target is out of the surveillance area; the IR illuminator is enabled according

to the ambient light. It is set to Automatic by default, and the illuminator delay is 60 s.

 IR Mode:

 Enable: Enable the IR illuminator, and the white light is disabled.

 Automatic: The system enables the IR illuminator according to the ambient

lighting condition.

 Close: Disable the IR illuminator.

 White Light:

 Enable: Enable the white light, and the IR illuminator is disabled.

 Automatic: The system enables the white light according to the ambient lighting

condition. Set the sensitivity to Middle, and the upper limit of brightness is 100.

 Close: Disable the white light.

2.3.6 Remote Configuration

You can remotely configure the device including video detection, alarm setting, camera setting,

storage management, and image adjustment.

2.3.6.1 Video Detection

In case of detection of moving object within defined conditions and shielded video image, the

system performs alarm linkage actions.

Motion Detection

Alarm linkage action is performed when a moving object appears on the image and its moving

speed reaches the preset sensitivity.

On the Home interface, tap , and then tap Device Details.

Tap Remote Configuration > Video Detection > Motion Detection.

Select the device channel that you want to configure.

Enable Advanced Configuration to configure other parameters.

Advanced configuration (motion detection)

Table 2-2 Advanced configuration (motion detection)

Function Description

Arm/Disarm Period

Set arming periods, and the alarm can only be triggered when it occurs

during the defined period.

Tap , select the date, and then set the start time and end time of the

period (up to 6 periods can be set each date). See Figure 2-10.

Tap Copy, select other days as needed, and then the defined arming period

will apply to the selected days.

Anti-dither

Set anti-dither period from 0 s to 600 s. Only one motion detection event is

recorded during the period.

Sensitivity

Set sensitivity value from 0 to 100. It is more easier to trigger the alarm with

higher sensitivity.

Region Setting

Set motion detection region. The whole video image is the effective area

for motion detection by default. See Figure 2-11.

Tap to set motion detection region.

Tap to clear the zone you have set.

Tap , and then pinch or stretch out with fingers to zoom out or zoom in

the image.

Record

Enable Record, and then the system records automatically when an alarm

is triggered.

Delay The alarm record keeps for the defined time after the alarm is ended.

Alarm Output

Enable Alarm Output, and then the connected alarm output device will be

linked when the alarm is triggered.

Delay The alarm keeps output for the defined time after the alarm is ended.

Snapshot

Enable Snapshot, and then the system automatically

captures pictures

when the alarm is triggered.

Arm/Disarm period

Region setting

Tap Save.

Video Mask

Alarm is triggered when the monitoring image is shielded and the output video is in single color.

On the Home interface, tap , and then tap Device Details.

Tap Remote Configuration > Video Detection > Video Mask.

Select the device channel that you want to configure.

Enable Advanced Configuration to configure other parameters. For details, see Table 2-2.

Tap Save.

Advanced configuration (video mask)

2.3.6.2 Alarm Setting

When the alarm is triggered, alarm action is linked such as recording, snapshot, and alarm output.

Alarm types (mainly for network video recorders) include local alarm, network alarm, IPC external

alarm, IPC offline alarm, and PIR alarm.

Table 2-3 Alarm setting

Alarm Type Description

Local Alarm

Connect the alarm device to the alarm input port of the added device. When

the alarm is triggered, alarm linkage action performs.

Network Alarm

Alarm linkage action performs when alarm signal is transmitted to the device

through network.

IPC External Alarm

Connect the IPC to the alarm input device. When the alarm is triggered,

alarm linkage action performs.

IPC Offline Alarm

Alarm linkage action performs when the added device and IPC are

disconnected.

PIR Alarm

The alarm is triggered when an object is detected by a PIR-based motion

detector.

This section takes setting local alarm as an example.

On the Home interface, tap , and then tap Device Details.

Tap Remote Configuration > Alarm Setting > Local Alarm.

Select the device channel that you want to configure.

Enable Advanced Configuration to configure other parameters. For details, see Table 2-2.

Tap Save.

Advance configuration (local alarm)

2.3.6.3 Camera Settings

You can set video stream parameters such as encoding mode, resolution, frame rate, bit rate type,

and bitrate.

On the Home interface, tap , and then tap Device Details.

Tap Remote Configuration > Camera Setting > Video Stream.

Select the device channel you want to configure.

(Optional) Set channel name.

We recommend setting a channel name that is easy to be recognized. You can set according

to device installation place.

Select main stream or sub stream.

Video stream (main)

Table 2-4 Video stream parameters

Function Description

Main/Sub

Main stream: Large bit stream, small compression image, and high resolution,

but also requires large bandwidth.

