the Barista Express
™
Instruction Book – BES875
1
IMPORTANT
SAFEGUARDS
At Sage
‰
we are very safety
conscious. We design and
manufacture consumer
products with the safety of you,
our valued customer, foremost
in mind. In addition we ask
that you exercise a degree of
care when using any electrical
appliance and adhere to the
following precautions.
SAGE
®
RECOMMENDS
SAFETY FIRST
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE
• Before using for the first
time please ensure that
your electricity supply is the
same as shown on the rating
label on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.
• Your Sage
‰
appliance includes
a BS 13 amp moulded mains
plug on the supply cord.
• Should you need to change
this plug, please complete the
rewiring as follows (after safe
disposal of the moulded plug).
• Please note that a cut off
plug inserted into a socket
is a serious danger risk
• Wires are coloured as follows:
−Blue = Neutral
−Brown = Live
−Green & Yellow = Earth
1 Sage
®
Recommends Safety First
7 Components
9 Functions
18 Coffee Making Tips
23 Care & Cleaning
28 Troubleshooting
33 Coffee Recipes
Contents
2
• As the colours of the wire
may not correspond with the
coloured markings which
identify the terminals in
your plug, please refer to
the following:
−The Blue wire must be
connected to the terminal
which is marked ‘N’.
−The Brown wire must
be connected to the
terminal which is marked
with the letter ‘L’.
−The Green & Yellow wire must
be connected to the terminal
which is marked with the
letter E or the earth symbol
.
• Please note that if a 13
amp plug is used, a 13 amp
fuse should be used.
• Carefully read all instructions
before operating and save
for future reference.
• Remove safely discard
any packaging material
and promotional labels or
stickers before using the
product for the first time.
• To eliminate a choking
hazard for young children,
remove and safely discard the
protective cover fitted to the
power plug of this appliance.
• Do not place the product near
the edge of a bench or table
during operation. Ensure the
surface is level, clean and free
of water and other substances.
• Do not use the product
on a sink drain board.
• Do not place the product on
or near a hot gas or electric
burner, or where it could
touch a heated oven.
• Do not use the Barista
Express™ inside a cabinet.
• Always ensure the product
is properly assembled
before connecting to
power outlet and operating.
Follow the instructions
provided in this book.
• The appliance is not intended
to be operated by means of
an external timer or separate
remote control system.
• Do not use attachments
other than those provided
with the product.
• Do not attempt to operate
the product by any
method other than those
described in this book.
• Do not operate the grinder
without the hopper lid in
position. Keep fingers,
hands, hair, clothing and
utensils away from the
hopper during operation.
3
• Use only cold, tap water
in the water tank. Do no
use any other liquid.
• Never use the product without
water in the water tank.
• Ensure the portafilter is
firmly inserted and secured
into the brewing head
before using the machine.
• Never remove the portafilter
during the brewing
operation as the machine
is under pressure.
• Cleaning and user
maintenance must not
be performed by children
without supervision.
• Do not move the product
whilst in operation.
• Do not leave the product
unattended when in use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or
cleaning any parts.
• Do not place anything, other
than cups for warming,
on top of the product.
• Always switch off the product
by pressing the POWER button
to ‘Off’, switch off at the power
outlet and unplug if appliance
is to be left unattended, if
not in use, before cleaning,
before attempting to move
the appliance, disassembling,
assembling and when
storing the appliance.
• This appliance shall not be
used by children. Keep the
appliance and its cord out of
reach of children. Appliances
can be used by persons with
reduced physical, sensory
or mental capabilities or
lack of experience and
knowledge if they have
been given supervision or
instruction concerning use
of the appliance in a safe
way and if they understand
the hazards involved.
• Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book.
4
SPECIFIC
INSTRUCTIONS
FOR WATER
FILTER
• Filter cartridge should be
kept out of reach of children.
• Store filter cartridges in a dry
place in the original packaging.
• Protect cartridges from
heat and direct sunlight.
• Do not use damaged
filter cartridges.
• Do not open filter cartridges.
• If you are absent for
a prolonged period of time,
empty the water tank and
replace the cartridge.
IMPORTANT
SAFEGUARDS
FOR ALL
ELECTRICAL
APPLIANCES
• Unwind the power cord
fully before use.
• Do not let the power cord
hang over the edge of a
bench or table, touch hot
surfaces or become knotted.
• Connect only to a 230V
or 240V power outlet.
• To protect against electric
shock, do not immerse
the power cord, power
plug or appliance in water
or any other liquid.
• Always turn the appliance to
the OFF position, switch off
at the power outlet, remove
the plug and allow all parts
to cool before attempting to
move the appliance, when the
appliance is not in use, before
cleaning and when storing.
• The appliance can be used by
children aged from 8 years
and above and persons with
reduced physical, sensory
or mental capabilities,
or lack of experience and
knowledge, if they have
been given supervision
or instruction concerning
use of the appliance in
a safe way and understand
the hazards involved.
• Children shall not play
with the appliance.
• Cleaning and user
maintenance shall not be made
by children unless they are
older than 8 and supervised.
• Keep the appliance and
its cord out of reach of
children less than 8 years.
5
• It is recommended to regularly
inspect the appliance. Do not
use the appliance if power
cord, power plug or appliance
becomes damaged in any way.
If damaged or maintenance
other than cleaning is
required, please contact
Sage
®
Customer Service
or go to sageappliances.com.
• Any maintenance, other
than cleaning, should be
performed at an authorised
Sage
®
Service Centre.
• The use of attachments
not sold or recommended
by Sage
®
may cause fire,
electric shock or injury.
• This appliance is for household
use only. Do not use this
appliance for other than
its intended use. Do not
use in moving vehicles or
boats. Do not use outdoors.
Misuse may cause injury.
• The appliance is not intended
to be operated by means of
an external timer or separate
remote control system.
• The installation of a residual
current device (safety switch)
is recommended to provide
additional safety protection
when using electrical
appliances. It is advisable
that a safety switch with
a rated residual operating
current not exceeding
30mA be installed in the
electrical circuit supplying the
appliance. See your electrician
for professional advice.
The symbol shown
indicates that this
appliance should not be
disposed of in normal household
waste. It should be taken to
a local authority waste collection
centre designated for this
purpose or to a dealer providing
this service.
For more information, please
contact your local council office.
WARNING
To protect against
electric shock do not
immerse the power plug,
cord or appliance in water
or any liquid.
SAVE THESE INSTRUCTIONS
6
INTEGRATED CONICAL
BURR GRINDER
Stainless steel conical burrs maximise
ground coffee surface area for a full
espresso flavour. Upper and lower burrs
are removable for cleaning.
ADJUSTABLE GRIND SIZE
Espresso grind settings from fine to coarse
for optimal extraction.
ADJUSTABLE GRIND AMOUNT
Adjust the amount of fresh ground coffee
dosed into the filter basket to suit the
fineness or coarseness of the grind.
AUTOMATIC DOSING
Use the FILTER SIZE button to tell
the machine if you are using a 1 CUP
or 2 CUP filter basket. The grinder will
dispense the required amount of ground
coffee for a single or double cup dose.
HANDS FREE GRINDING
Auto stop for hands free grinding directly
into the portafilter.
