1
CONFIDENTIAL & RESTRICTED
COVID-19: Latest Airline policy and information updates
June 22, 2020
Airline list updated July 2021
We have compiled links to airline sites that have published specific information and updated policies related to
COVID-19.
Please note this list is not exhaustive and is provided to assist our customers at this time of disruption.
Information is subject to change without notice at the discretion of airlines. Given the rapidly evolving nature
of the COVID-19 situation and the airlines’ response to it, Amadeus cannot guarantee the accuracy of the
information in these sites and cannot accept any liability for any errors or omissions.
For more information on how to manage ticket exchanges, refunds and other activities effectively please visit
the Amadeus Service Hub: https://servicehub.amadeus.com/
Airline name
Airline
Code
Airline link (public site)
Advanced Air
Charters
AN
https://info.advancedairlines.com/en-
us/covid-19-advanced-air
Aegean Airlines
A3
https://en.about.aegeanair.com/travel-
agents/helpdesk/
Aer Lingus
EI
https://www.aerlingus.com/support/flight-
disruption-information/
Aeroflot Russian
Airlines
SU
https://www.aeroflot.ru/es-en/news/61706
Aerolineas
Argentinas
AR
https://www.aerolineas.com.ar/en-
us/promociones/detalle/313_important-
information-coronavirusaeromexico
Aerolíneas
Estelar
ES
https://www.flyestelar.com/
Aeromar
VW
https://www.aeromar.mx/es/informacion-
pasajero%2FCOVID-19
Aeromexico
AM
https://aeromexico.com/en-
us/notifications-for-passengers
Africa World
Airlines
AW
https://www.flyafricaworld.com/media-
center/covid-19-alert/
2
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Air Algerie
AH
https://airalgerie.dz/mesures-preventives-
coronavirus/
Air Antilles
Express
3S
https://airantilles.com/posts/view/48
Air Arabia Maroc
3O
https://www.airarabia.com/es/node/6334
Air Astana
KC
https://airastana.com/global/en-
US/Information/Important-
Notices/coronavirus-update
Air Botswana
BP
https://www.airbotswana.co.bw/suspensio
n-scheduled-operations-27-march-31-may-
2020
Air Burkina
2J
http://www.air-burkina.com/
Air Cairo
SM
https://www.flyaircairo.com/
Air Caledonie
TY
https://eu.aircalin.com/en/breaking-news-
covid-19
Air Canada
AC
https://www.aircanada.com/ca/en/ado/drs
/agents.html
https://www.aircanada.com/us/en/aco/ho
me/book/travel-news-and-
updates/2020/covid-19.html
Air Caraibes
TX
https://en.aircaraibes.com/en/situation-
health-coronavirus
Air Chathams
3C
https://www.airchathams.co.nz/travel-
info/coronavirus
Air China
CA
https://www.airchina.us/US/GB/promotion
/Adjustment
https://www.airchina.co.uk/GB/GB/promoti
on/refundguide?p
Air Corsica
XK
https://www.aircorsica.com/
Air Cote d'ivoire
HF
https://www.aircotedivoire.com/flash-info/
3
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Air Dolomiti
EN
https://www.airdolomiti.it/informazioni-voli
Air Europa
UX
https://www.aireuropa.com/es/en/aea/co
municados.html
Air Excursions
(Alaska
Seaplanes)
X4
https://www.flyalaskaseaplanes.com/
Air France
AF
https://www.airfrance.es/ES/en/common/p
age_flottante/hp/news-air-traffic-air-
france.htm
Air Greenland
GL
https://www.airgreenland.com/travel-
info/before-travel/covid-19
Air Iceland
Connect
NY
https://www.airicelandconnect.com/inform
ation/travel-guide/air-iceland-connect-
reaction-to-the-covid-19-virus
Air India
AI
http://www.airindia.in/COVID-19-
UPDATED.htm
Air India
AI
http://www.airindia.in/COVID-19-
UPDATED.htm
Air Inuit
3H
https://www.airinuit.com/
Air Madagascar
MD
https://www.airmadagascar.com/sites/defa
ult/files/Press%20release%20Air%20Madag
ascar_Covid-
19_Flights%20suspension_VA.pdf
Air Mauritius
MK
https://www.airmauritius.com/docs/default
-source/airmauritius_news/news-release-
10-march-2020-air-mauritius-offering-
more-flexible-booking-
options.pdf?sfvrsn=37a58891_2
Air Moldova
9U
https://www.airmoldova.md/news-records-
ro/air-moldova-suspenda-toate-zborurile-
operate-incepind-cu-17-martie-2020/
Air Namibia
SW
http://www.airnamibia.com/covid-19/
Air New Zealand
NZ
https://www.airnewzealand.com/covid19
4
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Air Niugini
PX
http://www.airniugini.com.pg/about-
us/news/
Air North
4N
https://www.flyairnorth.com/TravelInfo/Tra
velAdvisories.aspx
Air Peace
P4
https://www.flyairpeace.com/travel-
updates.php
Air Saint-Pierre
PJ
http://airsaintpierre.com/en/air-saint-
pierre-statement-covid-19/
Air Senegal
HC
https://flyairsenegal.com/category/commu
nique-de-presse/
Air Serbia
JU
https://www.airserbia.com/en/information/
flights/travel-information-coronavirus
Air Seychelles
HM
https://www.airseychelles.com/en/announ
cements/CovidHMFlightCancellations
Air Tahiti
VT
https://www.airtahiti.com/
Air Tahiti Nui
TN
https://www.airtahitinui.com/us-en/covid-
19-ticketing-and-travel-update-air-tahiti-
nui-0
Air Tanzania
TC
https://www.airtanzania.co.tz/covid19-
updates
Air Transat
TS
https://www.airtransat.com/en-US/travel-
information-en-us/coronavirus
https://www.airtransat.com/en-US/Travel-
Information-en-US/Notice-to-Travellers
Air Vanuatu
NF
https://www.airvanuatu.com/travel-
info/travel-alerts/novel-coronavirus-air-
vanuatu-commercial-policy
airBaltic
BT
https://www.airbaltic.com/en/travel-
updates
Airnorth
TL
https://airnorth.wixsite.com/edms/coronavi
rusupdate
Alaska Airlines
AS
https://www.alaskaair.com/content/advisor
ies/travel-advisories
5
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Albastar
AP
https://www.albastar.es/en/press-
releases/coronavirus-open-and-
operational-airport-infrastructures-update-
to-08-03-2020/
Albawings
2B
https://www.albawings.com/en
Alitalia
AZ
https://www.alitalia.com/en_en/fly-
alitalia/news-and-activities/news/info-
flights.html
Alitalia CityLiner
CT
https://www.alitalia.com/en_en/fly-
alitalia/news-and-activities/news/info-
flights.html
All Nippon
Airways
NH
https://www.ana.co.jp/en/jp/topics/notice2
00123/
Alliance Air (Air
India Regional)
9I
http://www.airindia.in/COVID-19-
UPDATED.htm
Alsie Express
6I
https://alsieexpress.dk/en/flystatus/
Amaszonas
Z8
https://www.amaszonas.com/en-
us/coronavirus-information-covid-19
Amaszonas
Uruguay
Z7
https://www.amaszonas.com/en-
us/coronavirus-information-covid-19
Amelia
International
NL
https://flyamelia.com/en/flight-news/
American
Airlines
AA
http://news.aa.com/coronavirus/
https://www.aa.com/i18n/travel-info/no-
change-fee-terms-and-conditions.jsp
APG Airlines
GP
https://www.apg-
airlines.com/covid?lang=en_US
APG DS
A1
https://www.apg-
airlines.com/covid?lang=en_US
Arik Air
W3
https://www.arikair.com/
6
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Asiana Airlines
OZ
https://flyasiana.com/C/US/EN/customer/n
otice/detail?id=CM202002030001195030
Atlantic Airways
RC
https://www.atlanticairways.com/en/travel
-info/information-regarding-covid-19
Aurigny Air
Services
GR
https://www.aurigny.com/disruption/coron
avirus/
Austrian Airlines
OS
https://www.austrian.com/Info/Flightinfor
mation/Travel%20Alerts.aspx?sc_lang=en&
cc=FR
https://www.austrianairlines.ag/Press/Press
Releases/Press/2020/03/020.aspx?sc_lang
%20=en&mode=%7b30999B4B-42D0-45A6-
B671-FE5E3CB68ED8%7d
Avia Traffic