Sub stream: Smaller bit steam, smoother video, and requires smaller bandwidth.

Used to replace main stream when the bandwidth is insufficient.

Encode Mode

MJPEG: The image requires high bit rate to ensure clarity. It is recommended to

set the Bitrate value to the biggest for a better image.

H.264: Main Profile encode mode.

H.264H: High Profile encode mode; use smaller bandwidth than H.264 with the

same image quality.

Video

This parameter can be set only when you select sub stream. Enable Video, and

then the video stream type is sub stream.

Audio Set the audio stream type as main stream or sub stream.

Function Description

Resolution

Set video stream resolution. The higher the resolution is, the better the video

quality, but the bigger the bandwidth will be.

Resolutions supported by the device might vary, and the actual interface shall

prevail.

Frame rate

Set frame rate from 1 to 25. The higher the frame rate is, the more vivid and

fluent the video, but the bigger the bandwidth will be.

Bitrate Type

CBR (Constant Bit Rate): The bit rate changes little and keeps c

lose to the

defined bit rate value. When the scene is complicated, the image might not be

clear; when the scene is simple, the bandwidth might be wasted.

VBR (Variable Bit Rate): The bit rate changes along with monitoring scene, so as

to make image clear u

nder complicated scene and the bandwidth is small

under simple scene.

Quality

This parameter can be configured only when the Bitrate Type is set as VBR. The

better the quality is, the larger the bandwidth will be.

Bitrate Set video bitrate. The higher the bitrate is, the faster the data is transmitted.

Tap Save.

2.3.6.4 Storage Manager

Configure the device recording period and recording type.

On the Home interface, tap , and then tap Device Details.

Tap Remote Configuration > Storage Manager > Schedule.

Select the device channel you want to configure.

Different recording types have different colors.

 Green: Normal video recordings.

 Orange: Record when motion detection alarm is triggered.

 Red: Alarm recording. Record when alarm is triggered.

Schedule

Tap , select the date, and then set the start time and end time of the period (up to 6

periods can be set for each day).

Tap Copy, select other days as needed, and then the set arming period will apply to the

selected days.

Set recording

Tap Save.

2.3.6.5 Image Adjustment

Adjust live video image such as focus, zoom, brightness, contrast, and image quality.

On the Home interface, tap , and then tap Device Details.

Tap Remote Configuration > Image Adjustment.

Select the device channel you want to configure, and then the system goes to live interface.

Operate on the app.

Image adjustment

Table 2-5 Function icon descriptions

Function Description

Focus/Zoom

Tap , and then you can:

Tap to zoom out or zoom in the image.

Tap to adjust focus to make the image clearer

Tap + or – on the image to adjust focus or zoom effect.

Rotate/Flip

Tap to rotate or flip the image.

: Flip horizontally.

: Flip vertically.

: Rotate 90° anticlockwise.

: Rotate 90° clockwise.

Function

Description

: Rotate 180°.

Image effect

Tap to adjust image effect.

: Brightness.

: Contrast.

: Hue.

: Saturation.

: Restore to default.

Video quality

Tap to adjust live video quality.

: Real-time mode.

: Fluent mode.

: Auto mode.

2.3.7 Alarm Output

You can set alarm output mode as close, manual, or automatic. When the added device has

connected to alarm output device, and Alarm Output is enabled in Video Detection or Alarm

Setting, you need to set alarm output mode to make alarm linkage actions work.

On the Home interface, tap , and then tap Device Details.

Tap Alarm Output.

Set alarm output mode.

 Automatic: Alarm is triggered only when the alarm event occurs.

 Manual: Alarm is always on.

 Close: Alarm is disabled.

Alarm output

2.3.8 Storage Manager

You can view storage capacity of the SD card or HDD, and format the SD card or HDD.

On the Home interface, tap , and then tap Device Details.

Tap Storage Manager.

Hardware

(Optional) Tap Format to format the SD card or HDD.

2.3.9 Time Zone

When your region has Daylight Saving Time (DST), you can select the time zone and set DST.

The function is available on account devices.

On the Home interface, tap , and then tap Device Details.

Tap Time Zone.

Select the time zone that the device is at.

(Optional) Enable DST, and then set start time and end time of the DST.

Time zone

2.3.10 Custom Audio and Video Encryption

After enabling Custom Audio and Video Encryption, you need to enter password for live view and

playback (cloud videos included).

The function is available on account devices.

On the Home interface, tap , and then tap Device Details.

Tap Custom Audio and Video Encryption.

Enable the function and set password.

2.3.11 Device Sharing

You can share devices with up to 6 DMSS users and entrust them to one enterprise.

The function is available on account devices.

2.3.11.1 Sharing Devices

On the Home interface, tap , and then tap Device Details.