THE RAZOR™ DOSE
TRIMMING TOOL
Patented twist blade trims down the puck
to the right level for precision dosing and
a consistent extraction.
ADJUSTABLE TEMPERATURE
CONTROL
For optimum coffee flavour.
TEMP CONTROL MILK JUG
With indicator strip to give you total
control over temperature.
PID TEMPERATURE CONTROL
Electronic PID temperature control
for increased temperature stability.
AUTO PURGE
Automatically adjusts water temperature
after steam for optimal espresso extraction
temperature.
THERMOCOIL HEATING SYSTEM
Integrated stainless steel water coil
accurately controls water temperature.
COMMERCIAL STYLE STEAM WAND
Stainless steel 360° swivel-action steam
wand for effortless milk texturing.
INSTANT HOT WATER
Dedicated hot water outlet for making
Long blacks and pre-heating cups.
LOW PRESSURE PRE-INFUSION
Applies low water pressure at the start
of the extraction to gently expand grinds
for an even extraction.
ESPRESSO PRESSURE GAUGE
Monitors espresso extraction pressure.
VOLUMETRIC CONTROL
Preset 1 & 2 cup volumes, manual over-ride
or programmable shot volumes.
DRY PUCK FEATURE
Removes excess water from the ground
coffee in the filter basket after extraction
for easy disposal of the coffee puck.
7
A
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TW
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F
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Q
```
A. 450g bean hopper
With locking system for easy removal,
storage and transfer of coffee beans.
B. Integrated conical burr grinder
C. Grind outlet
D. Grinding activation switch
E. Hands free grinding cradle
F. GRIND SIZE selector
Espresso grind settings from fine to coarse.
G. GRIND AMOUNT dial
Adjust the amount of fresh ground coffee
dosed into the filter basket to suit the fineness
or coarseness of the grind.
H. FILTER SIZE button
Tell the machine if you are using a 1 CUP
or 2 CUP filter basket and the grinder will
dispense the required amount of ground
coffee for a single or double cup dose.
I. POWER button
J. Integrated removable 54mm tamper
K. Group head
L. 54mm stainless steel portafilter
With commercial style spouts.
M. Extra-tall cup clearance for tall mugs
N. Removable wet & dry coffee separator
drip tray
With Empty Me! full tray indicator.
O. Storage tray (located behind drip tray)
Houses accessories when not in use.
P. 360˚ swivel-action steam wand
Q. Dedicated hot water outlet
R. Steam/Hot Water dial
Selector dial for steam and hot water.
Components
8
S. Steam/Hot Water light
Illuminates to indicate that the steam
or hot water function is selected.
T. 1 CUP and 2 CUP buttons
With preset, manual over-ride
or programmable shot volumes.
U. CLEAN ME light
Illuminates when a cleaning cycle
is required.
V. Espresso pressure gauge
W. Programme me button
Re-programs the preset 1 CUP
and2 CUP shot volumes.
X. Cup warming tray
Y. (2L) removable water tank
With replaceable water filter to reduce
impurities and scale.
ACCESSORIES
1. Temp Control™ Milk Jug
2. Cleaning disc
3. Cleaning tablets
4. Dual Wall filter baskets
(1 cup & 2 cup) Use with pre-ground coffee.
5. Single Wall filter baskets
(1 cup & 2 cup) Use when grinding fresh
whole coffee beans.
6. Water filter holder and filter
7. Cleaning brush
8. The Razor™ precision dose trimming tool
9. Cleaning tool
10. Allen key
3
2
5
4
1
6
8
9
10
7
Rating Information
220-240V ~ 50Hz ~ 1560-1850W
9
Functions
BEFORE FIRST USE
Machine Preparation
Remove and discard all labels and
packaging materials attached to your
espresso machine. Ensure you have removed
all parts and accessories before discarding
the packaging.
Remove the packaging and the plastics
bags containing the water filter and water
filter holder. Clean parts and accessories
(water tank, portafilter, filter basket, jug)
using warm water and a gentle dish washing
liquid. Rinse well then dry thoroughly.
INSTALLING THE WATER FILTER
• Remove the water filter and water filter holder
from the plastic bag.
• Soak the filter in cold water for 5 minutes.
• Wash the filter holder with cold water.
• Set the reminder for next month of
replacement. We recommend to replace
the filter after 3 months.
• Insert the filter into the two parts of the
filter holder.
• To install the assembled filter holder into the
water tank, align the base of the filter holder
with the adapter inside the water tank.
Push down to lock into place.
• Fill the water tank with cold water before
sliding back into position at the back
of the machine and locking into place.
NOTE
Replacing the water filter after three months
or 40L will reduce the need to descale the
machine. For information on purchasing
additional filters visit sageappliances.com.
10
FIRST USE
Initial Start Up
• Ensure the water filter is securely fitted
inside the water tank.
• Fill the water tank with cold, preferably
filtered water up to the MAX mark. When
replacing the water tank, ensure to push
down completely to lock into place.
NOTE
Always check the water level before use and
replace water daily. We recommend using
cold, filtered water. We do not recommend
the use of de-mineralised or distilled water
or any other liquid as this may affect the
taste of the espresso and how the machine
is designed to function.
Ensure the hopper is locked into position.
Plug the power cord into a 230V power
outlet. Press the POWER button to switch
the machine on. The POWER button light
will flash while the machine is heating.
NOTE
If the hopper is not correctly locked into
position, the FILTER SIZE LED’s will flash.
A pumping sound will be heard.
This is normal.
• When the machine has reached the correct
operating temperature, the POWER button
light will stop flashing and all button lights
on the control panel will illuminate. The
machine is now in STANDBY mode, ready
for the next step ‘Flushing The Machine’.
Flushing the Machine
It is recommended to complete a water
flushing operation, without ground coffee,
to ensure the machine has been conditioned.
When the machine has reached STANDBY
mode, follow these steps:
1. Press 2 CUP button to run hot water
through the group head.
2. Position the steam wand tip over the drip
tray. Rotate the STEAM/HOT WATER
dial to the STEAM position and run steam
through the steam wand for 10 seconds.
STEAM STANDBY HOT WATER
3. Rotate the STEAM/HOT WATER dial
to the HOT WATER position and run water
through the hot water outlet for 10 seconds.
STEAM STANDBY HOT WATER
4. Repeat steps 1–3 until the water tank
is empty.
11
GENERAL OPERATION
Setting the Grind Size
The grind size will affect the rate of water
flow through the coffee in the filter basket
and the flavour of the espresso. When
setting the grind size, it should be fine but
not too fine and powdery.
There are numbered settings on the GRIND
SIZE selector. The smaller the number, the
finer the grind size. The larger the number,
the coarser the grind size.
We recommend you start at setting 8 and
adjust as required.
Setting the Grind Amount
Set the GRIND AMOUNT dial to the
3 o’clock position as a starting point.
Adjust towards LESS or MORE as required
to adjust the dose amount. The metal cap
on the supplied tamper should be level
with the top edge of the filter basket rim,
AFTER tamping.
TIPS
It is normal that the GRIND SIZE selector
and GRIND AMOUNT dial will need to be
adjusted a few times to achieve the correct
extraction rate. Start with the suggested
settings, extract an espresso, then refer to
the Extraction Guide, page 17, to determine
what adjustments need to be made.
