Claims: The Chubb Dierence
The true measure of an insurance carrier
is how it responds to and manages your
claim. We understand that when you
buy insurance, you’re really buying
peace of mind.
Since Chubb & Son’s inception in 1882,
Chubb’s guiding claims principle has been
to treat each customer the way we would
like to be treated if we were to experience
the same loss - with integrity, empathy,
promptness, expertise and fairness.
We continue to honour these principles
through a commitment of hiring and
retaining claims professionals renowned
in the industry for their technical
expertise and thought leadership.
This team condently stands behind
these principles at the time of a loss,
when our customers need us most.
This is the Chubb dierence.
The Chubb claims team has sta across
Canada with oces in Montreal, Toronto,
Calgary and Vancouver. We can work
with our insureds to resolve claims for the
following lines of business:
First Party Claims
Personal Risk, Commercial Lines
Property and Auto Physical Damage,
Boiler & Machinery, Marine,
Entertainment, Mortgage Impairment,
Collector Car, and Accident & Health
“ This is quite remarkable service!
I reported the claim on Monday and the
cheque was issued on Thursday. I can tell
you, as hard as we tried, we never gave this
kind of claim service when I was President
of a large P&C Insurer in Canada. I
suppose this is one more reason I am with
Chubb.”
The above referenced customer
testimonial is reective of the close
relationships created between our
insureds and our team of claims
professionals who provide unparalleled
customer service across Canada.
The First Party team facilitates and settles
approximately 15,000 claims per year
with a highly satised 96% customer
satisfaction rating. Why would you
trust the insurance of your most valued
possessions to any other carrier?
Chubb.
Insured:M
Financial Lines Casualty Operations
D&O Public and Private, EPL, Cyber,
Media, Fiduciary, Crime, K&R, E&O,
Reps & Warranties, Side A/DIC, FI/VCAP
What happens if you or one of your
directors or top executives is sued
after a massive stock drop?
What happens if hackers penetrate your
company’s network and steal your most
valuable intellectual property?
These questions are reective of claims
our professionals handle on a daily
basis. Our claims team has signicant
experience handling large exposure
D&O claims against Canadian insureds
locally and globally. It is this experience
that gives our sophisticated commercial
insureds and their boards of directors’
invaluable peace of mind in the claims
handling process.
This peace of mind comes from
the following:
• handling of claims internally by
bilingual Canadian examiners
who are available to meet and
discuss your claim at any stage
which, in turn, develops an integral
partnership with our insureds and
assists in the resolution of claims;
• the team’s local expertise with oces
in Montreal, Toronto, Calgary and
Vancouver;
• access to a preferred list of the most
respected legal counsel across the
country for duty to defend policies
and examiners with strong working
relationships with legal counsel on
reimbursement policies;
• knowledge of mediators and the
mediation process;
• the ability to respond to dicult
coverage issues quickly and with
transparency; and
• a dedication to training and sharing
claims trends and legal issues.
General Liability E&O,
Environmental, Umbrella
The Casualty team has the capacity,
depth of knowledge and in-house stang
resources to provide superior and exible
in-house claims handling solutions to
suit any of our insureds’ needs, whether
it is handling a large frequency driven
account or assisting a small commercial
insured with its risk mitigation tools. The
Casualty team is comprised of claims
handlers with skills across all lines of
commercial insurance, including niche
areas such as the following: Oil & Gas,
Environmental Site Liability, Life Sciences
E&O and Technoloy.
Our claim examiners partner with our
insureds to tailor exible claims solutions,
such as the following:
Multi Line Claims Liaison
Dedicated in-house Chubb examiners
who oversee all of a particular insureds’
claims, across all lines of Chubb business,
so there is one direct line of contact
within Chubb.
Business Consultant
Associates who put together special
programs for our insured to monitor
the erosion of self-insured retentions,
negotiate rates with vendors and counsel,
maintain all indemnity and vendor
records for easy access during litigation,
and tracks claims and loss runs.
In-House Counsel
In-house lawyers who litigate casualty
claims on behalf of our insureds and
who are highly respected in the industry
for their integrity in the handling and
negotiation of claims. Chubb counsel can
also meet with our insureds to discuss the
litigation process and educate on legal
trends to assist our insureds with risk
mitigation and loss control.
Paying and Processing for the
Claims Team
To ensure speed in both acknowledging
and paying your claim, Chubb has a
claims operations team that processes
and pays invoices and issues settlement
cheques within 48 hours of approval.
If our insureds have an inquiry, our
Canadian call centre, located in our
Toronto oce with access to management
and the claims team, has an industry
record dropped call rate of 2% which
ensures that you will not be kept waiting
when you have an urgent inquiry.
Contact Information
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Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at www.
chubb.com. In Canada, Chubb operates through Chubb Insurance Company of Canada and Chubb Life Insurance Company of Canada. All products may not be available in all Canadian
jurisdictions. In the United States, insurance is provided by ACE American Insurance Company and its U.S. based Chubb underwriting company affiliates. This communication contains
product summaries only. Coverage is subject to the language of the policies as actually issued. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides
commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Chubb Limited,
the parent company of Chubb, is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.