Company
YK
https://www.aero.kg/info
Avianca
AV
https://www.avianca.com/us/en/about-
us/news-center/avianca-news/protection-
measures-for-passengers-covid19/
Avianca Costa
Rica
LR
https://www.avianca.com/us/en/about-
us/news-center/avianca-news/protection-
measures-for-passengers-covid19/
Avianca Ecuador
(Aerogal)
2K
https://www.avianca.com/us/en/about-
us/news-center/avianca-news/protection-
measures-for-passengers-covid19/
Azerbaijan
Airlines
J2
https://www.azal.az/en/article/544
Azores Airlines
S4
https://www.azoresairlines.pt/en/covid-19
Badr Airlines
J4
https://badrairlines.com/en/index.php
7
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Bahamasair
UP
https://www.bahamasair.com/
Bamboo Airways
QH
https://www.bambooairways.com/vn-
en/company/press-and-
news/announcement-on-covid-19-
pandemic/
Bangkok Airways
PG
https://www.bangkokairlines.org/news
https://www.bangkokair.com/eng/press-
release/view/passengers-who-wish-to-
rebooking-rerouting-and-refunding-of-the-
current-outbreak-of-COVID-19
Belavia
Belarussian
Airlines
B2
https://en.belavia.by/news/4129765/
Binter Canarias
NT
https://agencias.bintercanarias.com/articul
o/6361
Blue Air
0B
https://www.blueairweb.com/en/gb/faq-
covid-19/
Blue Panorama
Airlines
BV
https://www.blue-panorama.com/main
Boliviana de
Aviacion
OB
https://www.boa.bo/BoAWebSite/Home/N
otice
Boutique Air
4B
https://www.boutiqueair.com/
Braathens
Regional
(Golden Air)
DC
https://www.flygbra.se/corona
Braathens
Regional Airline
TF
https://www.flygbra.se/corona
British Airways
BA
https://www.britishairways.com/en-
gb/flights-and-holidays/flights/book-with-
confidence
8
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Brussels Airlines
SN
https://www.brusselsairlines.com/en-
uk/misc/AlertMessageDetail.aspx
Bulgaria Air
FB
https://www.air.bg/en/customer-
support/general-information
Calima Aviacion
3C
https://www.airchathams.co.nz/travel-
info/coronavirus
Calm Air
MO
https://www.calmair.com/before-you-
fly/travel-alerts
Cambodia
Angkor Air
K6
https://www.cambodiaangkorair.com/en/pl
an-book/press-release/refund-procedure-
response-to-corona-virus/
Cameroon
Airlines
Corporation
(Camair-Co)
QC
https://www.comair.co.za/coronavirus
Canadian North
5T
https://canadiannorth.com/coronavirus/
Canaryfly
PM
https://www.canaryfly.es/
Cape Air
9K
https://www.capeair.com/scripts/alert.php
?id=1539#Coronavirus
Capital Airlines
JD
https://intl.jdair.net/searchNotice?id=133
https://intl.jdair.net/searchNotice?id=135
Caribbean
Airlines
BW
https://www.caribbean-
airlines.com/#/travel-alerts/covid-19-virus-
advisory
Cathay Dragon
KA
https://www.cathaypacific.com/cx/es_ES/tr
avel-information/travel-preparation/travel-
advisories/novel-coronavirus-information-
centre/information-and-updates.html
Cathay Pacific
CX
https://www.cathaypacific.com/cx/es_ES/tr
avel-information/travel-preparation/travel-
advisories/novel-coronavirus-information-
centre/information-and-updates.html
Cayman Airways
KX
https://www.caymanairways.com/coronavir
us
9
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Cebu Pacific
Airlines
5J
https://www.cebupacificair.com/pages/trav
el-advisories
Cemair
5Z
https://www.flycemair.co.za/
Central
Mountain Air
9M
https://flycma.com/covid-19-flex-booking-
policy/
Chalair
CE
http://www.chalair.eu/index.php/en/covid-
19
Cham Wings
Airlines
6Q
https://chamwings.com/important-update-
of-cham-wings-airlines-tickets/
China Airlines
CI
https://www.china-
airlines.com/uk/en/discover/news/travel-
advisory?travelAlert=36257-7030
China Eastern
Airlines
MU