Selecting the Filter Size
Insert either the 1 CUP or 2 CUP filter
basket into the portafilter (see ‘Selecting
a Filter Basket’, page 21). Press the FILTER
SIZE button to select SINGLE if using the
1 CUP filter basket, or DOUBLE if using the
2 CUP filter basket.
SINGLE
FILTER SIZE
DOUBLE
Automatic Dosing
• Ensure the hopper is locked into position
and is filled with fresh coffee beans.
• Ensure the filter basket is completely dry
before placing the portafilter into the
grinding cradle.
• Push and release the portafilter to engage the
grinding activation switch, then allow fresh
ground coffee to fill the portafilter.
• Grinding will automatically stop, however
if you wish to stop grinding before the cycle
has finished, push and release the portafilter.
NOTE
It is normal for the portafilter to appear
overfilled with ground coffee. Untamped
coffee is three times the volume of tamped
coffee.
Manual Dosing
• If you prefer to manually dose, with the
portafilter inserted in the grinding cradle,
push and hold the portafilter to engage the
grinding activation switch. Continue holding
until the desired amount of ground coffee
has been dosed.
12
• To stop grinding, release the portafilter.
This will release the grinding activation
switch and stop the grinding function.
Tamping the Ground Coffee
• Once grinding is complete, carefully
withdraw the portafilter from the
grinding cradle.
• Tap the portafilter several times to collapse
and distribute the coffee evenly in the
filter basket.
• Tamp down firmly using approx. 15–20kgs
of pressure. The amount of pressure is not as
important as consistent pressure every time.
• As a guide to dose, the top edge of the metal
cap on the tamper should be level with the
top of the filter basket AFTER the coffee has
been tamped.
Trimming the Dose
The Razor™ precision dose trimming tool
allows you to trim the puck to the right level
for a consistent extraction.
the Razor
™
Precision dose trimming tool
• Insert the Razor™ dose trimming tool into
the filter basket until the shoulders of the tool
rest on the rim of the basket. The blade of
the dose trimming tool should penetrate the
surface of the tamped coffee.
• Rotate the Razor™ dose trimming tool back
and forth while holding the portafilter on
an angle over a knock box to trim off excess
coffee grinds. Your filter basket is now dosed
with the correct amount of coffee.
• Wipe excess coffee from the rim of the filter
basket to ensure a proper seal is achieved
in the group head.
Purging the Group Head
Before placing the portafilter into the group
head, run a short flow of water through the
group head by pressing the 1 CUP button.
This will stabilise the temperature prior
to extraction.
13
Inserting the Portafilter
Place the portafilter underneath the group
head so that the handle is aligned with
the INSERT position. Insert the portafilter
into the group head and rotate the handle
towards the centre until resistance is felt.
LOCK
INSERT
Preset Shot Volume – 1 CUP button
Press the 1 CUP button once to extract
a single shot of espresso at the preset
volume (approx. 30ml). The extraction will
start using the low pressure pre-infusion
(see page 14). The machine will stop after
the preset volume has been extracted.
PROGRAM
NOTE
The amount of espresso extracted in the cup
will vary depending on your grind size and
grind amount settings.
NOTE
Pressing the 1 CUP or 2 CUP button during
a preset shot volume will immediately stop
the extraction.
Preset Shot Volume – 2 CUP button
Press the 2 CUP button once to extract
a double shot of espresso at the preset
volume (approx. 60ml). The extraction will
start using the low pressure pre-infusion
The machine will stop after the preset
volume has been extracted.
PROGRAMME
Re-Programming
Shot Volume – 1 CUP Button
1. To begin programming, press the
Programme me button once. The machine
will beep once and the Programme button
will begin to flash. This indicates the
machine is in programming mode.
2. Press 1 CUP button to start espresso
extraction. Press 1 CUP button again
once desired volume of espresso has
been extracted. The machine will beep
twice to indicate the new 1 CUP volume
has been set.
Re-Programming
Shot Volume – 2 CUP Button
1. To begin programming, press the
Programme button once. The machine will
beep once and the Programme button will
begin to flash. This indicates the machine
is in programming mode.
14
2. Press 2 CUP button to start espresso
extraction. Press 2 CUP button again
once desired volume of espresso has been
extracted. The machine will beep twice
to indicate the new 2 CUP volume has
been set.
Resetting Default Volumes
To reset the machine to the default 1 CUP
and 2 CUP shot volumes, press and hold
the PROGRAM button until the machine
beeps three times. Release the PROGRAM
button. The machine will return to its
original default volume settings and default
espresso water temperature (see ‘Advanced
Temperature Mode’, page 16).
NOTE
Default settings: 1 CUP shot volume
is approx. 30ml. 2 CUP shot volume
is approx. 60ml.
Manual Shot Volume
Manually control low pressure
pre-infusion time and shot volume without
re-programming the preset shot volume.
Press and hold the 1 CUP or 2 CUP button.
The extraction will enter low pressure
pre-infusion until the button is released.
When the 1 CUP or 2 CUP button is
released, extraction will continue at full
pressure. Press the 1 CUP or 2 CUP button
again once the desired volume of espresso
has been extracted.
PROGRAM
PRESS & HOLD
NOTE
For optimal flavour when using a 1 CUP
filter basket, you should extract approx.
30ml. When using a 2 CUP filter basket,
you should extract approx. 60ml.
ESPRESSO PRESSURE GAUGE
Low Pressure Pre-Infusion
The gauge needle will be positioned in
the pre-infusion zone at the start of the
extraction indicating the machine is in
low pressure pre-infusion mode.
The low pressure pre-infusion gradually
increases water pressure to gently expand
grinds for an even extraction before
increasing to full pressure.
Ideal Espresso Zone
The gauge needle, when positioned
anywhere within the solid grey zone during
extraction, indicates the espresso has been
extracted at the ideal pressure.
15
Under Extracted Zone
The gauge needle, when positioned in the
lower zone during extraction, indicates the
espresso has been extracted with
insufficient pressure.
This occurs when the water flow through
the ground coffee is too fast and results in
an under extracted espresso that is watery
and lacks crema and flavour.
Causes for under extraction include the grind
being too coarse and/or insufficient coffee
in the filter basket and/or under tamping.
Over Extracted Zone
The gauge needle, when positioned in the
upper zone during extraction, indicates
the espresso has been extracted with too
much pressure.
This occurs when the water flow through the
ground coffee is too slow and results in an
over extracted espresso that is very dark and
bitter with a mottled and uneven crema.
Causes for over extraction include the
grind being too fine and/or too much
ground coffee in the filter basket and/or
over tamping.
USING THE STEAM/
HOT WATER DIAL
Steam
• Position the steam wand tip over the drip tray.
• Turn the STEAM/HOT WATER dial to the
STEAM position. The STEAM/HOT WATER
light will flash to indicate the machine is
heating to create steam. During this time,
condensed water may purge from the steam
wand. This is normal.
NOTE
When the machine creates steam,
a pumping noise can be heard. This is the
normal operation of the 15 bar Italian pump.
• When the STEAM/HOT WATER light
stops flashing the steam wand is ready
for use.