Tap Device Sharing.

Tap > Sharing to User, enter DMSS account to share the device to users, and then

select permissions as needed. All permissions are selected by default.

 For devices that do not support entrusting service, Tap to enter DMSS account

and select permissions as needed.

 You can decide whether to select Playback, Alarm Push Notification, or Device

Control as needed. Live View is selected by default, and you cannot cancel the

selection.

Device sharing

Click OK to share the device.

2.3.11.2 Entrusting Devices

2.3.11.2.1 Entrusting Device One by One

On the Home interface, tap , and then tap Device Details.

Tap Device Sharing.

Tap > Entrust to Company, and then scan the corresponding QR code of the installer,

or tap on the upper-right corner of the interface to upload QR code.

Entrust to company (1)

Enter the enterprise information (logo, name, contact information and address), entrusting

period, and then select company viewing permissions.

Click OK.

2.3.11.2.2 Entrusting Device in Batches

On the Home interface, tap to display devices in list mode.

Tap , select devices (up to 20), and then tap Batch Entrust.

Batch entrust (1)

Select the devices to be entrusted, and then click Scan Entrusting QR Code.

Batch entrust (2)

Scan the corresponding QR code of the installer to or tap on the upper-right corner of

the interface to upload QR code.

Batch entrust (3)

Enter the enterprise information (logo, name, contact information and address), entrusting

period, and then select company viewing permissions.

Click Submit.

2.3.12 Cloud Update

You can view the current device version and upgrade the device when a new version is discovered by

the system.

The function is available on account devices.

On the Home interface, tap , and then tap Device Details.

Tap Cloud Update, and then follow on-screen instructions to upgrade the device.

2.3.13 Other Parameters

You can view the information of the connected solar power system, such as its electricity generation

power, status of the solar power panel, the battery, the load, and the controller.

On the Home interface, tap , and then tap Device Details.

Tap Other Parameters.

Tap the solar power system you want to view.

Tap Real-time or Analysis to view real-time or history data of the solar power system.

Solar power system

2.3.14 Creating Device Card

You can quickly add devices by scanning the device card.

On the Home interface, tap to display devices in list mode.

Tap , select devices (up to 10), and then tap Create Device Card.

You cannot create device card for account devices.

Create device card

(Optional) Enter the password, and then tap OK.

You need to enter the password when you import devices by scanning the device card.

Save the QR code of the device card to your album.

2.3.15 Deleting Device

You can delete added devices as needed.

On the Home interface, tap , and then tap Device Details.

Tap Delete.

3 Live View

You can view the monitoring channels and do the operations such as taking snapshots, recording

videos, and adding channels to favorites.

On the Home interface, tap .

Play a channel or multiple channels.

 Play a channel: Tap in the window, and then select a channel in the device list to

be played.

 Play multiple channels: Tap , select channels in the device list as needed.

When displayed channels exceed the maximum number of displaying window you set,

swipe left or right to view other live videos.

Operate on the live videos.

Live view of a single channel

Table 3-1 Live view function icons

Function Description

Device details

Tap to go to the device details interface, and then you can configure

your device. For details, see "2.3 Managing Devices."

You can also tap of a device on the Home to view its details.

Play/Pause

Tap to pause playing and tap to play.

Video stream

Tap to swich between SD and HD video quality.

Mute/Unmute

Tap to mute the video. Tap to unmute.

Window split

Tap to change window split modes. You can display in 1, 4, 9, or 16

windows.

Landscape

Tap to change image orientation to landscape.

Recording

playback

Tap to go to video playback interface and today’s recording will be

automatically played if it exists.

Snapshot

Select a video, and then tap to take snapshot.

 You can configure the capture mode in Me > Setting. For more details,

see "12 System Configuration and Account Management."

 Snapshots are saved in the File. You can also tap the captured image at

the lower-left corner on Live interface to go to File. For more details, see

"10 File."

Video recording

Select a video, and then tap to start recording. Tap the icon again to

stop recording.

Recorded videos are saved in the File. You can also tap the video at the

lower-left corner on Live interface to go to File. For more details, see "10 File."

Voice chat

Select a video, and then tap to enable two-way voice call if the function

is supported.

Tap and hold the icon till the Voice Call interface is displayed. Tap the device

to which the channel belongs to enable device talk if the function is

supported.

If a device has many channels, tap on Live interface is talking to the

played channel, and device talk means directly talking to the device.

Memory

play/Close videos

Memory play: Tap (a tick in the center) to play the channels that have

been played last time.

Close videos: Tap (a cross in the center) to close all the played videos.

Function

Description

PTZ control

Select a video, tap , and then tap to control PTZ.