https://us.ceair.com/newCMS/us/en/conte
nt/en_News/TravelAlert/
China Southern
Airlines
CZ
https://www.csair.com/au/en/about/news/
news/2020/1e0pnp13l2vbe.shtml
Comair
MN
https://www.comair.co.za/coronavirus
Condor (Thomas
Cook Germany)
DE
https://www.condor.com/eu/flight-
preparation/travel-advice/latest-travel-
updates.jsp
Copa Airlines
CM
https://www.copaair.com/en/web/us/coro
navirus-updates
Corsair
SS
https://www.corsair.fr/flight/Informations/i
mportant-message
Croatia Airlines
OU
https://www.croatiaairlines.com/important
-notice
Cubana de
Aviacion
CU
https://www.cubana.cu/news/69
10
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Cyprus Airways
CY
https://www.cyprusairways.com/info/faq/f
aq.dot?cat=coronavirus&subCat=faq.coron
avirus#about-coronavirus
Czech Airlines
CSA
OK
https://www.csa.cz/es-en/support/
Dana Air
9J
https://www.flydanaair.com/
Delta Air Lines
DL
https://www.delta.com/us/en/advisories/c
oronavirus-travel/overview
Eastern Airlines
2D
https://goeasternair.com/contact-us/
Eastern Airways
T3
https://www.easternairways.com/announc
ements/coronavirus-information
Easyjet
U2
https://www.easyjet.com/en/policy/corona
virus
Egyptair
MS
https://www.egyptair.com/en/about-
egyptair/news-and-
press/Pages/EGYPTAIR%20Refund%20%20C
hange%20Reservation%20Policy.aspx
El Al
LY
https://www.elal.com/en/About-
ELAL/About-ELAL/News/Pages/Coronavirus-
Foreginers.aspx
Ellinair
EL
https://en.ellinair.com/news/2020-03-
18/rebooking-options-corona
Emirates
EK
https://www.emirates.com/media-
centre/emirates-puts-customers-first-in-
covid-19-waiver-policies/
https://www.emirates.com/english/help/ke
ep-your-ticket/
https://www.emirates.com/nl/english/help/
travel-updates/
11
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Ethiopian
Airlines
ET
https://www.ethiopianairlines.com/aa/trav
el-updates/covid-19
Etihad Airways
EY
https://www.etihad.com/en-ae/travel-
updates/covid-19
EuroAtlantic
Airways
YU
https://www.euroatlantic.pt/
Eurowings
EW
https://www.eurowings.com/en/informatio
n/news-help/current-
information.html#message_1
Eva Air
BR
https://www.evaair.com/en-
global/emer/2019-nCoV.html
Evelop Airlines
E9
https://en.evelop.com/important-
information
Fastjet Airlines
Limited
FN
https://www.fastjet.com/en/information-
central/covid-19-information-faq
Fiji Airways
FJ
https://www.fijiairways.com/en-us/flights-
travel-credit-deferred-travel
Finnair
AY
https://www.finnair.com/gb-
en/bluewings/travel-experience/most-
common-questions-about-coronavirus-and-
flying-with-finnair-2053292
Finncomm
Airlines
FC
https://www.flycorporate.com.au/travel-
update-COVID-19-travel-health
https://www.flycorporate.com.au/travel-
update-COVID-19-flight-resumption
Flexflight
W2
https://flexflight.dk/
Fly Corporate
FC
https://www.flycorporate.com.au/travel-
update-COVID-19-temporary-suspension
FlyDubai
FZ
https://www.flydubai.com/en/contact/oper
ational-updates/modification-fee-waiver-
flydubai
12
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Flynas (Nas Air)
XY
https://www.flynas.com/en/coronavirus
Flyone
5F
https://flyone.eu/en/About-
FLYONE/News/2020/03/16/Important-
information-FLYONE-suspends-all-
commercial-flights-between-17-and-31-
March
FlyPelican
FP
https://flypelican.com.au/
FlySafair
FA
https://www.flysafair.co.za/travel-
tools/national-lockdown
French Bee
BF
https://www.frenchbee.com/en/nos-alertes
Frontier Airlines
F9
https://www.flyfrontier.com/travel/travel-
info/New-Change-Policy
Garuda
Indonesia
GA
https://www.garuda-
indonesia.com/sg/en/news-and-
events/operation-policy-due-covid19-
outbreak.page?