• Before inserting the wand into the milk,
pause the steam by returning the dial back
to the STANDBY position. Then within
8 seconds, insert the steam wand tip
(1–2cm) below the surface of the milk,
close to the right hand side of the jug at
the 3 o’clock position and quickly turn the
dial back to the STEAM position. Pausing
the steam avoids the milk splashing out
of the jug (this pause function lasts for
8 seconds only).
• Once the milk is at the correct temperature
(60–65°C) and the jug is hot to touch, return
the dial to the STANDBY position BEFORE
removing the jug.
• For more tips on milk texturing,
refer to ‘Texturing Milk’, page 19.
NOTE
After 5 minutes of continuous steaming,
the machine will automatically disable the
steam function. The STEAM/HOT WATER
light will flash. When this occurs return
the dial to the STANDBY position.
16
Hot Water
• Turn the STEAM/HOT WATER dial to
the HOT WATER position. The STEAM/
HOT WATER light will flash to indicate the
machine is heating to create hot water.
• When the STEAM/HOT WATER light
stops flashing the hot water is up to
temperature. Hot water will pour from the
hot water outlet and can be used for making
long blacks and pre-heating cups.
• To stop the hot water, return the dial to the
STANDBY position.
AUTO PURGE
For extracting espresso immediately after
using the steam function, this machine
features an auto purge function.
The auto purge function ensures the ground
coffee will not be burnt by the initial water
flow from the thermocoil being too hot.
The initial water is automatically released
into the drip tray after steaming to ensure
the thermocoil is at the optimal temperature
for extracting espresso.
Your espresso will always be extracted at the
optimal temperature ensuring only the best
flavours are extracted.
TIPS
Water is automatically released into the drip
tray after the steam to ensure the thermocoil
is at the optimal temperature for extracting
espresso. This is normal. If you find water
around the front of the machine, ensure
the drip tray is firmly pushed in place after
using the steam and hot water functions.
ADVANCED TEMPERATURE MODE
Adjusting Water Temperature
Different beans require a different water
temperature to extract their optimum flavour.
The Barista Express™ allows you to adjust
water temperature ±2°C in 1°C increments
from the default temperature.
To enter Advanced Temperature Mode:
1. Press the POWER button to switch the
machine off.
2. Press & hold the PROGRAM button, then
press the POWER button. The machine
will beep once. The illuminated button will
indicate the current temperature selected.
To adjust the water temperature, press one
of the following buttons within 5 seconds
of entering Advanced Temperature Mode.
The machine will beep twice to confirm
the change. If no buttons are pressed
within 5 seconds after entering Advanced
Temperature Mode, no change will be made
& the machine will return to STANDBY mode.
PROGRAMPOWER
PRESS & HOLD
Default Temperature setting:
In Advanced Temperature Mode, press
the Programme ME button.
PROGRAM
17
Increase Water Temperature +1˚C:
In Advanced Temperature Mode, press
the 1 CUP button.
PROGRAM
Increase Water Temperature +2˚C:
In Advanced Temperature Mode, press
the2 CUP button.
PROGRAMME
Decrease Water Temperature -1˚C:
In Advanced Temperature Mode,
press the FILTER SIZE button.
SINGLE
FILTER SIZE
DOUBLE
PROGRAMMEPOWER
Decrease Water Temperature -2˚C:
In Advanced Temperature Mode,
press the POWER button.
SINGLE
FILTER SIZE
DOUBLE
PROGRAMMEPOWER
18
Coffee Making
Tips & Preparation
PRE-HEATING
Heating your cup or glass
A warm cup will help maintain the coffee’s
optimal temperature. Pre-heat your cup by
rinsing with hot water from the hot water
outlet and place on the cup warming tray.
Heating the portafilter and filter basket
A cold portafilter and filter basket can
reduce the extraction temperature enough
to significantly affect the quality of your
espresso. Always ensure the portafilter and
filter basket are pre-heated with hot water
from the hot water outlet before initial use.
NOTE
Always wipe the portafilter and filter basket
dry before dosing with ground coffee as
moisture can encourage channelling where
water by-passes the ground coffee during
extraction.
SELECTING A FILTER BASKET
Single Wall Filter Baskets
Use Single Wall filter baskets if grinding
fresh whole coffee beans.
Single Wall filter baskets allow you to
experiment with grind, dose and tamp
to create a more balanced espresso.
1 CUP 2 CUP
Dual Wall Filter Baskets
Use Dual Wall filter baskets if using
pre-ground coffee. Dual Wall filter baskets
regulate the pressure and help to optimise
the extraction regardless of the grind, dose,
tamp pressure or freshness.
1 CUP 2 CUP
NOTE
Regardless of whether you use Single Wall
or Dual Wall filter baskets, use the 1 CUP
basket when brewing a single cup and
the 2 CUP basket when brewing two cups
or a stronger single cup or mug.
The provided filter baskets are designed for:
1 CUP basket = approx. 8–10g.
If using pre-ground coffee, this is approx.
2 level tablespoons.
2 CUP basket = approx. 15–18g.
If using pre-ground coffee, this is approx.
3 level tablespoons. If using freshly ground
coffee, this is approx. 4 level tablespoons.
The reason for this difference is that
pre-ground coffee is often coarser and
hence occupies more volume than coffee
that is more finely ground.
NOTE
You may need to experiment with how much
coffee is dosed into the filter basket or how
long the grinder needs to run to achieve the
correct amount. For example, when using
a finer espresso grind with the Single Wall
filter baskets, you may need to increase the
grind amount to ensure the filter basket
is correctly dosed.
19
NOTE
You will need to adjust the grind amount
and size if switching from a single basket
to a double basket, or vice versa.
THE GRIND
If grinding coffee beans, the grind size
should be fine but not too fine. The grind
size will affect the rate at which the water
flows through the ground coffee in the filter
basket and the taste of the espresso.
If the grind is too fine (looks like powder
and feels like flour when rubbed between
fingers), the water will not flow through
the coffee even when under pressure.
The resulting espresso will be OVER
EXTRACTED, dark in colour and bitter in
flavour. If the grind is too coarse the water
will flow through the ground coffee in the
filter basket too quickly. The resulting
espresso will be UNDER EXTRACTED
and lacking in colour and flavour.
COFFEE DOSE AND TAMPING
Follow the instructions for:
1. Setting the Grind Size, page 11.
2. Setting the Grind Amount, page 11.
3. Selecting the Filter Size, page 11.
4. Automatic Dosing or Manual Dosing,
page 11–12.
5. Tamping the Ground Coffee, page 12.
6. Trimming the Dose, page 12.
PURGING THE GROUP HEAD
Before placing the portafilter into the group
head, run a short flow of water through the
group head by pressing the 1 CUP button.
This will purge any ground coffee residue
from the group head and stabilise the
temperature prior to extraction.
INSERTING THE PORTAFILTER
Place the portafilter underneath the group
head so that the handle is aligned with
the INSERT position. Insert the portafilter
into the group head and rotate the handle
towards the centre until resistance is felt.
EXTRACTING ESPRESSO
• Place pre-warmed cup(s) beneath the
portafilter and press the 1 CUP or 2 CUP
button for the desired volume.
• Due to pre-infusion time, the espresso
will not start to flow immediately.
