The following instructions are for the preparation and use of the rm mailing book
for Adult Signature Required, Adult Signature Restricted Delivery, Certied Mail
®
,
Certied Mail Restricted Delivery, Collect on Delivery (COD), Insured Mail, Priority
Mail Express
®
, Priority Mail
®
(bearing an IMpb), Registered Mail™, Signature
Conrmation™, and Signature Conrmation Restricted Delivery:
1. Complete or print all forms in ink.
2. The name and address of the sender must appear at the top of each form.
3. A complete return address must appear on each article.
4. Make sure the articles are properly packaged.
5. Enter the postage, fees, and all other services in the appropriate columns on the
forms.
6. These additional extra services may also be added when available by standards
[see Mailing Standards of the U.S. Postal Service, Domestic Mail Manual (DMM
®
)
503.0] and under the following conditions:
a. Return Receipt service — The “Return Receipt Requested” endorsement
must be placed above the delivery address and to the right of the return
address on the article. For a hardcopy signature, you must ll in the return
address and article number on the PS Form 3811 (green return receipt card)
before attaching it to the article.
b. Restricted Delivery or Special Handling-Fragile service — The applicable
endorsement must be placed above the delivery address and to the right of
the return address on the article.
7. When the mailer describes and lists three or more individual pieces on
PS Form 3877, but does not present the pieces in the order shown on the sheets,
the mailer must consecutively number each entry line on the sheet and lightly
number each piece to show both the corresponding sheet and line number.
8. The total number of articles listed must be entered in the proper space at the
bottom of the form.
9. Complete a duplicate form for COD, Priority Mail Express, and Registered Mail
articles. One copy serves as the mailer’s receipt, the other as the acceptance
Post Ofce™ copy. See DMM 215.3.0.c.
10. All unused portions of the “Addressee” column must be obliterated by drawing a
diagonal line through the unused portion on each form.
11. Insured Articles:
a. Coverage ─ Postal insurance covers (1) the value to the contents at the time
of mailing, if lost or damaged, or (2) the cost of repairs. It does not cover
spoilage of perishable items. Coverage may not exceed the limit xed for
the insurance fee paid or the indemnity coverage if insurance is included in
the product at no additional charge. The maximum indemnity payable for
the reconstruction of nonnegotiable documents under Priority Mail Express
document reconstruction insurance is $100 per piece subject to additional
limitations for multiple pieces lost or damaged in a single catastrophic
occurrence. The maximum indemnity payable on Priority Mail Express
merchandise is $100 for domestic mail and $200 for international mail, but
optional insurance is available for up to $5,000 domestically and to some,
but not all countries. Consult either the DMM or the International Mail
Manual (IMM) for details of insurance limits and coverage online at
http://pe.usps.com/.
1. Domestic ─ Domestic insurance covers the actual (depreciated) value
of the contents or the cost of repairs. The limitations on coverage
include, but are not limited to the following: No coverage is provided for
consequential losses, delay, concealed damage, spoilage of perishable
items, articles improperly packaged, or articles too fragile to withstand
normal handling in the mail. (See DMM 609.4.3 for a complete list of non-
payable claims.)
2. International ─ International insurance coverage is subject to both
U.S. Postal Service
®
regulations and the domestic regulations of the
destination country. Insurance coverage varies by country and is not
available to some countries. The addressee must report damage of an
insured article’s contents to the delivering Post Ofce immediately. No
coverage is provided for delay, prohibited articles, concealed damage, or
consequential losses.
b. Filing Claims ─ Domestic indemnity claims must be led within 60 days
from the date the article was mailed. Visit www.usps.com/domestic-claims.
International indemnity claims for Registered Mail and Insured Mail may be
led after an inquiry has been completed. Visit www.usps.com/international-
claims. (Inquiry must be made within six (6) months from the date the
article was mailed). APO/FPO: Indemnity claims for Priority Mail Express
Military Service must be led within 180 days from the date of mailing.
Indemnity claims for all other classes of APO/FPO/DPO mail must be led
within one (1) year from the date of mailing. Retain the original mailing
receipt as proof of insurance until the claim is resolved. File a claim for
damage or for complete or partial loss of contents immediately but no later
than 60 days from the mailing date. Retain the mailing container, including
wrapping, packaging, and any contents received, and you must make them
available to the Post Ofce for inspection, retention, and disposition until the
claim is resolved. Submit sales slips, receipts, bills, or repair estimates to
substantiate your claim.
Appeals ─ Appeals of Postal Service™ decisions on claims must be
made within 30 days of the date of the original decision to Domestic
Claims Appeals. Submit appeals to the Accounting Service Center (see
DMM 608.8.0).
c. Only customers ling online may appeal a decision online through
www.usps.com/insuranceclaims/online.htm.
Firm Mailing Book For Accountable Mail
Guide To Firm Mailers
PS Form 3877, January 2017 (Instructions page 1 of 2) PSN 7530-02-000-9098