Tap to zoom in or zoom out the image.

Tap to adjust the brightness of the video.

Tap , select the preset point, and then tap to turn the PTZ to the

monitoring target.

Use to control PTZ directions: Left, right, up, down, upper-left,

upper-right, lower-left, and lower-right are supported.

You can also use gestures to control PTZ.

 Swipe on the screen to control the PTZ direction.

 Pinch or stretch out with fingers on the screen to zoom out or zoom in.

 Only one window is displayed during PTZ control.

 PTZ function is available on select models.

Fisheye

Select a video, tap , and then tap to enable fisheye. Swipe on the

screen to adjust the display effect of video image.

The function is is available on select models.

Wiper

Select a video, tap , tap , and then the wiper control interface is

displayed.

Tap Single, the wiper works one time, and then stop.

Tap Enable, then configure time interval, the wiper works after each time

interval.

Tap Stop, the wiper stops working.

The function is available on select models.

Spotlight/Buzzer

Tap , and then select to enable white light; select to enable

buzzer.

The function is available on select models.

Change video

place

Tap and hold a video, and then you can move it to the target window.

Enlarge window Double tap the window to enlarge it. Double tap again to restore.

Help

If the video is not properly played, tap Help in the window to solve the

problem.

Delete video

Tap and hold a video till the trash bin appears at the top of the interface.

Drag the video to the trash bin, and then release.

Click to select the date to view the corresponding video as needed.

4 Video Playback

You can search and play back videos according to time, video type, and channels.

Before playing back videos, you need to set alarm rules and record plan of the channel.

On Home interface, tap .

Tap or to select a channel or multiple channels.

Video playback

Tap to change date and record type. The date with a blue dot

means it has videos.

Playback conditions

Record types are as follows.

 All (grey): Play all types of records by default.

 Regular (green): Normal recordings.

 Alarm (red): Record when alarm is triggered, such as audio alarm and local alarm.

 Motion Detection (orange): Record when motion detection alarm is triggered.

 Smart Recording (yellow): Record when smart event alarm is triggered such as face

detection and recognition, IVS, video metadata, and more.

Table 4-1 Video playback function icons

Function Description

Play back videos

Select a video, and then you can:

: Pause playing; : Continue playing

: Play slowly; : Play fast; : Play by frame

: Mute the video; : Unmute the video.

: Changes image

orientation

to landscape.

Function Description

Clip

Select a video, and then tap to clip the video. Drag time bar, tap to

set a start point, and then tap to set a stop point.

Snapshot

See "Table 3-1 Live view function icons."

Video recording

Fisheye

Time bar

The color block indicates recorded videos with different types. Grey means all

videos; green means regular videos; red means alarm videos; orange means

motion detection videos; yellow means smart videos.

Drag the time bar to view the record of any time frame. Pinch or stretch out to

zoom the bar.

5 Video Call

You can view the live video of the added video intercoms, realize video call between the device and

App, lock/unlock the door, and more.

On the Home interface, tap .

Tap or to select a channel.

Door

Table 5-1 Video call function icons

Function Description

Video stream

Tap to swich between SD and HD video quality.

Mute/Unmute

Tap / to mute/unmute the video.

Favorites

Tap to create a favorites group and add the selected channel to the

Favorites or to the existing favorites group. See "9 Favorites."

Landscape

Tap to change image

orientation

to landscape.

Recording

playback

Tap to go to video playback interface and today’s recording will be

automatically played if it exists.

Function Description

Snapshot

Tap to take snapshot during video call.

Answer/End

the call

App answers the call from VTO: Tap to answer the call; tap to decline

or hang up the call.

Enable Alarm Subscription of the VTO, and then you can answer the call on

App when VTO is calling.

Recording

Tap to start recording during video call.

Unlock

Tap to unlock the door.

VTO that has two locks can be added to the App. Tap , and then select

or to unlock the door.

View the call history of VTO between app.

Tap Message at the bottom of the interface.

Message

Tap a VTO as needed, and then you can view the call history (such as time, duration), and play back

the recorded video.

Message

6 Favorites

You can save channels to Favorites so as to find them and go to live view quickly when needed.

On the Home interface, tap .

Tap , select one or multiple channels from the same device type, and then tap Next.

Enter favorites name to create the favorites.

Favorites created

 Tap to play channels in this favorites group simultaneously.

 Tap to view details of the channels, delete channels, or rename the favorites.

 Tap to delete the favorites.

7 Access

You can view door status, unlock records, remotely unlock the door, watch live video of the access

control device, and more.

On the Home interface, tap .

Access control device

Table 7-1 Function icon description

Function Description

Switch device

Tap to select another access control device.