• As a guide, the espresso will start to
flow after 4–7 seconds (infusion time)
and should be the consistency
of dripping honey.
• If the espresso starts to flow after
less than 3 seconds you have either
under dosed the filter basket and/or
the grind is too coarse. This is an
UNDER-EXTRACTED shot.
If the espresso starts to drip but doesn’t
flow after 8 seconds, then you have either
over dosed the filter basket and/or the grind
is too fine. This is an OVER-EXTRACTED shot.
A great espresso is about achieving the
perfect balance between sweetness, acidity
and bitterness. The flavour of your coffee will
depend on many factors, such as the type
of coffee beans, degree of roast, freshness,
coarseness or fineness of the grind, dose
of ground coffee, and tamping pressure.
Experiment by adjusting these factors
just one at a time to achieve the taste of your
preference, see ‘Extraction Guide,’ page 21.
TEXTURING MILK
There are two phases to texturing milk.
The first is stretching the milk to aerate it
and the second is swirling the milk to make
it silky smooth. These two operations should
blend into one.
20
• Always start with fresh cold milk.
• Fill the jug just below the “V” at the bottom
of the spout.
• Position the steam wand tip over the drip
tray and turn the STEAM/HOT WATER
dial to the STEAM position.
The STEAM/HOT WATER light will flash
to indicate the machine is heating to create
steam. During this time, condensed water
may purge from the steam wand. This is
normal. When the STEAM/HOT WATER
light stops flashing the steam wand is ready
for use.
NOTE
When the machine creates steam,
a pumping noise can be heard. This is the
normal operation of the 15 bar Italian pump.
• Before inserting the wand into the milk,
pause the steam by returning the dial back
to the STANDBY position. Then within
8 seconds, insert the steam wand tip
1–2cm below the surface of the milk,
close to the right hand side of the jug at
the 3 o’clock position and quickly turn the
dial back to the STEAM position. Pausing
the steam avoids the milk splashing out
of the jug (this pause function lasts for
8 seconds only).
• Keep the tip just under the surface of the
milk until the milk is spinning clockwise,
producing a vortex (whirlpool effect).
• With the milk spinning, slowly lower the
jug. This will bring the steam tip to the
surface of the milk & start to introduce air
into the milk. You may have to gently break
the surface of the milk with the tip to get the
milk spinning fast enough.
• Keep the tip at or slightly below the surface,
continuing to maintain the vortex. Texture
the milk until sufficient volume is obtained.
• Lower the tip beneath the surface, but keep
the vortex of milk spinning. The indicator
strip on the milk jug will change colour
to highlight the exact milk temperature.
We recommend milk temperature to be
between 60–65°C.
• Turn off steam BEFORE taking the tip out
of the milk.
• Set the jug to one side. Immediately wipe
the steam wand with a damp cloth. Then,
with the steam wand tip directed over the
drip tray, briefly turn steam on to clear any
remaining milk from inside the steam wand.
• Tap the jug on the bench to collapse
any bubbles.
• Swirl the jug to “polish” and re-integrate
the texture.
• Pour milk directly into the espresso.
• The key is to work quickly, before the milk
begins to separate.
TIPS
Water is automatically released into the drip
tray after the steam and hot water functions
to ensure the thermocoil is at the optimal
temperature for extracting espresso. This
is normal. If you find water around the front
of the machine, ensure the drip tray is firmly
pushed in place after using the steam and
hot water functions.
HINTS & TIPS
• Use freshly roasted coffee beans,
with a ‘roasted on’ date and use within
2 weeks of ‘roasted on’ date.
• Grind beans immediately before brewing
as ground coffee quickly loses its flavour
and aroma.
• Store coffee beans in a cool, dark and dry
container. Vacuum seal if possible.
• Buy coffee beans in small batches to reduce
the storage time and store no more than
one weeks supply at any time.
21
EXTRACTION GUIDE
Within
Espresso Range
Under
Espresso Range
• Flow starts after 4–7 secs
• Flow slow like warm honey
• Crema is golden brown with a ne
mousse texture
• Espresso is dark brown
• Extraction takes 25–35 secs
SOLUTIONS SOLUTIONS
Grind Finer
Tamp using 15 kilos of
pressure. The top edge of
metal cap on the tamper
should be level with the
top of the lter basket
AFTER tamping.
Trim the puck to the right
level using the Razor
™
dose trimming tool.
Always use the Razor
™
tool and trim off some
coffee after tamping.
Over
Espresso Range
LOCK
INSERT
• Flow starts after 1–3 secs
• Flow fast like water
• Crema is thin and pale
• Espresso is pale brown
• Tastes bitter/sharp, weak and watery
• Extraction takes up to 20 secs
• Flow starts after 8 secs
• Flow drips or not at all
• Crema is dark and spotty
• Espresso is very dark brown
• Tastes bitter and burnt
• Extraction takes more than 40 secs
REMOVE USED
GRINDS
Used grinds will form
a coffee 'puck'. If the
puck is wet, refer to
the 'Under Extraction'
section.
RINSE FILTER
BASKET
Keep the lter basket
clean to prevent
blockages. Without
ground coffee in the lter
basket, lock the
portalter into the
machine and run hot
water through.
AFTER EXTRACTION
GRIND SIZE FINER
Adjust & re-test
GRIND SIZE COARSER
Adjust & re-test
CORRECT EXTRACTION UNDER EXTRACTION OVER EXTRACTION
Grind Coarser
Tamp using 15 kilos of
pressure. The top edge of
metal cap on the tamper
should be level with the
top of the lter basket
AFTER tamping.
Trim the puck to the right
level using the Razor
™
dose trimming tool.
TURNTURN
Always use the Razor™
tool and trim off some
coffee after tamping.
OPTIMUM
8-10G (1 CUP)
15-18G (2 CUP)
25-35 SECBALANCED
GRIND TAMPDOSE SHOT TIME
TOO FINE
TOO MUCH
USE RAZOR TOO TRIM
TOO LITTLE
INCREASE DOSE &
USE RAZOR TOO TRIM
OVER 40 SEC
OVER EXTRACTED
BITTER
•
ASTRINGENT
TOO COARSE UNDER 20 SEC
UNDERDEVELOPED
•
SOUR
UNDER EXTRACTED
15-20KG
15-20KG
15-20KG
22
POWER
FILTER SIZE
GRIND AMOUNT
POWER
FILTER SIZE
GRIND AMOUNT
POWER
FILTER SIZE
GRIND AMOUNT
13
Hold hopper over container & turn
dial to release beans into container
Align hopper
into position
Run grinder
until empty
Remove hopper
Unlock hopper
1 2 3 4 5
Move adjustable
top burr, 1 number,
coarser or finer
Remove wire
handle from both
sides of the burr
Align the number
with the handle
opening
Remove upper
burr
6
8877 9
Insert wire
handle from both
sides of the burr
10
Push upper burr
firmly into
position
11
Lock upper burr
12
Align hopper
into position
SINGLE DOUBLE
PUSH
F
I
N
E
C
O
A
R
S
E
F
I
N
E
C
O
A
R
S
E
4
5
6
7
8
F
I
N
E
C
O
A
R
S
E
F
I
N
E
C
O
A
R
S
E
AIR TIGHT
CONTAINER
14
Lock hopper
15
Check your
extraction
ADJUSTING CONICAL BURRS
Some types of coffee may require a wider grind range to achieve an ideal extraction
or brew. A feature of your Barista Express™ is the ability to extend this range with
an adjustable upper burr. We recommend making only one adjustment at a time.
