Groups Travel Hub
Welcome Guide
Contents
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Welcome to British Airways Groups Travel Hub
Managing your Groups online
Terms & Conditions
Frequently asked questions
Getting set up
An upgraded experience
Club World
World Traveller Plus
World Traveller
Club Europe & Euro Traveller
Contact us
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Welcome to British Airways Groups Travel Hub for USA, Canada
and Bermuda, offering an enhanced experience to the travel trade.
With an unrivalled route network, flying to over 200 destinations in
76 countries, making a British Airways group booking is now easier
than ever. Offer your customers more flexibility with our new
terms and conditions, make reservations online 24 hours a day and
take advantage of online seating, product training, specialist
Groups Sales Service and much more...
Welcome to British Airways
Groups Travel Hub for USA,
Canada and Bermuda
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The hub provides an online option that is quick and simple to use.
With our enhanced specialist booking system you can control your
group bookings at the click of a button. The system displays instant
availability and pricing, allowing you to select the best connections
and fares for your group. Once you have selected your preferred
flights you will have option to confirm the space or save
the quotation.
Make reservations and ticket online at your convenience 24 hours
a day, allocate seating, make payments, insert API and Emergency
Contact Data and request upgrades or amendments such as,
upgrades and increasing or reducing the group size. Email
reminders will be sent automatically to prompt you on payment,
utilisation, naming and ticketing dates, taking the time and stress
away from managing your group bookings.
* Once tickets are issued no changes to the outbound itinerary are possible.
Managing your Groups online
Did you know? The hub’s specialist Groups system
allows you to manage the entire reservations and
ticketing process online.
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Flexible Terms and Conditions from the hub make it easy to book
British Airways Group flights and these are outlined in your Groups
Travel Agreement (GTA). This section covers some of the key
terms and conditions:
Terms & Conditions
Ticketing deadline: 30 days prior to departure
Passenger naming deadline: 30 days prior
to departure
Payment options: Bank Transfer / Electronic Funds
Transfer and Cheque
Deposit payment dates: 14 days after confirmation
Balance payment dates: 30 days prior to departure
Did you know? You can hold group flights on
option without penalty until 90 days prior to departure.
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10 passengers - World Traveller and Euro Traveller cabins
7 passengers - World Traveller Plus, Club World and
Club Europe cabins
Minimum group size:
Are permitted, provided the conditions in the most recent GTA
are met, and are subject to availability and recalculation of fare
and taxes.
Flight or Date Changes / Upgrades /
Downgrades before ticketing:
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From date of Confirmation until date of Deposit, the agent
may reduce group space without restriction or cancel the
entire booking without penalty.
Between Date of Deposit and before 90 days before
departure the Agent may reduce Group space without
restriction or cancel entire booking without penalty.
From 90 days and before date of Full Commitment 20%
cancelation is allowed. If take-up falls below 80% the Agent
becomes liable for the Deposit Amount for each passenger
cancelled below 80% only. For clarity cancelation and
reduction calculations will be rounded up to the nearest whole
number passenger. Full cancelation of the group incurs 100%
loss of all Deposit Amounts.
Deposit amount:
World Traveller or Euro Traveller cabins USD/CAD$100
per person
World Traveller Plus cabin USD/CAD$200
per person
Club World and Club Europe cabins USD/CAD$400
per person
Groups size adjustment or cancellation:
a)
b)
c)
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d)
At Date of Full Commitment the Agent agrees to pay
British Airways or Iberia the Balance for all remaining confirmed
seats. The Agent agrees to pay British Airways or Iberia the full
Net Fare plus all applicable taxes and fees for each seat
cancelled post Date of Full Commitment.
Name corrections & changes
Pre ticketing. Unlimited without penalty.
Post ticketing and prior to 3 days before departure one
free per passenger. Further changes at an additional fee of
USD/CAD $170 including any applicable Lime admin fee.
No change permitted on or after 3 days before
departure.