Device details

Tap to go to device details interface, and then you can view device

configuration, and view unlock records within 7 days.

You can also tap of the access control device on the Home interface, and

then tap Device Details.

Function Description

Door status

: The door is locked.

: The door is unlocked.

Unlock

Tap Unlock to unlock the door.

Unlock records

Display person name, ID, unlocking time, and unlocking methods.

: Remotely unlock the door on App.

: Unlock by card.

: Unlock by fingerprint.

: Unlock by password.

: Unlock by key.

: Unlock by face.

: Duress unlock.

: Unlock methods combination.

: Unlock by group combination.

: Failed to unlock the door.

Tap More at the bottom of the interface to view unlock records within 7 days.

Live view

Tap Live View to go to live view of the device. See Figure 7-2.

Tap for snapshot.

Tap to switch between SD and HD video quality.

Tap to mute the video; tap unmute the video.

Tap to unlock the door.

Tap to record videos.

Access (live)

8 Alarm Control

You can manage the added alarm hub and its accessories such as switching arming mode, and

configuring accessories.

On the Home interface, tap .

Configuring Alarm Devices

Configuring the Alarm Hub

You can view and modify device configuration.

 Tap Device Details > Hub Setting to configure the hub.

Configure the hub parameters

Configure the alarm hub

Parameter Description

Global Arming/Disarming If enabled, arm or disarm all areas with one tap.

Schedule Arming/Disarming

Arm or disarm the areas by the schedule.

●

Area: Select the area in which the hub operates.

●

Command setting: Select an armed mode as needed by

tapping

Home Arm

Out Arm

, or

Disarm

●

Time: Select the time period in which the hub operates.

●

Repeat: Copy the arming or disarming schedule.

Ringtone Setting

The ringtone when entering or exiting arming and disarming

mode.

Phone Number Management

●

Add and manage the phone number.

●

You can be notified of all events (alarm, fault, operation)

through push notifications, SMS messages and calls (if

activated).

Test Mode

Tap

Start

to check the status of the detectors connecting to the

hub in different areas, and then tap

Stop

to complete detection.

Heartbeat

Configuring the hub-

detector ping interval. The settings

determine how frequently the hub communicates with devices

and how quickly the loss of connection is detected.

●

Detector Ping Interval

: The frequency of connected

detectors operated by the hub is configured in the range of

12 s to 300 s (60 s by default).

The shorter the detector ping interval, the shorter the life

span of the battery.

●

Number of undelivered packets to determine connection

failure

: A counter of undelivered packets is configured in the

range of 3 to 60. (3 packets by default).

The smaller the number, the more frequently the device

offline status is detected and reported.

Anti-tampering Speaker Alert with a siren if the lid of accessories and hub is open.

System Integrity Check

●

The function is off by default.

●

If enabled, the hub checks the status of all detectors before

arming. If problems are detected, warnings will be displayed.

 Tap Device Details > Hub Status to view hub parameters.

Table 8-1 Hub parameter description

Parameter Description

GSM Signal Strength

The signal strength of the mobile network for the active SIM card.

●

: Ultra low.

●

: Low.

●

: Moderate.

●

: High.

●

: No.

Wi-Fi Signal Strength

Internet connection status of the hub via Wi-Fi. For greater reliability,

we recommend installing the hub in places with the signal strength

of 2-3 bars.

●

: Ultra low.

●

: Low.

●

: Moderate.

●

: High.

●

: No.

Storage Battery

Show remaining electricity of the battery.

●

: Fully charged.

●

: Sufficient electricity.

●

: Moderate electricity.

●

: Insufficient electricity.

●

: Charging.

Anti-tampering

The tamper mode of the detector, which reacts to the detachment of

a damage of the body.

Main Power Status Show main power status.

GSM Connection Status

Internet connection status of the hub via SIM card.

●

: Connected.

●

: Disconnected.

WI-FI Connection Status

Internet connection status of the hub via WI-FI.

●

: Connected.

●

: Disconnected.

Network Cable

Connection Status

Internet connection status of the hub via Ethernet.

●

: Connected.

●

: Disconnected.

Parameter Description

SIM Card Status

Connection status of the SIM card.

●

: SIM card 1 is active.

●

: SIM card 2 is active.

●

: No SIM card.

Program Version The program version of the hub.

Configuring Alarm Detectors

View and modify settings of the detectors. This section takes wireless door detector as an example.

 Tap to configure door detector.

Configure the door detector

Table 8-2 Configure the door detector

Parameter Description

Device Configuration

●

View device name, type, SN and device model.

●

Edit device name, and then tap

Save

to save

configuration.

Area Select the area to which the door detector is assigned.