23
The provided water filter helps prevent
scale build-up in and on many of the inner
functioning components. Replacing the
water filter after three months or 40L will
reduce the need to descale the machine.
The limitation of 40L is based on water
hardness level 4. If you are in level 2 area,
you can increase this to 60L.
NOTE
For information on purchasing additional
water filters visit sageappliances.com
CLEANING CYCLE
The CLEAN ME light will illuminate
when a cleaning cycle is required. This
is a back-flushing cycle and is separate
from descaling.
1. Insert the 1 CUP filter basket into
the portafilter, followed by the
supplied cleaning disc, followed by
1 cleaning tablet.
2. Lock the portafilter into the group head
and place a large container beneath the
portafilter spouts.
3. Ensure the water tank is filled with cold
water and the drip tray is empty.
4. Press the POWER button to switch the
machine off.
5. Press the 1 CUP and 2 CUP buttons
simultaneously, then also press the
POWER button. Hold all 3 buttons
together for approximately 10 seconds.
6. The cleaning cycle will commence and
last for approximately 5 minutes. During this
time, water will intermittently flow
from the portafilter spouts. Once complete,
3 beeps will sound.
7. Remove the portafilter and ensure the tablet
has completely dissolved. If the tablet has
not dissolved, repeat until the tablet has
dissolved.
DESCALING
After regular use, hard water can cause
mineral build up in and on many of the inner
functioning components, reducing
the brewing flow, brewing temperature, power
of the machine, and taste of the espresso.
1. Even if you are correctly using the water filter
provided, we recommend you to descale
when you see scale build-up
in the water tank.
WARNING
Do not immerse power cord, power plug
or appliance in water or any other liquid. The
water tank should never be removed
or completely emptied during descaling.
Care & Cleaning
REPLACING THE WATER FILTER
Soak Filter
for 5 min
Install water
tank
Set current
month
Replace filter
after 90 days
or after 40L
!
Assemble
water filter
parts
Ensure parts
are connected
Install filter
in tank
1 6
22 3
54
24
Priming machine for descaling function
2. Dissolve one Sage
®
Descaling powder
sachet into one litre of water then fill the
water tank.
3. Press and hold the 2-CUP button and
then press and hold the POWER button
simultaneously to enter the Descale mode.
The unit will heat up as part of commencing
the descaling action, during the heating
processes the POWER button should flash
continuously. The machine will indicate
it is ready for descaling when the POWER
button, 1 CUP button, CLEAN ME indicator
and HOT WATER/STEAM indicator are
all illuminated (solid on).
Descaling the coffee component
4. Press the 1-CUP button to start the
descaling for the coffee component of
the machine. Descaling coffee component
takes approximately 25 seconds. The
1 CUP button should flash continuously
and remain constant once the descaling
process has finished. To terminate the
descaling within 25 seconds, press the
1 CUP button again.
Descale the steam and hot water
components
Descaling steam and hot water takes
approximately 13 seconds and 8 seconds
respectively. Descaling can be terminated
prematurely by turning the steam dial
to STANDBY.
5. Descale Steam component by turning
the steam dial LEFT towards the
STEAM icon.
STEAM STANDBY HOT WATER
6. Descale Hot water component by turning
the steam dial to the RIGHT towards
the HOT WATER icon.
STEAM STANDBY HOT WATER
Repeat processes to complete descaling
After the above processes about half
(0.5 litre) of the descale solution should
be left in the water tank.
7. Repeat steps 4–6 above to complete the
descaling process to empty the solution
in the tank.
Descaling Solution Rinse
8. After descaling, remove the water tank and
rinse thoroughly then refill with fresh cold
water to the maximum capacity (2 litres)
and repeat steps 4–6 to further cleanse the
machine of any residue of the cleaning
solution thoroughly.
9. Press ‘POWER’ to quit the descaling
process. This will be indicated by the
LED lights switching off.
NOTE
The machine turns off automatically if
there is no action for 5 minutes in descaling
mode. To resume descaling, please start
from step 3.
25
CLEANING THE CONICAL BURR GRINDER
ADVANCED CLEANING FOR THE CONICAL BURR GRINDER
This step is only required if there is a blockage between the grinding burrs and the grinder outlet.
Empty hopper Replace hopper Lock hopper Run grinder empty Unlock hopperUnlock hopper
1 2 3 4 5
SINGLE DOUBLE
PUSH
6
Remove top burr Clean top burr with brush Clean lower burr with brush Clean chute with brushUnlock top burr
8 9
10 11 12
L
O
C
K
A
L
I
G
N
SINGLE DOUBLE
PUSH TO GRIND
Remove hopper
7
POWER
FILTER SIZE
GRIND AMOUNT
POWER
FILTER SIZE
GRIND AMOUNT
Set 'GRIND SIZE' to '1'
(finest)
Use 10mm socket. Rotate
'Clockwise' to loosen the
nut only
Set 'GRIND SIZE' to '16'
(coarsest)
Unlock & remove top burr Remove nut, spring & at
washer. Carefully remove
lower burr
Remove hopper
1 2 3 4 5 6
Clean chute with brush Insert washers & grind fan
using long-nose pliers
Insert lower burr (drive pin
& cavity to align). Insert
at washer & spring washer
Rotate 'Counter-Clockwise'
to tighten nut
Unblock the grinds exit
chute using the brush or
a pipe cleaner
8 9
10 11 12
Insert & lock top burr
13
Set 'GRIND SIZE' to '5'.
Replace & lock hopper
14
SINGLE DOUBLE
PUSH TO GRIND
Remove grind fan & washers
using long-nose pliers
7
POWER
FILTER SIZE
GRIND AMOUNT
GRIND SIZE
LOOSEN NUT
TIGHTEN NUT
GRIND SIZE
SPRING
WASHER
FLAT
WASHER
GRIND SIZE
1. GRIND FAN
2. METAL WASHER
3. FELT WASHER
3
2
1
1.
FELT WASHER
2. METAL WASHER
3.
GRIND FAN
1
2
3
SPRING
WASHER
FLAT
WASHER
WARNING
Care should be taken as the grinder burrs are extremely sharp. Care should be taken as the
grinder burrs are extremely sharp.
26
CLEANING THE STEAM WAND
The steam wand should always be cleaned
after texturing milk. Wipe the steam wand
with a damp cloth. Then with the steam
wand tip directed over the drip tray, briefly
set the STEAM/HOT WATER dial to
the STEAM position. This will clear any
remaining milk from inside the steam wand.
If any of the holes in the tip of the steam
wand become blocked, ensure the STEAM/
HOT WATER dial is in the STANDBY
position. Press the POWER button to switch
the machine off and allow to cool. Use the
pin on the end of the provided cleaning tool
to unblock the hole(s).
If the steam wand remains blocked, remove
the tip using the integrated spanner in the
cleaning tool and soak in hot water. Use the
pin on the end of the provided cleaning tool
to unblock the hole(s) before re-attaching
to the steam wand.
