Division of Family Services
DESK GUIDE OF HOUSING RESOURCES FOR FAMILIES IN SHELTER
DHS Office of Client
Resources (OCR)
212-232-0561
HRA Home Program:
Enhanced
One-Shot
Deal
(EOSD)
Homebase
HPD Set Asides
Homebase can help households develop
a personalized plan to overcome an
immediate housing crisis and achieve
long-term housing stability. With locations
throughout NYC, homelessnes prevention
experts offer a range of services, which
may include: services to prevent an
eviction; assistance obtaining public
benefits; job placement assistance;
financial counseling and
money management; help relocating;
and short-term financial assistance. To be
eligible for Homebase, a household must
be at imminent risk of entering shelter, low
income, and willing to make a positive
change for future.
Provides affordable housing via the
NYC Department of Housing
Preservation and Development (HPD)
and its housing developers. Units are
set aside within newly constructed
buildings for DHS clients who meet
income requirements.
Helps eligible families in shelter and
chronically street homeless people afford
the cost of rent. Households generally
pay 30% of adjusted income toward rent
and HOME TBRA covers the rest. To be
eligible, household must either
1)
2)
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Assists families with locating a
broker or landlord to obtain an
apartment.
•
For families residing in a DHS shelter
identified for imminent closure, or
a DV survivor, submit a CityFEPS
package to OCR.
•
All other families, contact OCR for
referral to a CityFEPS provider.
•
Assist your client in finding an
apartment at or below program
rent levels.
•
•
Submit packages to the Office of
Client Resources (OCR):
fax to 646-500-6742.
•
For clients preparing to exit
shelter, shelter staff should ensure
a referral to Homebase is made
for proper aftercare services.
•
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Complete the HPD Homeless
Housing Application (HHA) &
Documentation Checklist.
•
Submit the competed package to
and submission to HPD for
unit match.
•
Once a unit becomes available,
client is scheduled for a housing
interview. If accepted, shelter
staff must assist with compiling
documentation. If rejected, the
application is resubmitted to other
sponsors.
•
Assist family with connecting with a
landlord or broker to locate an
apartment.
•
Gather necessary documentation
and submit Landlord Packet to
HRA Rental Assistance Programs
Unit to: [email protected].
•
Once apartment passes inspection,
OCR will schedule lease signing.
DESCRIPTION
SERVICE
CONTACT INFO
Helps families at risk of entry into shelter
and those already in shelter to secure
permanent housing. Eligible families are
connected with CityFEPS providers to assist
with completing an application and
locating housing. To be considered, the
family (including at least one child under
18 years of age) must be eligible for public
assistance in the community, have an
active or single issue public assistance
case, have been evicted within the 12
months prior to shelter stay, or reside in a
DHS shelter identified by DHS for imminent
closure. Eligible clients may also be
survivors of domestic violence or may
have left a residence due to a vacate
order. The program remains available so
long the family remains eligible.
Commercial hotel population will get a
letter from DHS.
Call 311 to find the Homebase
closest to your client.
HRA HOME
TBRA Program
(Tenant-Based
Rental
Assistance)
include at least 2 people or a
pregnant person who has lived in
shelter for 120+ days or
be chronically homeless. At least 1
household member must receive
Federal SS disability, old-age
benefits, survivor insurance benefits or
Supplemental Security Income.
The program is now closed to new
applications.
CityFEPS
Work with your client to gather the
right documents.
Homebase provider:
311
For all inquiries contact:
For all inquiries contact:
For all inquiries contact:
For all inquiries contact:
929-221-0043
Employed clients may be eligible for 4
months' rent, broker's fee, furniture
allowance, security voucher, storage fees
and moving expenses.
For all inquiries contact:
DHS Office of Client
Resources (OCR)
212-607-5320 or
WHAT TO DO
DHS Office of Client
Resources (OCR):
Division of Family Services
DESK GUIDE OF HOUSING RESOURCES FOR FAMILIES IN SHELTER
Helps move families from shelter to
permanent housing. LINC makes
monthly rental assistance payments
directly to landlords. Rent amounts are
based on family size and may require a
client contribution towards the rent.
•
LINC I assists families who are working
full-time but unable to afford stable
housing.
•
LINC II assists families who are
episodically homeless.
•
Rental packet
available at
http://nyc.gov/linc123
DHS Office of Client
Resources (OCR)
212-232-0561
Living in
Communities
(LINC) I, II, III
Living in
Communities
(LINC) VI -
Friends and
Family
Move-Out
Transport:
A&A and
DHS Fleet
Project
Reconnect
Supportive
Housing
Pathway Home
Helps families move out of shelter
through reunification with friends or
relatives. The program pays the LINC
family’s portion of the rent to the “host”
family, in addition to a security deposit.
Families may also be able to move into
a sub-sidized apartment if they meet
the eligibility requirements for another
LINC program, CityFEPS, or SEPS.
A&A Moving and DHS Fleet provide
moving services from shelter or storage
to the permanent dwelling. While DHS
Fleet transports clients, A&A does not.
DHS Fleet will provide emergency
bedding (Air Mattress). Other services by
A&A and DHS Fleet include a
confirmation call to clients prior to
arriving. All moving arrangements are
determined and completed by DHS
program staff and shelter staff. Decisions
upon which moving service to utilize are
made by DHS program staff and shelter
staff.
Families who have housing options
outside of NYC might be eligible for
one-way travel assistance by train, bus
or domestic/international airline.
Families may be eligible if they have a
strong connection to a location outside
of NYC, a viable identified place to live,
and a means of support through
employment, a family member or
individual.
Provides affordable apartments to
vulnerable individuals and families
coping with mental illness, trauma/
abuse, addiction, and chronic illness, in
addition to supporting youth aging out
of foster care and grandparents raising
grandchildren. Supporting housing
provides clients with services
such as
mental health counseling, life skills
training, parenting skills training, linkages
to care, family reunification services,
crisis management, education services,
and job search assistance, as well as
help with medical appointments and
day-to-day routines.
Families who have a veteran in the
household may be eligible for HUD/
VASH Section 8 or services through
Veterans Affairs (VA) and/or the
Supportive Services for Veteran
Families (SSVF) Program.
•
Assist your client in determining basic
eligibility.
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To request a certification letter or
modification letter of a certificate,
complete an Inquiry Form and
submit it
•
•
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Assist your client in identifying a host
family.
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Assist your client in completing an
application pacge, and submit to
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Request form must be completed in
its entirety and have the client’s
signature on the form.
•
•
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Discuss the housing option with your
client.
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To start the application process,
notify Elizabeth Solozano
718-716-6507), or Kevin Thurn
718-716-6519).
•
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Submit the Pre-HRA 2010e by
email to
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Ask adult family members if they
are veterans. If so, update CARES
with the information.
SERVICE DESCRIPTION WHAT TO DO CONTACT INFO
Please contact your Program
Administrator for next steps.
•
LINC III assists families affected by
domestic violence.
Complete a Pre-HRA 2010e
Assessment for Supportive Housing
form to determine eligibility.
Moves occur Monday-Saturday,
8 AM until completion.
Resource Room:
718-716-7600
or Elizabeth
Solozano
718-716-6507
Submit completed rental packages
Submit requests for moving services
to [email protected] or fax to
646-500-6666.
For all inquiries contact:
Application packet
available at
http://nyc.gov/linc6
For all inquiries contact:
Your Program
Administrator.
Contact your Program
Administrator to discuss this option
further.
Contact your Program Administrator
For all inquiries contact:
•
to discuss this option further.
DHS Office of Client
Resources (OCR)
212-607-6085 or
For all inquiries contact:
