Privacy Impact Assessment
DHS/ICE/PIA-059 Information Technology Service Management
ServiceNow
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Appendix M: Parental Interests Portfolio Data Tracker
Purpose and Use:
The Parental Interests Portfolio Data Tracker is used as a case management tool to track
and maintain select information on detained parents/legal guardians, children and other family
members who are involved in parental interest-related case inquiries, which CPD receives through
mailbox, or direct communication with a team member. The tracker documents the volume of
inquiries, length of time to resolve a request, and the types of parental/familial interest inquiries
that the team handles.
The Parental Interests Team (“PI Team”) primarily checks DHS systems, but they may
also check other government systems, such as court systems in local jurisdictions, for any
notes/records on possible domestic conflicts (e.g., evidence of U or T Visa, informal records)
before releasing any information in response to an inquiry. The PI Team records the requests on
the tracker, which assists the PI Team in the management of cases to support timely resolution and
reporting functions. Reports reflecting the types of information, such as those listed below, are
manually produced for leadership on a weekly basis:
• Requests seeking the location of, and/or communication between, a detained
parent/guardian and the detainee’s child in the custody of the U.S. Department of Health
and Human Services (HHS), Office of Refugee Resettlement (ORR), or in other
immigration-related custody;
• Requests seeking the location of, and/or communication between, the subject detainee and
related individuals (e.g., minor or adult children, siblings, spouses, grandparents), whether
or not these individuals are in immigration-related custody;
• Requests for release, transfer, or removal (e.g., a detainee requests to be released from ICE
detention to care for family in the U.S.;
• Requests to be transferred to an ICE facility that is closer to family members;
• Requests to be removed to his or her home country;
• Requests for reunification prior to removal (e.g., a detainee requests to be reunified or to
be repatriated together with a minor or adult child or with other related individuals in
immigration custody such as a spouse or parent);
• Requests for alternative care arrangements (e.g., a detainee requests an alternative
caregiver because his/her child(ren) or other family member is perceived to be a danger, or
the current caregiver is claimed to be financially unsuitable);