Parameter Description

24 H protection Zone

The zone in which the door detector enters into armed

state. If enabled, alarm will be triggered when event is

detected.

Home Mode Arming mode at home.

Delay Mode Under Home Mode Enter into delay arming mode at home.

Delay Time

●

The period of time that you can leave through or

enter the protection zone without alarm.

●

Select from 0 s to 120 s.

The arming mode will be ineffective after the delay

time.

External Detector Access Connect the wired peripheral with alarm cable.

Alarm-speaker Linkage

When an alarm is triggered, the selected device

channel will alert with siren.

Alarm-video Linkage

When an alarm is triggered, the live video of the

selected device channel will be displayed on the DMSS

app.

Video Channel

After selecting video channel, the linked video channel

will store alarm recordings.

Signal Strength Detection

Check the current signal strength.

Install the detector in an area with great signal

strength.

Detector Test

Tap

Start Detection

to check the status of the

detector.

Transit Power

●

The higher the transmission power, the farther the

transmission and the higher power consuming.

●

Select from high, low, and automatic.

Cloud Update Update online.

 Tap the alarm detector under an alarm hub to view the settings of alarm detector.

Parameters

Table 8-3 Parameter description

Parameters Value

Temperature

The temperature of the environment. The temperature is measured

on processor and changes gradually.

Signal Strength

The signal strength between the hub and the door detector. For

details, see Figure 8-1.

Battery Level The battery level of the detector. For details, see Figure 8-1.

Anti-tampering Status

The tamper mode of the detector, which reacts to the detachment of

a damage of the body.

Online Status Online and offline status of the detector. For details, see Figure 8-1.

Entrance Delay Time

The period of time that you can leave through or enter the protection

Parameters Value

Exit Delay Time

zone without alarm.

●

Entrance delay time: If entrance delay time is configured for the

delayed zone, when you enter an armed delayed zone, the zone

alarm will not be triggered until the end of entry delay.

●

Exit Delay Time: If exit delay time is configured for the delayed

zone, after you arm the zone on the indoor unit, you can exit the

zone without triggering alarm until the end of exit delay.

Door Status

Open or close status of the door.

●

Open: .

●

Close: .

24 H Protection Zone

Status

If enabled, the door detector will enter into armed state for 24 hours.

●

Enable: .

●

Disable: .

Program Version The program version of the door detector.

Arming and Disarming

After the accessory is added to arming mode, an alarm will be trigged only in armed status. It

supports two types of arming and disarming modes: Manual, and scheduled arming and disarming.

Alarm hub

8.2.2 Manual Arming and Disarming

You can manually arm and disarm a single area or all the areas.

Arming and Disarming a Single Area

Step 1 Go to

Hub

interface.

Step 2 Tap , and then select from

Home

Away

Disarm

, and

Disable

in the white box, to

switch arming modes.

Figure 4-20 Switch arming mode

Arming and Disarming All the Areas

Step 1 On the

Hub

interface, tap , and then tap

Hub Setting

Step 2 Enable

Global Arming and Disarming

Step 3 Go back to the

Hub

interface, and then select from

Home

Away

, and

Disarm

at upper of

the box.

Figure 4-21 Select mode

8.2.3 Scheduled Arming and Disarming

You can arm and disarm the selected areas by schedule.

Step 1 On the

Hub

interface, tap , and then tap

Hub Setting

Step 2 Enable

Schedule Arming and Disarming

9 File

You can view, manage, share, and export the recorded videos and snapshots in File.

On the Home interface, tap .

Operate on the interface.

 To share files, tap , select one or multiple files, and then tap .

 To save files on your album, tap .

 To delete files, tap .

Files

Tap a video or a snapshot to view details, and for detailed function icon descriptions on

video playback interface, see Table 4-1.

Recorded videos

Related Operations

 : Pause playing; : Continue playing

 : Change video speed, speed up or slow down video.

 : Play by frame.

 : Mute the video; : Unmute the video.

 : Changes image orientation to landscape.

10 Message

Alarm messages generated by added devices can be pushed to the App. You can view recorded

videos, live video, and picture playback of alarm events.

You need to set alarm rules and enable alarm function of the device or channel.

Subscribing Alarm Messages

You need to subscribe alarm messages, and then the alarm notification can be pushed to the App

when the alarm is triggered. Here take local devices as an example.

On the Home interface, tap , and then tap Device Details.

Tap Notification, enable the alarm subscription, and then set the period.

Tap Others to display more alarm types.

Enable alarm subscription

Set alarm types as needed. Multiple alarm types can be selected simultaneously.

Table 10-1 Configure alarm subscription

Name Description

Prompt type

Live: Live video is pushed when the alarm is triggered.

Video: The recorded alarm video will be pushed when the alarm is triggered.