CLEANING THE FILTER BASKETS
AND PORTAFILTER
The filter baskets and portafilter should be
rinsed under hot water immediately after
use to remove all residual coffee oils.
If any of the holes in the filter basket
become blocked, use the pin on the end
of the provided cleaning tool to unblock
the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and soak filter
basket and portafilter in solution for approx.
20 minutes. Rinse thoroughly.
CLEANING THE SHOWER SCREEN
The group head interior and shower screen
should be wiped with a damp cloth to
remove any ground coffee particles.
Periodically purge the machine. Place an
empty filter basket and portfilter into the
group head. Press and hold the 1 CUP
button and run a short flow of water to rinse
out any residual coffee.
CLEANING THE DRIP
& STORAGE TRAY
The drip tray should be removed, emptied
and cleaned at regular intervals, particularly
when the drip tray full indicator is showing
EMPTY ME!
Remove the grid from the drip tray. Lift the
coffee grind separator and dispose of any
coffee grounds. The EMPTY ME! indicator
can also be removed from the drip tray by
pulling upwards to release the side latches.
Wash all parts in warm soapy water with
a soft cloth. Rinse and dry thoroughly.
The storage tray (located behind the drip
tray) can be removed and cleaned with
a soft, damp cloth. Do not use abrasive
cleansers, pads or cloths which can scratch
the surface.
NOTE
All parts should be cleaned by hand using
warm water and a gentle dish washing
liquid. Do not use abrasive cleansers, pads
or cloths which can scratch the surface.
Do not clean any of the parts or accessories
in the dishwasher.
CLEANING THE OUTER HOUSING
& CUP WARMING TRAY
The outer housing and cup warming tray
can be cleaned with a soft, damp cloth.
Polish with a soft, dry cloth. Do not use
abrasive cleansers, pads or cloths which
can scratch the surface.
WARNING
To prevent damage, do not use alkaline
cleaning agents when cleaning. Use a soft
cloth and a mild detergent.
27
STORING YOUR MACHINE
Before storing, ensure the STEAM/HOT
WATER dial is in the STANDBY position,
press the POWER button to switch the
machine off and remove the plug from the
power outlet. Remove unused beans from
the hopper, clean the grinder (see page 28),
empty the water tank and the drip tray.
Ensure the machine is cool, clean and dry.
Insert all accessories into the storage tray.
Store upright. Do not place anything on top.
WARNING
Do not immerse power cord, power plug
or appliance in water or any other liquid.
USING THE ALLEN KEY
Over time, the silicone seal surrounding
theshower screen will need to be replaced
to ensure optimum brewing performance.
1. Press the POWER button to switch the
machine off and unplug the cord from the
power outlet.
2. Carefully remove the water tank and drip
tray, taking particular care if they are full.
3. Using a skewer or similar, clean the centre
of the screw of any residual coffee.
4. Insert the shorter end of the Allen Key
into the centre of the screw. Turn
counter-clockwise to loosen the screw.
Clean centre of screw before
inserting Allen Key
5. Once loosened, carefully remove and retain
the screw and stainless steel shower screen.
Make note of the side of the shower screen
that is facing downwards. This will make
re-assembly easier. Wash the shower screen
in warm soapy water, then dry thoroughly.
6. Remove the silicone seal with your fingers
or a pair of long-nose pliers. Insert the new
seal, flat side first, so the ribbed side
is facing you.
7. Re-insert the shower screen, then the screw.
With your fingers, turn the screw clockwise
for 2-3 revolutions then insert the Allen Key
to tighten until the screw is flush with the
shower screen.
8. Re-insert the drip tray and water tank.
Contact Sage
®
Customer Service or visit
sageappliances.com for replacement
silicone seals or for advice.
28
Troubleshooting
PROBLEM POSSIBLE CAUSE WHAT TO DO
Machine does not heat up.
STEAM/HOT WATER
light flashes when the
machine is turned on.
• STEAM/HOT WATER
dial is not in the STANDBY
position.
• Turn the STEAM/HOT WATER dial to the
STANDBY position. Machine will commence
heating.
Water does not flow
from the group head.
No hot water.
• Machine has not reached
operating temperature.
• Allow time for the machine to reach operating
temperature. The POWER button light will stop
flashing and all button lights on the control
panel will illuminate when ready.
• Water tank is empty. • Fill tank.
• Water tank is not fully
inserted and locked into
position.
• Push water tank down completely to lock into
place.
• Machine needs to be
descaled.
• Refer to ‘Descaling’, page 23.
• Coffee is ground too finely
and/or too much coffee in
filter basket and/or over
tamping and/or filter basket
is blocked.
• See below, ‘Espresso only drips from the
portafilter spouts or not at all’.
Espresso only drips
from the portafilter
spouts or not at all.
• Coffee is ground too finely. • Use slightly coarser grind. Refer to ‘Setting
the Grind Size’, page 11 and ‘Over Extraction’,
page 15.
• Too much coffee in the filter
basket.
• Lower dose of coffee. Refer to ‘Setting the Grind
Amount’, page 11 and ‘Over Extraction’, page 15.
• Coffee tamped too firmly.
• Tamp between 15–20kg of pressure.
• Water tank is empty. • Fill tank.
• Water tank is not fully
inserted and locked into
position.
• Push water tank down completely to lock into
place.
• The filter basket may
be blocked.
• Use the pin on the end of the provided cleaning
tool to unblock the hole(s). If the hole(s) remain
blocked, dissolve a cleaning tablet in hot water
and soak filter basket and portafilter in solution
for approx. 20 minutes. Rinse thoroughly.
• Machine needs to be
descaled.
• Refer to ‘Descaling’, page 23.
29
PROBLEM POSSIBLE CAUSE WHAT TO DO
Espresso runs out
too quickly.
• Coffee is ground too coarsely. • Use slightly finer grind. Refer to ‘Setting the
Grind Size’, page 11 and ‘Under Extraction’,
page 15.
• Not enough coffee in the
filter basket.
• Increase dose of coffee. Refer to ‘Setting the
Grind Amount’, page 11 and ‘Under Extraction’,
page 15.
• Coffee tamped too lightly. • Tamp between 15–20kg of pressure.
Espresso runs out around
the edge of the portafilter.
• Portafilter not inserted
in the group head correctly.
• Ensure portafilter is completely inserted
and rotated until resistance is felt.
• There are coffee
grounds around the
filter basket rim.
• Clean excess coffee from the rim of the filter
basket to ensure a proper seal in group head.
• Coffee tamped too lightly. • Tamp between 15–20kg of pressure.
Espresso runs out around
the edge of the portafilter.
• Portafilter not inserted
in the group head correctly.
• Ensure portafilter is completely inserted
and rotated until resistance is felt.
• There are coffee
grounds around the
filter basket rim.
• Clean excess coffee from the rim of the filter
basket to ensure a proper seal in group head.
• Too much coffee in
the filter basket.
• Lower dose of coffee. Refer to ‘Setting the Grind
Amount’, page 11.
• The silicone seal surrounding
the shower screen needs
to be replaced to
ensure the portafiler is
properly secured into
the group head.
• Refer to ‘Using the Allen Key’, page 27.