Georgian
Airways
A9
https://www.georgian-
airways.com/en/news/latest-news/flight-
irregularities-due-to-coronavirus-53
GOL-VRG Linhas
Aereas
G3
https://www.voegol.com.br/en/information
/gol-advisory/coronavirus-please-read-the-
guidelines-for-international-flights
Grand China Air
CN
https://www.hainanairlines.com/HUPortal/
dyn/portal/DisplayPage?COUNTRY_SITE=CA
&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=I
ENC
Guangxi Beibu
Gulf Air
GX
https://www.hainanairlines.com/HUPortal/
dyn/portal/DisplayPage?COUNTRY_SITE=CA
&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=I
ENC
Gulf Air
GF
https://www.gulfair.com/covid19
Hainan Airlines
HU
https://www.hainanairlines.com/HUPortal/
dyn/portal/DisplayPage?COUNTRY_SITE=CA
&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=I
ENC
13
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Hawaiian
Airlines
HA
https://www.hawaiianairlines.com/coronavi
rus
Hebei Airlines
NS
https://www.hbhk.com.cn/
Himalaya
Airlines
H9
https://www.himalaya-airlines.com/
Hong Kong
Airlines
HX
https://www.hongkongairlines.com/en_HK/
media/specialnews
Hong Kong
Express Airways
UO
https://www.hkexpress.com/en-hk/your-
trips/important-travel-notice/
Hunnu Air
MR
https://www.hunnuair.com/media/2020-
02-06
Iberia
IB
https://www.iberia.com/es/ultima-hora-de-
nuestros-vuelos/
Iberia Express
I2
https://www.iberiaexpress.com/en/general
-info/passenger-information/before-you-
go/changes-and-refunds
Icelandair
FI
https://www.icelandair.com/es-
es/asistencia/covid-19/safe-travels/
InterCaribbean
Airways (former
Air Turks and
Caicos)
JY
https://www.intercaribbean.com/travel-
information/corona-virus-update-closing-
of-borders-and-nationals-unable-to-enter-
destinati.html
Japan Airlines
JL
https://www.jal.co.jp/jp/en/info/2020/othe
r/covid19center/index.html
14
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Jeju Air
7C
https://www.jejuair.net/jejuair/en/com/jeju
/ibe/news/notice/notice_detail.do?page=1
&bbs_id=2926&bbs_type=EDT&nSearch=&
condition=title&search=
Jet2
LS
https://www.jet2.com/flights/incident
JetBlue Airways
B6
https://www.jetblue.com/travel-alerts
Jetstar
JQ
https://www.jetstar.com/au/en/travel-
alerts#Network%20adjustments%20in%20r
esponse%20to%20COVID-19
Jetstar Asia
3K
https://www.jetstar.com/sg/en/travel-
alerts
Jetstar Japan
GK
https://www.jetstar.com/jp/en/travel-
alerts#Check-
in%20counter%20renovation%20at%20Nari
ta%20International%20Airport%20(29Nov1
9-)
Jordan Aviation
R5
http://www.jordanaviation.jo/
Juneyao Airlines
HO
https://global.juneyaoair.com/newslist/http
s:%7C%7Cmediaws.juneyaoair.com%7Cjcm
s%7Cpublish%7Cenb2c%7Cnotice%7Cj2020
0202_302_424_983.html
Kenya Airways
KQ
https://www.kenya-airways.com/en-
ke/covid-19
KLM Royal
Dutch Airlines
KL
https://www.klm.com/travel/es_es/prepare
_for_travel/up_to_date/flight_update/inde
x.htm
Korean Air
KE
https://www.koreanair.com/global/en/abo
ut/news/travel_info/2020_01_WUH.html
Kuwait Airways
KU
https://kuwaitairways.com/en/information/
usefulinfo/Pages/Reissue-Refund-
Policies.aspx
La Compagnie
(DreamJet SAS)
B0
https://www.lacompagnie.com/EN/booking
/health-measures/#
15
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Lao Airlines
QV
https://www.laoairlines.com/?contentkey=
news&id=40
https://www.laoairlines.com/?contentkey=
news&id=39
LATAM Airlines
LA
https://www.latam.com/en_un/experience
/coronavirus/
LATAM Airlines
Brasil
JJ
https://www.latam.com/pt_br/experiencia/
coronavirus/
LATAM Airlines
Colombia
4C
https://www.latam.com/es_co/experiencia/
coronavirus/
LATAM Airlines
Ecuador
XL
https://www.latam.com/es_ec/experiencia/
coronavirus/
LATAM Airlines
Paraguay
PZ
https://www.latam.com/es_py/experiencia/
coronavirus/
LATAM Airlines
Peru
LP
https://www.latam.com/es_pe/experiencia
/coronavirus/
LATAM Express
LU
https://www.latam.com/en_un/experience
/coronavirus/
Level Europe
VK
https://www.flylevel.com/en/COVID-19
LIAT
LI
https://www.liat.com/
Linhas Aereas de
Mocambique
LAM
TM
https://www.lam.co.mz/en/Sobre-a-
LAM/Sala-de-Imprensa/Reducao-de-voos-e-
Medidas-de-Prevencao-do-Covid-19
Loganair
LM
https://www.loganair.co.uk/our-
story/latest-news/2020/covid-19-loganair-
announces-further-flight-reductions
https://www.loganair.co.uk/our-
story/latest-news/2020/covid-19-and-
customer-queries
16
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
