AMAZON CONFIDENTIAL
FAQ Library
Table of Contents:
• Accessing Amazon Business
• Payment Methods
• Approvals
• Product Categories
• Manage Suppliers
• Tax Exemption
• Orders
• Delivery
• Returns
• Business Prime
• Other Amazon Programs
• Amazon Smile
• Single Sign On (SSO)
• Customer Service
• Amazon Business Resource Center
AMAZON CONFIDENTIAL
Accessing Amazon Business
How do I access my Amazon Business account?
View step by step instructions on how to access your Amazon Business account here: Registration Guide
If directed by my administrator, how do I deregister my account?
1. Log into your Business Account
2. Download an order history report for the past 6-12 months via Business Analytics from
your drop-down menu
3. Click the following link to deregister your existing account:
https://amazon.com/gp/b2b/manage/deregister
NOTE: The terminology on this screen can be confusing. Rest assured your order history will not
be lost, your account will be converted back to an Amazon.com consumer account, allowing you
to join the new, central Amazon Business account.
Once you are done, please email your account admin at john.chaplain@unco.edu to request an
invitation to the central business account. Then, follow the appropriate steps in the registration guide
linked above to convert your account.
I tried to deregister my account but it says “I don’t have permissions to close this account.” How
should I proceed?
The reason you do not have permissions to close your account is because you are not the administrator
of the account you are tied to. Please reach out to the administrator on the existing account and have
them remove you. If you are unsure of who your account administrator is, please contact Customer
Service at HERE.
When I access Amazon Business for the first time, I am prompted to log in with a password. I do not
know my login information.
You are asked to enter a password because you have an existing Amazon account with your @unco.edu
email address. If you cannot remember the password, please select the “forgot password” button to
reset. If you are still having trouble resetting the password, please call Amazon Business Customer
Service at 1-888-281-3847
Once your password has been reset, you will either want to follow Scenario 3 to separate your order
history or Scenario 2 to convert your existing account into a Business account. Registration Guide
What should I do if I purchased an individual Prime Membership with my purchasing card?
Our Amazon Business account has Business Prime Shipping that covers all users so your individual Prime
Membership is no longer necessary. If the membership was purchased after April 2019, your previous
individual membership will be cancelled upon merging into our new central account and a prorated
refund will be credited back to your original form of payment. If the membership was purchased before
April 2019, you will need to join our new central account first, and then contact Amazon Business
Customer Service at 1-888-281-3847. Once contacting them, a prorated refund will be credited back to
your original form of payment.
What should I do if I purchased an individual Prime Membership with my personal card and wish to
keep my accounts and purchasing history separate?
If you previously used your business email on a personal Amazon.com account and purchased Amazon
Prime, please follow the instructions in Scenario 3 above to separate your accounts. You will need to
AMAZON CONFIDENTIAL
designate a new personal email for your personal account, your personal history and Prime membership
will remain intact and you will be able to join the central Business account with your business email.
Can I use the new Amazon Business account for PERSONAL use?
No. The central Amazon Business Account must be used for business purchases only, in accordance with
our purchasing policies. The purchasing team will have access to all purchasing history made through the
Amazon Business account.
I forgot my password for my Business account and am unable to reset the password.
Please contact Amazon Business Customer Service at 1-888-281-3847
I already have an Amazon Web Services (AWS) account with my work email, so I can’t use the same
email again for Amazon Business.
Please contact Amazon Business Customer Service by clicking Contact Us
and they will help troubleshoot
this issue for you.
How do I contact Amazon Business Customer Service?
For questions regarding registration, contact Amazon Business Customer Service at 1-888-281-3847. For
all other questions related to Amazon Business, Amazon Business Customer Service can be reached by
clicking Contact Us
from within your account.
Payment Method
What form of payment should I use to make Amazon Business purchases?
Enter your purchasing card information. This can be entered ahead of time in ‘Your Account’ or during
the checkout process. Payment instruments are visible to your account administrator and can be
audited.
My order will not process, what should I do?
If your order will not go through please validate that your purchasing card is not expired and your billing
address is correct. Check with your account administrator regarding any purchasing card transaction
limits.
Buying Policies
Approvals
Why does my order need to be approved?
Your administrators may have set up workflow approvals for certain orders based on a dollar amount
and/or buying policies. If your order exceeds the established threshold or contains a restricted item, it
will require an approval.
Note: Items such as subscriptions and digital products do not go through approvals. Please review the
Approval Policy Restrictions
for additional information.
How do I know if my order has been approved?
You will receive an email notification immediately after you place your order and again once your order
has been approved. Please note, your order will not be fulfilled and shipped until it is approved.
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Categories (If Applicable)
What Product Categories are available to purchase?
Amazon Business includes all items that are available on Amazon.com, plus additional business-specific
products. Your account administrator is enabling you to make the right buying decisions for your
business needs.
Are there any category restrictions?
There are several product categories that may contain items that are not compliant based on our
organization’s purchasing polices. You may see “Organization Restricted” messaging throughout the
shopping experience. Product pages marked as “Organization Restricted” are available for purchase;
however, you are responsible for ensuring your purchases are compliant with company policies and
guidelines. You are responsible for the purchases made under your account.
How will I know I am shopping from a diverse supplier?
We have marked Diversity and Ownership Credentialed Sellers as “Organization Preferred” on the
Amazon Business account. When shopping, you will notice a green check mark with messaging
“Organization Preferred,” on items that have an offer from a Diverse Supplier. We have made this
update so you can easily find and shop from credentials suppliers through the Amazon Business account.