You need to install storage device and configure video plan of the device

first.

Alarm type

Select alarm types and its specific alarm event, and then alarm notification will be

pushed when the alarm events happened.

AI analysis: The alarm is triggered when the defined rules are broken such as

Tripwire, Intrusion, Abandoned Object, and Scene Changing.

Stereo Vision: Defined behaviors will be detected and alarmed such as Fall

Detection, People Approaching, and People Stay.

Thermal Alarm: The alarm is triggered when there is abnormal temperature

change in the image such as Fire Alarm, Temperature Contrast Alarm, Hot

Spot Alarm, and Smoking Alarm.

Thermal imaging alarm is supported by thermal cameras.

Motion Detection: The alarm is triggered when there is abnormal moving object

in the image.

Cam Masking: The alarm is triggered when the camera is covered abnormally.

Defocus: The alarm is triggered when the camera cannot focus on the target or

has softened or blurred image.

Face Alarm: The alarm is triggered when human faces are detected in the image

and alarm is triggered under defined conditions including face detection and

face recognition.

Audio Alarm

: Sound in the video is detected and alarm is triggered under

conditions such as abnormal audio output and intensity change.

HDD Alarm: The alarm is triggered when no disk, low space or disk error occur.

Voltage Test: The alarm is triggered when the device voltage is too low or too

high.

Network Alarm Type: Notification is pushed when network alarm, and IPC offline

alarm occur.

Sensor Alarm: The alarm is triggered when there is alarm information from the

connected sensors such as IPC External Alarm, and Accessory Alarm.

Battery Alarm: The alarm is triggered with low battery or low solar energy.

License Plate Recognition: The alarm is triggered when detecting a blocklist

vehicle.

IPC External Alarm: When a device connecting to an IPC, such as NVR, is added

to the App, notification will be pushed when an alarm is generated on the IPC.

Save settings.

For account devices, you can also arm and disarm the zone.

Viewing Messages

Tap Message at the bottom of the interface.

Message

Table 10-2 Message description

Function Description

Personal message

Display messages such as sharing devices,

and deleting devices.

Personal, exception

and system

messages can only be viewed

after login.

Exception message

Display messages such as exception type,

occurrence and resoluton time, and rating of

the service.

System message

Display messages such as system

maintenance and declaration.

Function Description

Alarm message

Display messages when alarm events happened.

Tap at the upper-right corner to filter alarm message sources from cameras,

video intercoms, alarm devices, all devices, and more.

On the Message interface, tap an alarm event to view its alarm messages.

Tap to stop the alarm sound from detectors.

Alarm messages

The message with red point is unprocessed.

Tap the alarm message as needed, and then the message is displayed as the prompt type

you set. For detailed function icon descriptions, see Table 3-1 and Table 4-1.

(Optional) Click Live view to go to the live view interface.

Display the alarm message

Marking Alarm Messages

Tap Message at the bottom of the interface.

Tap an alarm event to view its alarm messages.

Tap , select one or multiple messages with red dot, and then tap Mark as read to mark

the selected messages as read.

Deleting Alarm Messages

Tap Message at the bottom of the interface.

Tap an alarm event to view its alarm messages.

Tap , select one or multiple messages, and then tap Delete.

11 System Configuration and Account

Management

On Me interface, you can manage account information and configure system parameters.

Table 11-1 Me

Name Description

Account management

Tap to go to the Account Management interface. You can

change the account password, delete account, export account

information, and log out.

Setting

PTZ speed: Select the speed for PTZ camera from 1 to 8. The

higher the value is, the faster the PTZ moves.

The function is available on cameras supporting PTZ.

Name

Description

Capture mode: Set quantity of manual snapshot for a single

time.

NR setting:

The higher the NR level is, the better the noise

reduction will be.

Hard decoding: Enable Hard Decoding, and then the

performance of video stream is improved.

Pushed video delay: Set delay of pushed recordings. Total

pushed video duration=

10 s before recording started +

recording duration + delay time you set.

Default page: Select page interface as needed.

Password protection: Enable Password Protection

, set

password, and then you need to enter password every time you

General

Auto Play When Not in a Wi-Fi Network: Enable Auto Play When

Not in a Wi-Fi Network, and then videos can be automatically

played with other network such as cellular data.

Notification and Period: Enable Notification

and set push

period, and then notifications can only be pushed within the

defined period. Period setting is only supported by account

devices.

Appearance Mode: Select from dark mode and light mode.

Picture-in-Picture: Enable Picture-in-Picture mode,

and then

live video can be viewed on the small floating windows

simultaneously.

Clear Cache: Clear browsing data.

Tool Manager

Test Wi-Fi status and notification pushing status of VTO, and

reset device password.