LOT Polish
Airlines
LO
https://www.lot.com/es/es/coronavirus-
travel-information
Lufthansa
LH
https://www.lufthansa.com/de/en/flight-
information
https:/www.lufthansa.com/xx/en/corona-
faq
Malaysia Airlines
MH
https://www.malaysiaairlines.com/hk/en/a
dvisory/important-notice.html
https://www.malaysiaairlines.com/hk/en/a
dvisory/experiencing-high-volume-of-
calls.html
Malindo Air
OD
https://www.malindoair.com/news-
events/Malindo-Air-COVID-19-Travel-
Waiver-Permitted
Mango
JE
https://www.flymango.com/en/news-
room/update-on-covid19
Middle East
Airlines
ME
https://www.mea.com.lb/english/about-
mea/news-and-press-releases/news-and-
press-releases/exceptional-measures
Montenegro
Airlines
YM
https://montenegroairlines.com/en/inform
ation_and_services/notices-regarding-
coronavirus-covid-19
Motor Sich
Airlines
M9
https://flymotorsich.com/en/news#news_it
em_69
Myanmar
Airways
International
8M
https://maiair.com/
Myanmar
National Airlines
UB
https://www.flymna.com/
Neos
NO
https://www.neosair.it/en/coronavirus
Nepal Airlines
RA
https://nepalairlines.com.np/home/page/c
ovid-notice
17
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Nok Air
DD
https://content.nokair.com/About-
Nokair/News/AnnouncementCOVID-
19.aspx
Nordwind
Airlines
N4
https://nordwindairlines.ru/en/agent/techn
ologies/information
Norwegian
DY
https://www.norwegian.com/uk/flight-
status/updates/
Norwegian Air
International
D8
https://www.norwegian.com/uk/flight-
status/updates/
Norwegian UK
DI
https://www.norwegian.com/uk/flight-
status/updates/
Nouvelair
Tunisie
BJ
https://www.nouvelair.com/fr/content/flas
h-info-covid-19
Oman Air
WY
https://www.omanair.com/es/en/travel-
advisory-covid-19-coronavirus-outbreak
Onur Air
Tasimacilik A.S
8Q
https://www.onurair.com/en/corporate/ne
ws-list/Press-Bulletins/114/0/0
Pacific Coastal
Airlines
8P
https://www.pacificcoastal.com/?plugin_pa
ge=travel-advisories
PAL Airlines
(Canada)
PB
https://www.palairlines.ca/en/alert/covid-
19-update/
Paranair
ZP
https://paranair.com/es-py/acerca-de-
nosotros/noticias/medidas-adoptadas-ante-
la-situaci%C3%B3n-sanitaria-del-covid-19/
Philippine
Airlines
PR
https://www.philippineairlines.com/en/faqs
/2019novelcoronavirusncov
https://www.philippineairlines.com/en
/aboutus/newsandevents
18
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
PLUS ULTRA
PU
https://plusultra.com/en/covid-19-info
Porter Airlines
PD
https://www.flyporter.com/en-ca/travel-
information/travel-alerts-and-advisories
Precisionair
PW
https://www.precisionairtz.com/
Qantas
QF
https://www.qantas.com/us/en/travel-
info/travel-updates/coronavirus.html
Qatar Airways
QR
https://www.qatarairways.com/en/travel-
alerts/COVID-19-update.html
Regional Express
ZL
http://www.rex.com.au/Coronavirus/
Royal Air Maroc
AT
https://www.royalairmaroc.com/eg-
en/information/frequently-asked-
questions?categoryId=40980645
Royal Brunei
Airlines
BI
https://www.flyroyalbrunei.com/brunei/en/
covid-19-updates/
Royal Jordanian
Airlines
RJ
https://rj.com/en/rj-policy-regarding-
coronavirus
Rusline
7R
https://www.rusline.aero/en/about/news/e
n/rusline/information_for_passengers_on_t
icket_changes_due_to_epidemiological_sit
uation/
RwandAir
WB
https://www.rwandair.com/media-
center/news-press-releases/
S7 Airlines
S7
https://www.s7.ru/en/info/notification/covi
d-19/
Samoa Airways
OL
https://samoaairways.com/covid19/
https://samoaairways.com/flight-travel-
advice/
SAS
Scandinavian
Airlines
SK
https://www.flysas.com/en/help-and-
contact/faq/corona/
https://www.flysas.com/en/traffic-
information/message/
19
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Saudi Gulf
Airlines
6S
http://www.saudigulfairlines.com/en/news/
23/updates-due-to-coronavirus-covid-19
Saudia
SV
https://www.saudia.com/experience/about
-us/corporate-communication/press-
releases-and-
news/announcement/updates+due+to+cor
onavirus
SCAT
DV
http://www.scat.kz/en/news-284.html
Scoot Tigerair
TR
https://www.flyscoot.com/en/announceme
nts
Seaborne
Airlines
BB
https://www.seaborneairlines.com/covid19
flightupdates/
Serene Air
ER
https://www.seaborneairlines.com/covid19
flightupdates/
Shanghai
Airlines
FM
https://shanghai.ceair.com/newCMS/au/en
/content/en_News/TravelAlert/
Silkair
MI
https://www.singaporeair.com/en_UK/sg/
media-centre/news-
alert/?id=is5rire4https://www.singaporeair.
