Contacting Us
If you have questions or concerns about your ben-
efit payments, we’re always here to help you. Due
to the COVID-19 situation, we recommend using
self-service options.
• Log in to your account on the Direct Express®
website or mobile app to check your balance,
view account activity, transfer funds, and use a
variety of additional services. This is the fastest
way to access account information and services.
• Sign up for email and text alerts that will notify
you when deposits, withdrawals, and transac-
tions have been posted to your account.
• Call the Direct Express® card toll-free Customer
Service Department phone number on the back
of your card, 24 hours a day, 7 days a week. You
can use the automated system to obtain infor-
mation without waiting to talk to a customer
service representative. Due to the COVID-19
situation, you may experience longer call wait
times to speak with a representative.
• Contact your paying agency. Please note that
most agencies have closed their oces to the
public, but you can still reach them by phone
or online.
Will Direct Express® customer service
be aected by the coronavirus
(COVID-19) pandemic?
When you call the number on the back of your
Direct Express® card, you can use the automated
system to check your balance and pending
deposits, listen to transactions and replace a
lost/stolen/damaged card. Using the automated
system is a great way to obtain information
without waiting to talk to a customer service
representative.
Our Direct Express® customer service call
centers remain open for your calls. Please note
that due to the COVID-19 situation, you may
experience longer call wait times to speak with
a representative.
We encourage you to log into your account on
the Direct Express® website or mobile app to take
advantage of self-service options such as check-
ing your card balance and verifying deposits.
Who do I contact if I have questions or
issues about my Direct Express® card
or account?
If you have questions about your Direct Express®
account or services, you may visit USDirectEx-
press.com or call the toll-free Customer Service
Department phone number on the back of your
card. Please note that due to the COVID-19 situa-
tion, you may experience longer call wait times.
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