Q12. After I have queued my booking for a seat map but before seat map access, if I divide my
booking do I have to re-queue each booking to obtain a seat map at four and half days?
Only if the itinerary has changed for the first flight segment, i.e. originally booked on BA175/15Jul not
changed to BA175/16Jul.
Q13. Can I cancel a seat number I have allocated from the seat map?
Yes you can rebook or cancel seats subject to availability up to 24 hours before departure.
Q.14 Can I change my mind after requesting the seat map option and change to a seat block (or vice
versa)
a) If you have requested a seat map this cannot be cancelled.
b) If you have requested seat block and then want a seat map you can cancel the seat block keyword
from the booking up to four days before departure and then request a seat map.
NEW!!
Q.15 I had a flight departing at 0900 on 10 June but the seat map didn’t open until I arrived in work on
4 June, why was that?
Our system queues the seat map notification at a set time of day, 00.01 five days prior to your flight
departing, however the seat map opens at four and a half days before the flight departs, so in your case
with a flight departing at 0900 on 10 June, you would have received notification when you arrived in
work on the morning of 5 June BUT the seat map would not have opened until 108 hours (or four and a
half days before departure), which would mean at 2100
on 5 June
.
NEW!!
Q.16 I split my booking and wanted to queue it for a seat map, however I cannot end the booking
and this is preventing me from requesting a seat map. What can I do?
Whenever you divide or split a booking an SSR GRPS BA TCP entry is generated in a Teletype message
sent by your GDS. This SSR entry is important as it identifies the group name when individual names
are also present in the booking. On top of this entry an SSR GRPS YY TCP entry is automatically
entered into the parent booking and any associated bookings to indicate the original group name and
size. Having both of these entries in a booking will effectively prevent you from ending transaction.
To end the booking you will need to remove the SSR GRPS YY TCP entry, once this has been done
you can then queue the booking for a seat map or seat block.
NEW!!
Q17 I made a group booking, which I immediately queued through for a seat map. One of the
passengers has now notified me that he is an Executive Club member and is eligible for pre-
seating so I have divided him from the main booking but I am being refused access to the seat
map in order to pre-seat him. What can I do to ensure he is pre-seated?
Once a group seat map request has been made, eligible pre-seating e.g. Executive Club cardholders,
families with children etc, will not be available. The group seat map request will override all subsequent
requests.
To ensure customers eligible for pre-seating have their requirements met, divide them from the original
booking BEFORE you queue the booking through for a seat map.
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