com/en_UK/sg/media-centre/news-
alert/?id=jmjgoyqghttps://www.singaporeai
r.com/en_UK/sg/media-centre/newsalert-
listing/
Silver Airways
3M
https://www.silverairways.com/more-
information/travel-
information/advisories/advisory/covid-19
Singapore
Airlines
SQ
https://www.singaporeair.com/en_UK/sg/
media-centre/news-alert/?id=is5rire4
https://www.singaporeair.com/en_UK/sg/
media-centre/news-alert/?id=jmjgoyqg
https://www.singaporeair.com/en_UK/sg/
media-centre/newsalert-listing/
Sky Express
GQ
https://www.skyexpress.gr/en/new/covid-
19-sky-express-continues-its-initiatives-for-
flexible-and-safe-travel/
Smart Wings
QS
https://www.smartwings.com/en/covid-19-
current-information
https://www.smartwings.com/en/news/
20
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Smartavia
5N
https://flysmartavia.com/news/covid-19
Solomon Airlines
Limited
IE
https://www.flysolomons.com/plan/travel-
advice
Sounds Air
S8
https://www.soundsair.com/
South African
Airlink
4Z
https://www.flyairlink.com/
https://www.flyairlink.com/news
South African
Airways
SA
https://www.flysaa.com/
Southwest
Airlines
WN
https://www.southwest.com/Coronavirus/?
clk=CORONAVIRUS_TA
Spicejet
SG
https://www.spicejet.com/CoronaVirusTrav
elRestrictions.aspx
Spirit Airlines
NK
https://customersupport.spirit.com/hc/en-
us/articles/360006469277-What-is-Spirit-
doing-to-address-concerns-about-COVID-
19-coronavirus-
SriLankan
Airlines
UL
https://www.srilankan.com/en_uk/coporat
e/emergency-news-detail/509
Star Peru
2I
https://www.starperu.com/es/cambios.htm
l
Starlux Airlines
JX
https://www.starlux-airlines.com/en-
US/StarluxTravelAlerts/a7505f20-6d6d-
4aeb-8f28-30e711f4673a
STP Airways
8F
https://www.stpairways.st/
Sun Country
Airlines
SY
https://www.suncountry.com/advisory/aler
ts
SunExpress
XQ
https://www.sunexpress.com/en/coronavir
us/
Sunwing Airlines
WG
https://www.sunwing.ca/en/promotion/pac
kages/travel-advisory/
Surinam Airways
- SLM
PY
https://www.flyslm.com/en/announcement
-covid-19/
Swiss
LX
https://www.swiss.com/es/en/various/coro
navirus
TAAG Angola
Airlines
DT
http://www.taag.com/en/Taag/News
21
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
TACA
International
Airlines
TA
https://www.avianca.com/otr/en/about-
us/news-center/avianca-news/protection-
measures-for-passengers-covid19/
TACV Cabo
Verde Airlines
VR
https://caboverdeairlines.com/faqcovid19/
TAP Portugal
TP
https://www.flytap.com/en-es/latest-
updates
Tarom
RO
https://www.tarom.ro/en/covid-19
Tassili Airlines
SF
http://www.tassiliairlines.dz/index.php?opti
on=com_content&view=article&id=87:covi
d-19-suspension-temporaire-des-vols-vers-
la-france&catid=8:infos-
vol&Itemid=101&lang=fr
Thai Airways
TG
https://www.thaiairways.com/en_TH/conta
ct_us/thai_special_assistance_form.page
https://www.thaiairways.com/en/news/ne
ws_announcement/news_detail/ticketing-
procedures_covid19.page
Thai Lion Air
SL
https://www.lionairthai.com/en/press_rele
ase
Thai Smile
WE