Region Reselect your region.

Help and Feedback

View brief function introduction of each module.

Tap to search specific functions with keywords.

About View information about the App

Cybersecurity Recommendations

Cybersecurity is more than just a buzzword: it’s something that pertains to every device that is

connected to the internet. IP video surveillance is not immune to cyber risks, but taking basic steps

toward protecting and strengthening networks and networked appliances will make them less

susceptible to attacks. Below are some tips and recommendations on how to create a more secured

security system.

Mandatory actions to be taken for basic device network security:

1. Use Strong Passwords

Please refer to the following suggestions to set passwords:

 The length should not be less than 8 characters;

 Include at least two types of characters; character types include upper and lower case

letters, numbers and symbols;

 Do not contain the account name or the account name in reverse order;

 Do not use continuous characters, such as 123, abc, etc.;

 Do not use overlapped characters, such as 111, aaa, etc.;

2. Update Firmware and Client Software in Time

 According to the standard procedure in Tech-industry, we recommend to keep your device

(such as NVR, DVR, IP camera, etc.) firmware up-to-date to ensure the system is equipped

with the latest security patches and fixes. When the device is connected to the public

network, it is recommended to enable the “auto-check for updates” function to obtain

timely information of firmware updates released by the manufacturer.

 We suggest that you download and use the latest version of client software.

"Nice to have" recommendations to improve your device network security:

1. Physical Protection

We suggest that you perform physical protection to device, especially storage devices. For

example, place the device in a special computer room and cabinet, and implement well-done

access control permission and key management to prevent unauthorized personnel from

carrying out physical contacts such as damaging hardware, unauthorized connection of

removable device (such as USB flash disk, serial port), etc.

2. Change Passwords Regularly

We suggest that you change passwords regularly to reduce the risk of being guessed or cracked.

3. Set and Update Passwords Reset Information Timely

The device supports password reset function. Please set up related information for password

reset in time, including the end user’s mailbox and password protection questions. If the

information changes, please modify it in time. When setting password protection questions, it is

suggested not to use those that can be easily guessed.

4. Enable Account Lock

The account lock feature is enabled by default, and we recommend you to keep it on to

guarantee the account security. If an attacker attempts to log in with the wrong password

several times, the corresponding account and the source IP address will be locked.

5. Change Default HTTP and Other Service Ports

We suggest you to change default HTTP and other service ports into any set of numbers

between 1024~65535, reducing the risk of outsiders being able to guess which ports you are

using.

6. Enable HTTPS

We suggest you to enable HTTPS, so that you visit Web service through a secure communication

channel.

7. MAC Address Binding

We recommend you to bind the IP and MAC address of the gateway to the device, thus reducing

the risk of ARP spoofing.

8. Assign Accounts and Privileges Reasonably

According to business and management requirements, reasonably add users and assign a

minimum set of permissions to them.

9. Disable Unnecessary Services and Choose Secure Modes

If not needed, it is recommended to turn off some services such as SNMP, SMTP, UPnP, etc., to

reduce risks.

If necessary, it is highly recommended that you use safe modes, including but not limited to the

following services:

 SNMP: Choose SNMP v3, and set up strong encryption passwords and authentication

passwords.

 SMTP: Choose TLS to access mailbox server.

 FTP: Choose SFTP, and set up strong passwords.

 AP hotspot: Choose WPA2-PSK encryption mode, and set up strong passwords.

10. Audio and Video Encrypted Transmission

If your audio and video data contents are very important or sensitive, we recommend that you

use encrypted transmission function, to reduce the risk of audio and video data being stolen

during transmission.

Reminder: encrypted transmission will cause some loss in transmission efficiency.

11. Secure Auditing

 Check online users: we suggest that you check online users regularly to see if the device is

logged in without authorization.

 Check device log: By viewing the logs, you can know the IP addresses that were used to log

in to your devices and their key operations.

12. Network Log

Due to the limited storage capacity of the device, the stored log is limited. If you need to save

the log for a long time, it is recommended that you enable the network log function to ensure

that the critical logs are synchronized to the network log server for tracing.

13. Construct a Safe Network Environment

In order to better ensure the safety of device and reduce potential cyber risks, we recommend:

 Disable the port mapping function of the router to avoid direct access to the intranet

devices from external network.

 The network should be partitioned and isolated according to the actual network needs. If

there are no communication requirements between two sub networks, it is suggested to

use VLAN, network GAP and other technologies to partition the network, so as to achieve

the network isolation effect.

 Establish the 802.1x access authentication system to reduce the risk of unauthorized access

to private networks.

 Enable IP/MAC address filtering function to limit the range of hosts allowed to access the

device.