You can also apply filters on the left hand side of the search results screen for specific credentials.
Manage Suppliers
How do I search for suppliers in Amazon Business?
For hard to find items sold by a specific supplier, you can search for suppliers by name and apply filters,
such as star rating and business location of the supplier, to narrow down your search results. You can
also use a combination of search and filters. Once you find a supplier, you can add them to your list of
Saved Suppliers. The list makes it easy for you to learn more about your favorite suppliers -- you can visit
a supplier’s profile page (their storefront), or contact them by selecting Ask a question.
• To add a supplier to your Saved Suppliers list, do either of the following:
• Search for a supplier, then in the search results, select Save for Later from the Action menu
– OR – Navigate to a seller's profile page by selecting the seller name, then selecting Save
for Later
• To remove a supplier from your Saved Suppliers list, do either of the following:
• Select Remove from Saved in your list of saved suppliers or on the seller's profile page,
select X Remove Supplier
Tax Exemption
I was charged sales tax on my order even though my Amazon Business account is setup for tax exempt
purchasing. How do I get a refund?
Because Amazon provides a marketplace made up of millions of sellers, there are instances when sellers
may still charge tax on tax exempt purchases. Contact the Seller directly to request the refund.
1. From within your account, navigate to “Your Orders”
2. Find the item that was charged tax and click “Contact the Seller”
3. Enter subject as “Tax Exemption Refund Request”
4. Include the order number and amount charged
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If you have issues contacting the seller, or other order related questions, please contact the Business
Customer Service team HERE
.
Orders
How will I know when I will receive an order?
The person who placed the order will receive a confirmation email that will state the order's estimated
delivery date and shipping speed.
How do I see the orders I placed after joining the Amazon Business Account?
From within your account, navigate to Your Orders. The default view will display all orders “Paid For By
You”. If your organization is utilizing a central payment method (i.e. not your individual purchasing card),
select “View All Orders” from the drop-down menu.
How do I track my Amazon Business delivery?
You can view real-time delivery details for all pending orders, including estimated delivery date and
carrier information. From within your account, navigate to Your Orders > Track Package.
Can I save products I purchase frequently?
Yes, create Lists! To begin, hover over Lists in upper right corner of your screen and select Create a List
1. Select This list is for: you from the dropdown menu
2. Select list type: Shopping List or Reorder List
3. Name the list
4. Privacy: Private
6. Create List
Delivery
What address should I be using?
When checking out on Amazon Business, buyers are able to choose from pre-configured shipping
addresses. These options can only be updated by an account administrator. If you cannot find the
address you are looking for, contact your account administrator. When selecting your delivery address,
you will have the option to edit the Deliver To field. Please use this field to indicate a specific
department, room number, or recipient if needed.
Returns
How can I return or cancel an item?
To return an item, access your Amazon Business account. Navigate to “Your Orders” to find the item(s)
you want to return. From Your Orders:
1. Select Return or Replace items
2. Choose a reason for return
3. Print label and authorization
4. Prepare package and return label
Items shipped and sold by Amazon.com can be returned within 30 days of receipt of shipment. Return
policies, and timeframes, can vary if purchase was made from a 3
rd
party seller.
Business Prime
What items are eligible for Business Prime Shipping?
AMAZON CONFIDENTIAL
Millions of products are eligible for Business Prime Shipping and are designated with the Prime logo.
You’ll be charged applicable shipping fees for items not eligible for Business Prime Shipping (
Learn
more).
Are there other benefits besides Free Two-Day Shipping with Business Prime?
Besides Free Two-Day Shipping on millions of eligible items, Business Prime Shipping provides all
employees on your business account access to Prime Early Access and Prime Day deals. Business Prime
Shipping currently does not include consumer programs such as Prime Pantry, Fresh, Music, or Video.
Can I use Business Prime Shipping benefits on my personal Amazon.com account, too?
No. Business Prime Shipping benefits can only be used with your business account. You are welcome to
purchase an individual Prime membership for your separate personal Amazon.com account.
Other Amazon Programs
Amazon Smile
Can I use Amazon Smile to donate to charity while making purchases on Amazon Business?
Yes, on your first visit to Amazon Smile (https://smile.amazon.com/
), you are prompted to select a
charitable organization from our list of eligible organizations. You can change your selection at any time.
Every item available for purchase on Amazon Business is also available on Amazon Smile
(
https://smile.amazon.com/) at the same price. You will see eligible products marked "Eligible for
Amazon Smile donation" on their product detail pages.
Note: You should check with your administrator regarding the purchasing policies unique to your
organization before setting up Smile donations.
Single Sign On (SSO)
How does SSO work with mobile?
End users can access AB from their mobile devices as long as their IdP is accessible over the internet.
Cloud-based IdPs such as Okta are accessible over the internet.
Can I bypass SSO and directly access AB by logging in?
An SSO user will be able to access AB directly without a password by navigating to amazon.com/business
and still be redirected into an SSO authenticated session.
Does SSO work with Amazon Smile
A user with consumer account with Smile on it will get the same split/convert experience while
authenticating with SSO. However, SSO will not direct users to Smile outside of AB.
Customer Service
How do I contact Amazon Business Customer Service?
Amazon Business Customer Service can be reached by clicking Contact Us
from within your Amazon
Business account. Please use this team for anything relating to an order, transaction, shipment, and
general Amazon related inquiries as well.