https://www.thaismileair.com/en/newsupd
ates/news_2239
Tianjin Airlines
GS
https://global.tianjin-air.com/GB/GB/NEWS
Tradewind
Aviation
TJ
https://www.flytradewind.com/about-
tradewind/covid-19-travel-updates/
Transavia France
TO
https://www.transavia.com/en-EU/update-
coronavirus/
Transavia
HV
https://www.transavia.com/en-EU/update-
coronavirus/
Transportes
Aereos de
Guatemala TAG
5U
https://www.tag.com.gt/en/informacion-
importante
TROPIC AIR
9N
https://www.tropicair.com/coronavirus-
covid-19/
22
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
TUI fly Belgium
TB
https://www.tuifly.be/en/coronavirus
TuiFly
X3
https://www.tuifly.be/en/coronavirus
TUIfly
Netherlands
(ArkeFly)
OR
https://www.tuifly.be/en/coronavirus
Tunisair
TU
http://www.tunisair.com/site/publish/cont
ent/listnews.asp?lang=en
Turkish Airlines
TK
https://www.turkishairlines.com/en-
es/announcements/coronavirus-outbreak/
Uganda Airlines
UR
https://www.ugandairlines.com/covid-19-
updates
Ukraine
International
Airlines
PS
https://www.flyuia.com/es/en/information/
flight-information-during-covid-19
United Airlines
UA
https://www.united.com/ual/en/us/fly/trav
el/notices.html
https://hub.united.com/united-
coronavirus-covid19-safety-update-
2645397564.html
Ural Airlines
U6
https://new.uralairlines.ru/en/rules/aktualn
aya-informatsiya-o-puteshestviyakh/
UTair Aviation
UT
https://www.utair.ru/information/aktualna
ya-informatsiya-o-reysakh-v-berlin-i-
milan/#
Uzbekistan
Airways
HY
https://www.uzairways.com/en/important-
information-0
Vietnam Airlines
VN
https://www.vietnamairlines.com/es/en/ne
ws-travel-alerts/travel-alert/0124-VI-Thong-
tin-ve-dich-viem-phoi-virus-corona-lien-
quan-den-cac-chuyen-bay-cua-VNA-va-JPA
Virgin Atlantic
Airways
VS
https://flywith.virginatlantic.com/gb/en/ne
ws/coronavirus.html
Virgin Australia
VA
https://travel.virginaustralia.com/au/coron
avirus-
update?icmpid=va|c_crm|au_hp|fre|covid
19|na
Vistara
UK
https://www.airvistara.com/th/coronavirus-
update
Viva Air
Colombia
VH
https://www.vivaair.com/co/en/frequently-
asked-questions
23
CONFIDENTIAL & RESTRICTED
Airline name
Airline
Code
Airline link (public site)
Viva Air Peru
VV
https://www.vivaair.com/co/en/frequently-
asked-questions
VoePass Linhas
Aéreas
2Z
https://www.voepassaredo.com.br/empres
a/site/aviso1?full=1
Volotea
V7
https://www.volotea.com/es/informacion/i
nformacion-en-relacion-al-coronavirus-
covid-19/
Vueling Airlines
VY
http://vuelingnews.com/
WestJet Airlines
WS
https://www.westjet.com/en-ca/travel-
info/advisories
Wideroe
Flyveselskap
WF
https://www.wideroe.no/en/home/help-
and-contact
Winair
WM
https://www.fly-winair.sx/covid-19-corona-
virus-47.html
Wind Rose
Aviation
7W
https://new.windrose.aero/en/tickets/pay_
refund
Xiamen Airlines
MF
https://www.xiamenair.com/fr-
eu/Nouvelles/20.html
For additional sources of information related to airline policies, you can also check:
• IATA REPOSITORY OF AIRLINE’S POLICIES
• ARC REPOSITORY OF AIRLINE’S POLICIES