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AGODA SELF-SERVICE PORTAL
MANAGE MY BOOKING (MMB)
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November 2020
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Confidential © 2019 Agoda. All rights reserved.
ABOUT THE
PORTAL
•Self service portal for B2B
partners
•Helps partners efficiently
solve customer issues or
inquiries about Agoda
bookings
•ALL changes made in MMB
are updated in real time
and communicated to the
supplier
SEARCH FOR
BOOKING
Using:
•Agoda Booking ID
•Partner Booking ID
•Check-in date
PORTAL
FUNCTIONS
•Cancel bookings
•Amend lead guest name
•Send special request
directly to hotel
•Send or download
confirmation voucher
•Get booking details (i.e.
address, benefits, policy,
etc.)
ADDITIONAL
FEATURES
•A chat platform for direct
communication with the
hotel (ONLY for non-
commercial reasons and if
the information required is
not available in MMB)
AGODA MMB
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Shows list of upcoming,
completed, and cancelled
bookings, which can be sorted
by booking date/check-in date
Shows communication with
hotels for bookings. Hotel
responses about special
requests can be found here
AFTER LOGIN PAGE
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FIND BOOKING
1. Go to My Bookings tab
2. Search for booking using:
• Agoda Booking ID
• Partner Booking ID (yours)
• Check-in Date
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Information Included in MMB
Details
1. Property details
Name, Address, Contact number, Google Map
location
2. Payment status
Booking is paid already/ To be paid, etc.
3. Reference ID/
Hotel reference number
4. Check
-in/Check-out date
Duration of stay
5. Guest contact details
Email address, contact number, name
6. Rooms booked
Room type booked & number of rooms booked
7. Booked capacity
Occupancy of the room booked
8. Room type
Room name & benefits included along with
booking (
wifi, breakfast, etc.)
9. Room details
Room vie, size, bed type, etc.
10. Payment details
If booking is already paid/ to be paid at property,
etc
11. Payment method
Credit card, pay at property, etc.
12. Cancellation/No
-show policy
Booking is inside or outside policy
MMB DETAILS
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HOW TO USE
Go to My Bookings tab
1. Click on “Get real time interactive help”
2. Agoda chat support will open and give
list of actions that can be taken for the
booking
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NEW FEATURE
Visual IVR: An interactive menu-
based chat that helps frontline
teams take actions on MMB
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YOU CAN:
• Email the booking confirmation to
yourself and customers
• Download booking confirmation
voucher
GET BOOKING CONFIRMATION
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Changing the guest
name will update the
name in the voucher
MANAGE GUESTS
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• Either choose from the list
or input the special
request using the dialogue
box
• The request will be sent to
the property and their
response can be viewed in
Inbox
SEND SPECIAL REQUESTS
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BOOKING CANCELLATION
• Select the appropriate
cancellation reason listed
in the dialogue box
• Cancellation from MMB
always follows the
property cancellation
policy
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NEW FEATURE
Cancellation fee waiver:
Request a cancellation fee
waiver for booking with no
free cancellation allowed
Check if request is
being processed
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Acknowledgement email
from Agoda will be sent
to you upon request
submission
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• Wait 48 hours to receive hotel’s
response
• Agoda will confirm via email
whether the hotel approved the
request or not
• Fee waiver request status can be
checked in MMB
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CANCELLATION FEE WAIVER
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Agoda confirmation
email on hotel’s response
Check refund
amount in MMB
CANCELLATION FEE WAIVER
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Clicking on this button will take you
to an inbox where you can check
the property’s message/reply
PLEASE NOTE: Only contact the
property directly for non-
commercial purposes (i.e. special
requests, booking details) if these
details are not available in MMB
CONTACT PROPERTY
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This will show the
property location
on a map
PROPERTY LOCATION
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Thank you