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Did you know? Passenger names can be made up to
3 days prior to departure and the first change
per ticket is free of charge.
Frequently asked questions
The Groups Travel Hub is operated in collaboration with British
Airways’ Global Groups partner Lime Management Ltd, which has
a wealth of experience working with a diverse range of group
agents from global brands to niche specialists, operating within
different sectors: Conference and Incentive, Sports and
Entertainment, Schools and Leisure Tours.
Who is Lime?
The system will present all flights with availability along with the
price so that you can select the connection and fare that will best
suit your client. You will be given the option to confirm the space
or save the quote.
Does the system offer immediate availability
and pricing?
Yes, you will receive email reminders to advise on the deadlines for
each booking, such as payments, utilisation, naming, and ticketing
dates etc.
Will the system issue reminders on deadline dates?
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Did you know? You can add API and Emergency
Contact Data online, in addition to requesting flights,
upgrades, and changing the group size.
You can make payments by electronic funds transfer (bank
transfer) or cheque.
How do I make payments?
On request we can supply monthly Sales Performance Reports.
Will the hub advise me on my sales performance?
It is the responsibility of the agent to arrange the necessary
documentation needed to gain entry to the destination country.
Visa and passport requirements can be checked via the travel
restrictions here.
What if my group needs visas?
You can request most changes online prior to ticketing - adding
additional flights, upgrades, increasing or reducing the group size
etc. Name changes can be made free of charge before ticketing.
Once the booking has been ticketed, agents can make name
changes and reissue tickets subject to any additional fees.
How do I make changes?
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Did you know? Group seating can be requested
at 8 days prior to departure. A block will be assigned
to the group for you to allocate seats online.
Agents can request their group tickets online via the hub once all
passenger data has been received and the full balance has
been cleared.
How do I issue group tickets?
No training is required to use the hub’s Groups booking system. It
offers simple point and click technology, which is easy to use. If
you do require support our team are available to guide you over
the phone or via teams Monday to Friday 8am – 7pm EST.
Do I need training to use the hub?
You can request artwork templates and images by email at
marketing@ba-groups.com. All artwork which features
British Airways must be approved by the hub prior to publication.
Please send all artwork to the marketing email address above,
allowing 48 hours for approval.
How do I get access to British Airways images
for my brochure or website?
The hub offers access to a Groups Sales Team who are committed
to delivering high service levels. Depending on your business
needs, the hub can also allocate a dedicated person to manage
your account.
Who will be my main contact at the hub?
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The hub will email your company a username and password.
Additionally, we can arrange for multiple passwords for your
colleagues on request. As soon as these are received you will be
ready to access the Groups Travel Hub for online bookings.
The hub’s booking system was designed with simplicity in mind.
Point and click technology makes the booking process straight
forward and trouble free so minimal training is needed. However, If
you do require support our team are available to guide you over
the phone or via teams Monday to Friday 8am – 7pm EST.
At the hub you are able to book group flights with our airline
partners American Airlines, Iberia, Finnair and Aer Lingus, giving
you access to some of the best and biggest names in the
airline business.
Getting set up
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Did you know? The hub can arrange for multiple user
names and passwords to be assigned to your account.
With over 100 years heritage, British Airways is the leading award
winning European airline. Your clients will have the reassurance that
a professional and friendly service awaits them from the moment
they arrive at the airport until they complete their journey. With a
choice of 3 long haul cabins (for groups) and two short haul cabins
to fly in, group bookings can be tailored to suit all tastes
and budgets.
An upgraded Experience
As a full service airline, your clients will receive benefits such an
inclusive baggage allowance, in addition to complimentary
refreshments during their flight (long haul). Groups seating, special
or medical meals and assistance. Travelling in British Airways
economy cabins in Euro Traveller and World Traveller, offers
excellent value and comfort. Your clients also have the option to
make their trip that little bit more special by upgrading to a
premium cabin – enjoying added extras, privacy, relaxation and
expert service.