30
PROBLEM POSSIBLE CAUSE WHAT TO DO
No steam.
• Machine has not reached
operating temperature.
• Allow time for the machine to reach operating
temperature. The STEAM/HOT WATER light
will flash to indicate the machine is heating
to create steam. During this time, condensed
water may purge from the steam wand. This is
normal. When the STEAM/HOT WATER light
stops flashing the steam wand is ready for use.
• Water tank is empty. • Fill tank.
• Water tank is not fully
inserted and locked into
position.
• Push water tank down completely to lock
into place.
• Machine needs to be
descaled.
• Refer to ‘Descaling’, page24.
• Steam wand is blocked. • Refer to ‘Cleaning the Steam Wand’, page 26.
• STEAM/HOT WATER
dial is not in the STEAM
position.
• Ensure the STEAM/HOT WATER dial is
completely rotated to the STEAM position.
Coffee not hot enough.
• Cups not pre-heated. • Rinse cups under hot water outlet and place
on cup warming tray.
• Portafilter not pre-heated. • Rinse portafilter under hot water outlet.
Dry thoroughly.
• Milk not hot enough
(if making a cappuccino or
latté etc).
• Heat milk until side of the jug becomes hot
to touch.
• Machine needs to be
descaled.
• Refer to ‘Descaling’, page 23.
31
PROBLEM POSSIBLE CAUSE WHAT TO DO
No crema.
• Coffee tamped too lightly. • Tamp between 15–20kg of pressure.
• Coffee is ground too coarsely. • Use slightly finer grind. Refer to ‘Setting the
Grind Size’, page 11 and ‘Under Extraction’,
page 15.
• Coffee beans or
pre-ground coffee
are not fresh.
• If grinding fresh whole coffee beans, buy
freshly roasted coffee with a “roasted on”
date and use within 2 weeks of this date.
• If using pre-ground coffee, use within a week
of grinding.
• The filter basket may
be blocked.
• Use the pin on the end of the provided cleaning
tool to unblock the hole(s). If the hole(s) remain
blocked, dissolve a cleaning tablet in hot water
and soak filter basket and portafilter in solution
for approx. 20 minutes. Rinse thoroughly.
• Single Wall filter baskets are
being used with pre-ground
coffee.
• Ensure you use Dual Wall filter baskets
with pre-ground coffee.
Drip tray fills
too quickly.
• Auto purge feature. Water is
automatically released into
the drip tray after the steam
and hot water functions to
ensure the thermocoil is at
the optimal temperature for
extracting espresso.
• No action required as this is the normal
operation of the machine.
Pulsing/pumping sound
while extracting espresso
or steaming milk.
• The machine is carrying out
the normal operation of the
15 bar Italian pump.
• No action required as this is the normal
operation of the machine.
• Water tank is empty. • Fill tank.
• Water tank is not fully
inserted and locked into
position.
• Push water tank down completely to lock
into place.
Water leaking.
• Auto purge feature. Water is
automatically released into
the drip tray after the steam
and hot water functions to
ensure the thermocoil is at
the optimal temperature for
extracting espresso.
• Ensure the drip tray is firmly pushed in place
after using the steam and hot water functions.
• Empty the drip tray regularly.
• Water tank is not fully
inserted and locked into
position.
• Push water tank down completely to lock
into place.
32
PROBLEM POSSIBLE CAUSE WHAT TO DO
• The silicone seal surrounding
the shower screen needs to
be replaced to ensure the
portafiler is properly secured
into the group head.
• Refer to ‘Using the Allen Key’, page 27.
Machine is on but
ceases to operate.
• The safety thermal-cut out
may have activated due
to the pump or grinder
overheating.
• Press the POWER button to switch the
machine off and unplug from the power
outlet. Allow to cool for about 30–60
minutes.
• If problem persists please contact
Sage
®
Customer Service or go to
sageappliances.com
No ground coffee
coming from grinder.
• No coffee beans in hopper. • Filler hopper with fresh coffee beans.
• Blocked grinder chamber
or chute.
• Clean and clear grinder chamber and chute.
Refer to ‘Advanced Cleaning for the Conical
Burr Grinder’, page 25.
• Water/moisture
in grinder chamber
and chute.
• Clean and clear grinder chamber and
chute. Refer to ‘Advanced Cleaning for the
Conical Burr Grinder’, page 25. Ensure
burrs are thoroughly dry before
re-assembling. It is possible to use a hair
dryer to blow air into the grinder chamber.
FILTER SIZE LED’s
are flashing.
• Bean hopper is not
attached correctly.
• Remove hopper, check for debris and then
re-lock hopper into position.
Too much/too little
ground coffee is
being delivered to
the filter basket.
• Grind amount settings
are incorrect for particular
grind size.
• Use the GRIND AMOUNT dial to increase
or decrease the grind amount. Refer to
‘Setting the Grind Amount’, page 11 and
‘Extraction Guide’, page 21.
Too much/too little
espresso is being
delivered to the cup.
• Grind amount and/or
grind size settings and/
or shot volumes require
adjustment.
• Try the following, one at a time:
• Reset the machine to its original default
settings. Refer to ‘Resetting Default
Volumes’, page 14.
• Re-program the shot volumes. Refer to
‘Re-Programming Shot Volume’, page 13.
• Adjust the grind amount and/or grind size
settings. Refer to ‘Setting the Grind Size’,
page 11, ‘Setting the Grind Amount’, page
11 and ‘Extraction Guide’, page 21.
Grinder is making
a loud noise.
• Blockage or foreign object
in grinder.
• Remove hopper, check for debris or
blockage. If necessary, clean and clear
grinder chamber and chute. Refer to
‘Cleaning the Conical Burr Grinder’,
page 25.
33
CAPPUCCINO
A single shot of espresso with textured milk, garnished
with drinking chocolate.
ESPRESSO
Intense and aromatic, it is also known as a short black
and is served in a small cup or glass.
LATTÉ
A latté consists of a single espresso with textured milk
and approx. 10mm of foam.
MACCHIATO
Traditionally served short, the macchiato is also poured as
a long black with a dash of milk or a dollop of textured milk.
LONG BLACK
Add hot water first, then a shot of espresso (single or double)
so that crema is maintained.
RISTRETTO
A ristretto is an extremely short espresso of approximately
15ml, distinguished by its intense flavour and aftertaste.
Coffee Recipes
34
Notes
www.sageappliances.com
UK IE
BRG Appliances Limited
Unit 3.2, Power Road Studios, 114 Power Road, London, W4 5PY
Freephone (UK Landline): 0808 178 1650
Mobile Calls (National Rate): 0333 0142 970
DE AT
Sage Appliances GmbH
Johannstraße 37, 40476 Düsseldorf, Deutschland
Für den Kundendienst besuchen
Sie bitte www.sageappliances.com
Registered in Germany No. HRB 81309 (AG Düsseldorf).
Registered in England & Wales No. 8223512.
Aufgrund kontinuierlicher Produktverbesserungen kann das auf dieser Verpackung dargestellte Produkt leicht vom tatsächlichen Produkt abweichen.
Due to continued product improvement, the products illustrated or photographed in this document may vary slightly from the actual product.
Copyright BRG Appliances 2018.
BES875 – B18