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Imagine your favourite armchair, your bed, your dining table, and
your office, all in one. Our Club World seats are designed for
relaxing, sleeping, or getting work done, with plenty of space
and privacy.
Club World
Dedicated check-in, access to private lounges and
priority boarding.
Generous baggage allowance.
A spacious seat, which converts into a 183cm (6ft) fully
flat bed. Fully adjustable headrest and
lumbar support.
Delicious food and drink using fresh, local ingredients.
During your flight we serve you snacks and a choice of
hot and cold drinks, wines and spirits.
Stylish bedding and amenity kits designed by
The White Company.
12" flat screen noise-cancelling headphones to enjoy our
in-flight entertainment.
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On selected flights, our newly revamped Club World cabins offer
Club Suite, providing you with your own personal space to sit,
sleep, work, or relax.
Direct aisle access from every seat with a door for
enhanced privacy.
A larger 198cm (6ft 6in) fully flat bed and plenty of extra
storage space.
17” high resolution screens with the latest films and music.
Digital seat functions allow you to find the most
comfortable seat position.
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Enjoy an enhanced in-flight experience with World Traveller Plus,
our premium economy cabin.
Flying World Traveller Plus is an exciting upgrade. With fewer rows,
the cabin is quieter, more spacious, and more exclusive than
World Traveller.
World Traveller Plus
The seats are wider, with greater recline, lumbar support,
a head and foot rest, plus extra leg room to stretch out.
A separate, smaller cabin.
Two delicious meals and complimentary bar service
including signature cocktails or mocktails.
A personal entertainment system with noise-cancelling
headphones.
A stylish amenity kit made from recycled
plastic bottles.
More free baggage allowance.
Priority boarding.
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World Traveller is our economy cabin on flights beyond Europe,
packed with all the comfort and benefits you expect from
British Airways at an affordable price.
World Traveller
An adjustable headrest, lumbar support and recline.
Soft cushion and blanket, with new herringbone design.
Flight socks, eye mask, toothbrush and toothpaste
on request.
In World Traveller you can enjoy a starter, main and
dessert, with a choice of hot, cold and alcoholic drinks.
We also offer mid-flight snacks and a second meal on
longer flights.
A personal flat screen and headphones for everyone.
Take your pick from the hundreds of latest films,
television programmes, albums, audio books and games.
Priority boarding for families with infants and young
children in pushchairs, to help get you settled
onboard sooner.
Checked baggage is included in your group fare as well as
a generous hand baggage allowance.
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Club Europe - our feature-packed UK and European business class.
Club Europe & Euro Traveller
A selection of delicious meals including full British
breakfast, lunch, traditional afternoon tea and dinner.
Alongside your meals, we offer a range of hot, cold and
alcoholic drinks.
Dedicated check in, access to private lounges and
priority boarding.
Generous baggage allowance.
Spacious, private cabin at the front of the plane.
Euro Traveller - our UK and European economy cabin.
High Life café menu available to buy before you fly, with a
limited range available to purchase on board.
Complimentary refreshments comprising a bottle of water
and a snack.
Generous baggage allowance.
Contoured leather seats, fully moveable headrests, and
access to in-seat power.
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Contact us
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Please note, all calls to or from British Airways Groups Travel Hub will be
recorded in order to check instructions where necessary, as well as training and
quality purposes.
Where immediate attention is required outside of our normal
advertised business hours, please contact us toll free on 1-888 724
8203 where one of our Duty Managers will offer assistance. For all
other non-emergency calls that do not require immediate
attention, please contact our usual customer support numbers
during standard office hours.
Flight operational emergencies
Chat with us
Log in to your account and select ‘Live help’ from
the Contact us section.
Email
info@ba-groups.com
Phone
Toll free: 1 877 359 4777
Operational hours
Monday - Friday: 08:00 - 19:00 EST
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